ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Reviewers had a great experience with this company. Customers love how simple it is to set up their travel eSIMs, noting that connection speeds and network coverage are consistently reliable when traveling abroad. Many people find the digital delivery instant and appreciate the helpful guidance when needing a quick connection for their trips.
Some reviewers were not happy with customer support, mentioning that getting a reply via WhatsApp took too long or sometimes went completely unanswered. A few travelers also experienced occasional technical delays or unexpected issues when trying to get their mobile data plans working properly right away.
I've tried multiple times different eSims from different companies and all worked good, but with eTravel Sim in Indonesia I had a bit of problems.
The 90% of the time there's no service (and I've been in different islands), and when you contact them by whatsapp, they are fast replying although they couldn't make it work.
Finally I could cancel the contract and got the money back.
ETravelSim - Travel eSIM 回复2023-09-12
We're sorry to hear about the issues you experienced with our eTravel Sim service in Indonesia. Your feedback is important to us, and we apologise for any inconvenience you faced during your travel. We appreciate your patience and understanding, and we're glad we were able to process a refund for you. We are continually working to improve our services and will consider your feedback for future enhancements. Thank you for giving us a try, and we hope you have a better experience with us in the future. Safe travels! 🌏📱 #CustomerFeedback
I have updated the review to 2 points wanted to do it to 4 points as my issue was resolved but their watsapp support people are very inconsiderate … they kept messaging me to change review … and called me at 5am ( assuming its different timezone ) but still why would you call me when i have said issue is resolved? that too at 5am.
and they need to stop messaging so many times to update the review …
ETravelSim - Travel eSIM 回复2023-08-30
Please accept our apologies; allow us to come back to you on this please.
The worst internet it is very slow, I got 3 sim cards for 14 days the first one got suspended in 7 days and the others got suspended in 10 days without a warning, we have an important meeting and some business we need to deal with it and we try to connect with customers services and they never help us at all or refund us even though we told them we used the hotspot for own Ipad and laptop because it does not make sense I take sim cards for these devices because there is no place for the sim card in the device
ETravelSim - Travel eSIM 回复2023-08-10
Dear Fahad
We're truly sorry to hear about your difficulties with our service. Your experience is certainly not reflective of the quality we strive to offer. Unfortunately, we're unable to locate your details in our system based on the information provided. Please contact our customer support directly with relevant details, including the purchase information and locations. We're eager to understand the situation better and take necessary actions to resolve the issue. Thank you.
Best Regards
EtravelSIM
Good support service, couldn’t initially make it work, but the support team tried their best to help me to identify the problem, it was a simple mistake by my lack of IT skills to switch on the ‘data rooming’., but they haven’t left the issue until they ensured that the service is working. Then worked absolute fine afterwards. Thank you
ETravelSim - Travel eSIM 回复2023-08-09
Dear Maro
Thank you for your understanding and patience as our support team assisted you. We're pleased that we could identify the problem and ensure that the service worked perfectly for you. Your positive experience is our reward, and we're here to help anytime you need it. Safe travels, and enjoy your seamless connection!
Best Regards
Team EtravelSIM
Avoid this company at all costs. Purchased an esim for a 5 day trip to New York and no matter what I did I couldn't get it working. To be fair to the customer services they respond quickly when you reach out to them but then are unable to rectify the issue with any solution. They sent me a new card, I kept getting the same error, I kept screenshotting them pics they'd give me more poor advice to rectify, none of which worked. I've spent 2 days of 5 day trip trying to sort this to no avail, asked for a refund they refused and sent me another non working code. I don't understand the good reviews here on trust pilot as this seems like an absolute scam company to me. My advice would be try get an add on with your resident phone provider, at least you won't end up having to chase and waste time trying to get an ineffective product working while you should be enjoying your holiday. For reference I have a pixel 7a which is more than equipped to take esims however none "provided" by this company worked. Honestly avoid.
Seemed legit except that the actual email sent with instructions and the eSIM were also sent to someone named "Gaurav". Seriously, w/t/f? Not going to use this eSIM, not worth the risk.
ETravelSim - Travel eSIM 回复2023-08-05
Dear Customer,
We sincerely apologise for the confusion. The inclusion of "Gaurav" in the email is actually a standard procedure as Gaurav is part of our team and heads the Quality Monitoring. He is copied in these communications to ensure all our customer interactions maintain a high standard of service.
