Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service
ETOREN（etoren.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 410 条用户评价，属于电子与科技分类，口碑良好。79% 的评价为 4 星及以上，12% 为 1 星；商家回复了 67% 的差评；评价主要围绕产品、价格。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive safely and well within the expected timeframe. Many people also highlight that the items match the descriptions provided on the website and arrive in excellent condition. Buyers often appreciate finding hard-to-get items easily while enjoying reasonable prices and smooth overall transactions. Some reviewers were not happy with the lack of clear tracking information and status updates prior to shipment. A few other people also felt that the delivery process took longer than expected in certain cases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。It was my first bought and I was concerned about it because it was sent late and there was no info in the meanwhile. But It arrived in estimated time (the last day). But the package was very well protected and very good price. Very satisfied in the end.
You guys were brilliant with service and item came so fast
I ordered a device that was scheduled to be delivered within 2 weeks. 1 week later, I check the website and the delivery date has been pushed by 2 weeks. No email, no notice, nothing. They just changed it as though it had always been that way. I wrote and was told there was a delay. I waited another week, saw it hadn't shipped yet, and asked to cancel. At this point, they PRINTED A SHIPPING LABEL. They didn't ship it, mind you, they just printed a shipping label. They said that now that they've printed the label, it's too late to ask for a return. In fact, if I refused to accept the package and it came back to them, I'd be charged a 30% restocking fee. Again, it still hadn't left their warehouse. It leaves their warehouse a week later. At this point, I've waited nearly a month for something that I paid 75 euro shipping on and have no option of returning without incurring a huge cost. Not only that, but they shipped it with the wrong plug! I guess if everything goes right, this company might be OK, but if the slightest thing goes wrong, it'll be your fault. Sometimes it's worth the extra cost to buy from somewhere where that's not the case
Did it arrive? Yeah! Did it work? Yeah! Was the condition perfect? Yeah! Now then... The phone is an EU model, no problem there. It felt oddly like the package didn't come from a local warehouse, but I paid no import fee which was the goal. It did, however, come with a suspiciously deadly looking complimentary adaptor. 250V, pins only chamfered on one pair of edges, saying fused when it contains no fuse inside. I think it would be better to have a safer more expensive adaptor offered as a paid for add-on, I already had a better usb c charger so I didn't need it
Dear Melvin John Davis, We are sorry that your order arrived so late due to missing parcel at courier. As we communicated on email, the parcel was handed to courier for final mile delivery and unfortunately went missing after. We had to open a case with courier to trace the parcel, fortunately, the parcel was finally located and delivered. The whole delivery was finally 3 weeks over the estimated delivery date given to you. It is certainly an exception case and not our normal delivery standards. We understand your disappointment and hope we can give you a better experience in future.
Phone was exactly as described. Delivery from Singapore was really quick. Only thing was got charged by my bank because I had to pay Singapore instead of Australia site but that's covids fault . Overall really good.
We loved purchasing from ETOREN. It arrived in 5 days, the shipping was fast, it was just our contries customs that slowed it down. Phone arrived just as described. Phone works well, is brand new just like described. Only downside is that the charger was sent with an adapter instead of a charger for my country. I cannot use the charger as it does not fit where it needs to go with the adapter. Thank you so very much.
My new camera arrived safely and is great, thanks! The only issue was that delivery was slower than I had hoped, but I appreciate that I chose on price rather than speed. But why send out a request for a review before you've delivered? Would I order from Etoren again? Yes. And I would be more patient next time.
This is my first purchase on this site, I bought a brand new galaxy S21 Ultra, everything went smoothly, got the phone in like 10 working days which is good, the only problem is that when I powered up the device it only had 10% battery (all the phones I have purchased before have always had over 60% battery out of the box) thus the phone has only average battery life, I feel like it should perform much better since battery life is supposed to be one of this phone's biggest strengths. Other than that I have 0 complains.
I was a bit worried because I feared that the delivery to germany would take a long time and / or the product would have some flaws because the origin of the goods was not entirely clear. But I was pleasantly surprised that my phone arrived after 12 days, brand new, in perfect condition and well packaged. I didn't give full marks because the parcel tracking didn't really work and I only got an evasive answer to my question from which country the phone would be delivered from. Of the 12 days delivery time, I only received specific information about where my package is currently during the last two days. Nevertheless I am very happy that I bought from Etoren, because Samsung, incomprehensibly, only uses an inferior processor for germany and europe and I got the higher quality product from Etoren for a much cheaper price.
Hello Bea, We are glad that you are happy with your purchase! Thank you for giving us your feedback. We always strive to do better. Parcel tracking issue - We have provided you tracking number and Courier party (in this case DHL) to trace your parcel. Actually tracking details/status originates from DHL and same details are displayed on DHL site and our website. Let us know again if you need more information on our tracking system! rgds Etoren Support Team
No problems and the delivery was adequately timed.