That being said, we understand your concerns about privacy and we want to assure you that we uphold strict data privacy standards. Your eSIM details are secure and have not been shared with external parties.
We sincerely regret any misunderstanding this may have caused, and we are grateful for your feedback, as it allows us to clarify and improve our communication. We appreciate your understanding and patience during this time.
Best Regards,
Team eTravelSim
Useless indian website, without possibility of contact.
Phone number doesn't work.
Internet stopping work quiet often.
ETravelSim - Travel eSIM 回复2023-08-04
Dear Batosz,
We are sincerely sorry to hear about your experience. At eTravelSim, we're committed to providing high-quality services to all our customers, and we deeply regret if your expectations were not met.
We take all feedback, especially critical ones like yours, very seriously as they help us improve. It's important to note that eTravelSim is a global service serving customers from all over the world. We aim to ensure consistent and reliable internet connection wherever you are.
We understand you've had issues contacting us, so we are sorry. We want you to know that our contact numbers and support channels are fully functional. However, we're considering your feedback to improve our accessibility further.
Please feel free to reach us directly at [email protected]. We're keen to investigate and resolve the challenges you've experienced. Once again, we apologise for any inconvenience and hope to make this right.
Best regards,
Team eTravelSim
I can say, that is a ship company, which switch off your Internet access regularly!
Contact phone number is in India and doesn't work.
Money scam.
ETravelSim - Travel eSIM 回复2023-07-31
Dear Bartosz K,
We're sincerely sorry to hear about your negative experience. At eTravelSim, we're committed to providing quality services and maintaining customer transparency. We regret if you've experienced anything less.
Your feedback is crucial in helping us improve, and we want to make this right. Unfortunately, based on the information provided, it's challenging for us to investigate the specifics of your issue. We assure you our contact numbers are fully operational, and we're always here to assist you.
We kindly request you to share more details regarding the incident such as your eSIM number, date, and time of the occurrence, along with any error messages you may have received. You can contact us through a direct message or email us at [email protected].
Once we receive this information, our dedicated team will thoroughly investigate the issue and take the necessary actions to ensure your satisfaction.
Again, we sincerely apologise for any inconvenience caused and look forward to resolving your concern promptly.
Best regards,
Team eTravelSim
After installation, I received a many messages in Thai (I’m English) and thereafter, my tik tok account started to reccomend content in Thai and my search bar is in Thai. I have been mailing the customer service for help but they are not answering my question. They also are not giving me information on how I can unsubscribe from their mail lists to remove my email. Do not recommend at all !
ETravelSim - Travel eSIM 回复2023-07-28
Dear Valued Customer,
We're genuinely sorry to hear about your experience. At eTravelSim, we take your privacy and security extremely seriously. We want you to know that our eSIMs are safe to use, and we don't have control over external app content or recommendations.
The issue you're experiencing might be related to location settings in your TikTok app rather than our eSIM. Please check the settings within your TikTok account, as it may be automatically adjusted based on your current location.
As for your customer service experience, we are very sorry for any delay and lack of clarity in our communication. We're investigating this issue and will take immediate steps to improve our response.
To unsubscribe from our mailing list, please find the 'unsubscribe' link at the bottom of our emails. Click on this link to remove your email from the list.
We value your feedback and are committed to resolving your issues. Please feel free to contact us again if you need any more help.
Best Regards,
The eTravelSim Team
I had near constant issues with the esim. It did not immediately work like my esims from nomad and airlo, and took about a day for support to workout what was wrong. In the span of a month, the esim stopped working 2 times as well. The support on the website is very slow and takes at least an hour per response, but they are faster over whatsapp. They worked through a lot of steps to resolve issues which took a long time, so each time I lost my sim for a day.
Ultimately, I just want the esim to reliably work, which this did not.
ETravelSim - Travel eSIM 回复2023-07-12
Dear Oli,
We sincerely apologise for the issues you faced with our eSIM service. We deeply regret the delay in resolving the initial setup problem and the subsequent disruptions you experienced. We understand the frustration caused by the slow website support response time, but we're glad our team was more responsive over WhatsApp. We truly appreciate your feedback and assure you that we are actively working to improve our services to ensure reliable and seamless connectivity. Please accept our heartfelt apologies.
Sincerely,
The eTravelSIM.com Team
Support was very responsive,but issues with their card
Support was very responsive and willing to help. but after two tries it never worked for me, I changed to their competitor it worked instantly. Knowing your sim stopped working in the middle of nowhere is bad.