I was a bit worried because I feared that the delivery to germany would take a long time and / or the product would have some flaws because the origin of the goods was not entirely clear. But I was pleasantly surprised that my phone arrived after 12 days, brand new, in perfect condition and well packaged. I didn't give full marks because the parcel tracking didn't really work and I only got an evasive answer to my question from which country the phone would be delivered from. Of the 12 days delivery time, I only received specific information about where my package is currently during the last two days. Nevertheless I am very happy that I bought from Etoren, because Samsung, incomprehensibly, only uses an inferior processor for germany and europe and I got the higher quality product from Etoren for a much cheaper price.
Hello Bea, We are glad that you are happy with your purchase! Thank you for giving us your feedback. We always strive to do better. Parcel tracking issue - We have provided you tracking number and Courier party (in this case DHL) to trace your parcel. Actually tracking details/status originates from DHL and same details are displayed on DHL site and our website. Let us know again if you need more information on our tracking system! rgds Etoren Support Team
Ordering process was very straightforward and delivery was well within quoted date range, even though DHL flicked it to Australia Post for the last 100km.
slow but good
Dear Valerio Laghezza, We would like to provide further information to your feedback. -You have received your ordered item in 9 working days from order date. -Our customer support has been in constant communication with you on all your email to us. All your emails were replied within next business days and addressed your concerns -Finally, we have also sent you link to purchase the screen protector you asked about! -We believe you are satisfied overall with your purchase and shop experience. Please kindly consider to give us a fair review of your experience with us! rgds Etoren Support
I ordered my phone and case on the same day. My phone was express, case didnt have that option. Expect your delivery to be on the LAST day of the estimated date. So far using my phone didnt encounter problems but samsung phones DOES NOT include earphones or charger. My cases has yet to arrive, not sure if they even sent it yet. When you pay with paypal the payment process takes really long even though you paid, they process the fee after few days = ++ your shipping date :) if you are living outside Singapore, make sure if this is worth the wait. I chose the cheaper version because the phone was pretty cheap but if you dont want to wait just go for local because the shipping takes pretty long and different even if you order on same day.
Hi Jung Taewoong, Thanks for your feedback! We wish to add some additional details to your comments. You have made total 3 orders - 1 Phone and 2 covers on 15th May (Saturday) Note that it is not working day so your order is processed on 17th May (Monday). Phone - Estimated delivery informed to you, May 19 - May 25. Parcel picked up by DHL Express 17th May, Arrived Japan 19th May and delivered successfully 21st May. Original factory condition for the model you selected is without charger and earphones. You can see the box is smaller to fit (similar to iphone 12). We have not removed any accessories. Case - Estimated delivery informed to you, May 26- Jun 01. Both parcels were Picked up by DHL Express 24th May, delivered 27th May. DHL express delivery to Japan estimated 1-3 work days, depending on available capacity, customs and your address. Regards to Paypal, we are unclear why it might take them days to process, usually customers complete the payment immediately. You might wish to try other methods of payment, we offer bank transfer and debit/credit card payment.
If you are purchasing a phone, then keep your fingers tightly crossed that you don't run into problems as once they have your money they will not help with any issues. We purchased a Samsung z Flip as a Christmas gift (December 2020) by March there was a black dot on the screen which looked to be LED issues. Having gone back and forth sending images and videos we were advised to ship it from the UK to Singapore for a repair. Due to couriers not accepting phones/battery products this was returned. I then tried to get a repair via Samsung directly as the phone was only 3 months old, to be told that as the phone is NON EU they would not be able to help and they told me to go back to Etoren. Etoren have now advised that the issue with the dot/LED is due to usage and they are not able to fix the phone. So beware that if you buy a phone and use it AS YOU SHOULD then your warranty is effectively VOID. In addition there is no contact number *ALARM BELLS* all communication is via email with a NAMELESS customer advisor. Moral of the story is, buy from a reputable company if you are spending 100s on a phone and if you are from the UK avoid this company as despite the website being uk.etoren they are actually based in Singapore. UPDATE - I am unsure why you keep replying then deleting your response. You tried to get my review removed but I have provided the evidence and facts to trust pilot. Thank you for your reply but it is not helpful and I have given up. I have bought a new phone elsewhere and will never use your business again.