ETravelSim - Travel eSIM 回复2023-07-17
Dear Mo,
We sincerely apologise for the inconvenience you faced with our SIM card. We appreciate your feedback and regret that it didn't meet your expectations. Thank you for allowing us to assist you, and we apologise for any inconvenience caused.
Sincerely,
eTravelsim
Had problems at the start with the configuration of the APN but they quickly answered our questions by email, nice after purchase service!
ETravelSim - Travel eSIM 回复2023-07-04
Dear Pierre Marc,
We sincerely appreciate your feedback regarding our after-purchase service. Thank you for bringing the configuration issue with the APN to our attention. We apologise for any inconvenience it may have caused you.
We are delighted to hear that our team promptly responded to your email and provided the necessary assistance to resolve your questions. At etravelsim, we strive to deliver excellent customer service throughout your entire journey.
Your satisfaction is our priority, and we are thrilled that we were able to address your concerns efficiently. If you have any further questions or require additional support, please don't hesitate to contact us. We're here to help you.
Thank you once again for choosing etravelsim. We are excited to serve you in the future.
Best regards,
Etravelsim Support Team
We followed the guidelines to install the sim and then it was not working. I contacted them and they immediately responded with support, on how to get it working. Only a phone restart was required!
Thank you for your prompt and friendly support.
ETravelSim - Travel eSIM 回复2023-06-28
Dear Tanja,
Thank you for contacting us regarding your issue with installing your eTravelSim. We sincerely apologise for any inconvenience caused.
We are happy to hear that our support team was able to help you quickly and give you a quick solution. Sometimes, a phone restart can resolve connectivity issues, and we appreciate your patience in following the guidelines.
Your satisfaction is our top priority, and we are committed to delivering excellent customer service. We appreciate your kind words regarding our prompt and friendly support.
Please do not hesitate to contact us if you need any more help. We are here to ensure your eTravelSim experience remains seamless and enjoyable.
Thank you for choosing eTravelSim.
Best regards,
The eTravelSim Team
Dear Elyssia Dib,
We are expressing our sincere appreciation for your kind words regarding our support team at eTravelSIM. Thank you for highlighting their responsiveness and patience during your interaction with them. Our team strives to provide the best possible assistance to ensure a smooth experience for our customers.
Your feedback encourages us to continue delivering top-notch customer service and reinforces our commitment to serving you and all our valued customers. If you have any more questions or need any assistance in the future, please do not hesitate to contact us. We are always here to help.
Once again, thank you for choosing eTravelSIM, and we look forward to serving you again in the future.
Warm regards,
eTravelSIM Customer Support
It was a little difficult to get the sim working, but the support team was very quick to respond once I could get wifi to reach out. The phone is still having some troubles calling and texting but I primarily need it for data for maps
ETravelSim - Travel eSIM 回复2023-06-26
Dear Tory,
Thank you for reaching out and sharing your experience with us regarding the setup of your eTravelSIM. We apologise for any difficulties you encountered while getting the SIM working. We are very happy to hear that our support team was able to help you quickly once you connected to Wi-Fi.
We understand that some issues persist with calling and texting on your phone, and we apologise for the inconvenience caused. Our team is dedicated to resolving any remaining troubles and ensuring you have a seamless experience using the data for maps, which is your primary requirement.
Please don't hesitate to contact our support team again, providing details about your calling and texting issues. We will do our utmost to address them and provide a solution that meets your needs.
Thank you for choosing eTravelSIM, and we appreciate your patience and understanding throughout this process. We value your feedback, which helps us improve our services to serve you and our customers better.
Best regards,
eTravelSIM Customer Support
The provider to my country was Turkcell 4G. quick-up connection. Telephony via WhatsApp was top. Once upon a time, there was disturbances and I had to inform the support about it. It was quickly taken care of. Unfortunately, the customer's concern was understood as being. Too bad. Therefore not all stars. To activate eTravelsim should give more detailed instructions. My package was invalid after 4 days. 7 were booked. A corresponding quota was granted from Kulanz. Thank you for that. I will recommend this provider for eSIM. It is cost-effective and support works quickly.
ETravelSim - Travel eSIM 回复2023-06-23
Dear Matthias,
Thank you for sharing your feedback regarding your experience with Turkcell 4G and eTravelSim. We appreciate your kind words and are glad to hear that you found the connection provided by Turkcell 4G to be quick and reliable. It's great to know that telephony via WhatsApp worked well for you, ensuring seamless communication during your travels.