Hello Amy, (below is based on our communication on email) The black spot/ink blot on your LCD indicates cracked LCD and it is a physical damage to LCD caused by physical handling (eg, extra physical pressure applied to the spot). In this case, we (we believe no manufacturers) are unable to provide free warranty repair for cracked LCD. Physical damage to LCD - LCD crack can happen regardless how new the phone is. To verify our diagnosis, you can refer to Samsung site which have some images and explanations on this. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ Or, please show it to a phone repair shop locally. You may also note that the same issue, physical damage to LCD is not covered by Samsung free warranty repair so it is not a case of us denying any help with any issues. In case of the LCD of Galaxy Z flip, the top layer is UTG (Ultra Thin Glass) and plastic film layer which does not have the same level of protection strength as regular smartphone with Gorilla Glass. You will actually see more reminders on careful handling of the screen when you unbox the set and also when you boot up the phone. We understand that this may not be the answer you were hoping for but please understand that our warranty policy for this cracked LCD issue is consistent with all manufacturers and reputable retailers which you may be referring to. We have to apologise for not providing this diagnosis earlier as the customer service team were not trained to diagnose defect. Our team had sent the images to technician for pre check if they can provide diagnosis of defect from images provided due to your difficulty in sending the return shipment. The technical team then advised the diagnosis accordingly. Answering your other points: -We source our products from all over the world in order to offer customer the best prices and products, the product that you receive may not be a EU/UK version, therefore not covered by Samsung EU warranty. However, we do offer the warranty coverage based on policies of manufacturers and market. Refer to our website. - We do not have phone support as our CS team is not located in EU, we do not have the scale to operate multiple CS team in different time zone/region. But we hope we can do that someday! - Our service is in Asia for cost and efficiency, therefore we request to send repair units to source country of the phone and then to Official service centers of the manufacturer brand. rgds Etoren Support
Everything was great, dropping one star because it took a few days longer to ship than advertised. Would recommend to use this service.
If you want a quick delivery, don't believe the reviews, my phone took 9 working days to arrive, with very limited tracking information. When the phone finally arrived the Samsung secruity seal had been opened. Samsung clearly state "DO NOT ACCEPT IF SEAL IS BROKEN". I see no valid reason for Etoren to break the seals and tape over them to make it look like they had not been broken. Etoren will happly lie to customer and make up stories as to why the manufacturers security seals might have been broken. They are not a UK based company so don't assume they will respect any of your customer rights. As I learnt when they have repeatly refused to allow me to reject the product. I asked for them to collect the phone for a refund, they have either ignored the request or provided me with another excuse for why the seals were broken, even though they promised by email the phone would arrive sealed. If you value your consumer rights avoid Etoren, because even they don't listen to there own T&C which clearly states "No effect to statutory rights The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer". As you can see from there reply, this is a genuine review, and I have genuinely been left with a £891.00 paperweight thanks to Etoren. Who feel its appropriate to ignore consumers rights, they could have solved this simply by exchanging the product for a sealed unit, but that would be good customer service.
Dear Mr Gurveer Aujla, The information provided on product pages and check out page displays estimated 1-3 work days to leave warehouse, estimated 5-8 work days for delivery. (Please note weekend are not counted). Your delivery is very much within the estimated time communicated. In most case, our delivery do arrive much earlier. Of course, we do have orders that might not meet the estimated delivery time as well. We will always try our best to deliver as fast as we can. We have communicated and politely explained the issue on email - The item sent is 100% brand new and phone is not a used as you strongly claimed. We requested that you may send us photos if you find in any part that the item was used. Otherwise your request to return is a "Change of Mind" request. We understand that you are feeling frustrated that we are unable to accept your request, however, we apologize that we were unable to meet your request at this time. Reputation is very important for online store like us. It is not a smart move to profit from just 1 customer by intentionally supplying item not as described. We have been operating for many years and built our reputation with proper business practice - something we will keep doing. Appreciate your understanding. rgds Etoren Support Team
I bought a mobile phone from Etoren in January, the delivery was quick if considered the pandemic. After not even a month the mobile got broken, the display went crazy. If you live in the Uk, sending something to Singapore is very expensive, more expensive than the phone itself due to the battery permissions. After 14 day(what a coincidence) the delivery expenses for a repair are down to the customer. I had a numerous exchange of emails with the customer service and even if they were always responsive and pictures shown that the phone was completely out of service I haven't even received any substantial help. I know it is specified on the contract but I would have expected something more( like a partial refund as not to have the felling of having being almost scammed). Be aware of the cost of deliveries in case of a malfunctioning item. True the relatively low value of the phone contributed to it but the cost of deliveries was around £120 pounds, even if you buy a phone worth £500 that's 20% fo its value"
Dear Pietro Francellini, **** replying to your statement "the cost of deliveries was around £120 pounds" You may get a quote from DHL Express UK directly. In case of shipping your item from UK to us, the quoted cost is £49.95. https://parcel.dhl.co.uk/ -Or you could contact our support team to buy a return label through us at about £35 **** Thanks for providing your order information so we that we could check with our support team for further insight to what happened. We provide 14 days window for customer to report DOA issues (Dead on Arrival) in which we will cover 2 ways shipping cost and issue replacement/refund. This DOA policy is actually consistent Doogee Official Store. =========================== RETURN CONDITIONS (from Doogee Official Store) 1.You may return it for an exchange or refund in 14 days since you receive the product. 2.Customers must first send a clear photo or video of the damaged or defective product, Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). 3. After we verify the issues and prove that is a DOA case, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. ============================== As the defect happened and reported after 1 month, we apply warranty policy to receive return for repair. Cost of return shipping and location is different for each country and unfortunately in your case, it was not justifiable due to the relatively low value of Doogee N20 Pro (GBP111). We regret the unfortunate incident you have experienced with your purchase as our support team were not able to provide solution for this item. We would gladly waive shipping cost should you decide to purchase a different phone model from our store. Rgds Etoren Support Team
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