We apologize for the disturbances you experienced during your usage. However, we are pleased to hear that our support team promptly addressed the issue and resolved it to your satisfaction. We understand that there was a misunderstanding regarding your concerns, and we apologize for any inconvenience caused. Your feedback is valuable to us, and we will use it to improve our communication and ensure better understanding in the future.
We appreciate your feedback regarding the activation process for eTravelSim. We understand that more detailed instructions would have been helpful, and we will take this into consideration to enhance our user guides and make the activation process smoother for our customers.
Regarding the validity of your package, we apologize for the inconvenience caused by it becoming invalid after only four days, instead of the booked seven days. We are glad to hear that our team provided a corresponding quota as a gesture of goodwill. Your satisfaction is important to us, and we strive to make things right whenever possible.
We are grateful for your recommendation of eTravelSim as a cost-effective provider for eSIM. It is our goal to deliver reliable connectivity and efficient support to our customers, and we are thrilled to know that we were able to meet your expectations in these areas.
Once again, we appreciate your feedback, and your satisfaction is our priority. If you have any further questions or require assistance in the future, please do not hesitate to reach out to our support team. We are here to ensure your connectivity needs are met.
Thank you for choosing eTravelSim, and we look forward to serving you on your future travels.
Best regards,
eTravelSim Team
UPD!
Refund was credited, all is well
On May 20, an order was placed that was not received. They promised to issue a refund, but I understand that it was not issued. In a few days it will be a month since I'm waiting for a refund. A couple of days ago I wrote to them in an online chat in order to get at least some details, but there was a standard reply: “we’re looking into it”. After that, I duplicated the appeal to them again by email. The answer was never received.
ORDER #19308
ETravelSim - Travel eSIM 回复2023-06-16
Dear Alexey,
We sincerely apologise for the inconvenience you have experienced regarding your order placed on May 20, with order number #19308. We understand the frustration caused by the delay in receiving your refund and the lack of communication you have encountered from our end. Please accept our deepest apologies for any inconvenience caused.
We take customer satisfaction seriously, and it's disheartening to hear that we have fallen short of meeting your expectations. Rest assured, we are actively addressing this issue and working diligently to resolve it quickly.
Our team has investigated the matter, and we apologise for the delay in issuing your refund. We understand the importance of a timely resolution and take immediate steps to fix the situation. Please allow us a couple of days to process the refund, and you will receive an email notification once it has been successfully started.
We are very sorry for the oversight regarding the lack of response to your online chat and email inquiries. Our customer support team is experiencing a high volume of questions, which does not excuse our failure to respond promptly and effectively. We are implementing measures to improve our communication channels and ensure no customer concerns are unanswered.
Once again, we sincerely apologise for the inconvenience and frustration caused by this situation. We value your business and want to make things right. If you have any further questions or concerns, please don't hesitate to contact us directly at [email protected]. We want you to know that we are committed to resolving this matter to your satisfaction.
Thank you for your patience and understanding.
Best regards,
Customer Support Representative
EtravelSim
I have never seen a worst service like this in my whole life since i am a professional System Engineer for 20 years. Coverage is good but the connection drops every 10 minutes. Stay very far from this and buy a local card in the desired country
ETravelSim - Travel eSIM 回复2023-06-08
Dear Mehmet,
I hope this message finds you well. I am writing to offer my sincerest apologies for the connectivity issues you have been experiencing with our service. As a professional System Engineer with 20 years of experience, your feedback carries significant weight, and I truly understand your frustration.
First and foremost, I want to express my gratitude for bringing this matter to our attention. We take great pride in providing reliable and seamless connectivity to our customers, and it is disheartening to learn that we have failed to meet your expectations, however, it sometimes is caused by law network coverage in some places. We will be contacting you for its resolution.
Once again, I apologize for the negative experience you have had with our service. Your feedback is invaluable to us, and we are constantly striving to improve our offerings based on customer input. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to our customer support team.
Thank you for your understanding and giving us the opportunity to rectify the situation. We genuinely appreciate your continued support and look forward to serving you better in the future.
Sincerely,
EtravelSim Support Team
Roamic eSIM
Saily
Airalo
Nomad eSIM
Yesim
Maya Mobile
Ubigi eSIM
Jetpac Travel eSIM