ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Reviewers had a great experience with this company. Customers love how simple it is to set up their travel eSIMs, noting that connection speeds and network coverage are consistently reliable when traveling abroad. Many people find the digital delivery instant and appreciate the helpful guidance when needing a quick connection for their trips.
Some reviewers were not happy with customer support, mentioning that getting a reply via WhatsApp took too long or sometimes went completely unanswered. A few travelers also experienced occasional technical delays or unexpected issues when trying to get their mobile data plans working properly right away.
My 15 day unlimited eSim for Croatia is consistently unreliable as data connectivity drops for a couple of seconds to several minutes. My wife’s identical iPhone but using Vodafone NL as primary SIM on same network (A1HR) gets 5G in places where I only get 4G. So over promised and under delivered.
ETravelSim - Travel eSIM 回复2023-05-24
We sincerely apologize for the inconvenience you have experienced with our eSim service in Croatia. We understand the frustration caused by the unreliable data connectivity and the lack of 5G availability. We deeply regret that our service did not meet your expectations and that it fell short of what was promised. We are actively working to address these issues and improve our services to provide a better experience for all our customers. Your feedback is invaluable, and we appreciate your patience and understanding.
We request you connect with us at [email protected] for its resolution.
Don’t necessarily Avoid.....with Update following review
Company charged me three times for a product that didn't work leaving me without internet for the whole month.Less than helpful support staff just said I had used said data according to their records........On what I ask?
And initially no offer of a refund.
A better outcome has been achieved after much effort on my part, I might add. They have offered me a refund for two of the cards. I’ll give the upgrade of 2stars for a final outcome but no cigar.Treat with caution.
ETravelSim - Travel eSIM 回复2023-05-20
We apologise for the negative experience you had with our company. We take such feedback seriously and are committed to resolving any issues as soon as possible.
Please send us your order details and contact information at [email protected] so we can further investigate the matter and address your concerns. We aim to ensure customer satisfaction, and we want to make it right if there is an error or misunderstanding.
Once we have all the information we need, we will work towards finding a solution, which may include a refund if deemed appropriate.
Thank you for bringing this to our attention, and we apologise for any inconvenience caused. We value your feedback and appreciate the opportunity to improve our services.
Best regards,
The eTravelsim Team
Easy purchase and activation process. Internet speed was decent, not great, but decent.
I do have one huge gripe though... it is advertised as 7 days unlimited data, but it cut out after 30GB on day 1 (was doing some nerdy downloading on the Crunchyroll app).
Would still consider it decent value for money, but have to heavily deduct for false advertising.
EDIT: They tracked me down after posting this and reset the data limit, so 1 extra star for effort and customer service, kudos...
ETravelSim - Travel eSIM 回复2023-05-16
Hi, it is amazing to know that you have consumed 30GB data in a day. Please share you order details to us on email to [email protected]
Team,
eTravelSIM
I bought a sim for Qatar but after getting used the mega big plan from etravel sim this was only for two GB. As I was there only for 36 hours it sufficed for me though I would suggest the company looks to mage bigger plans and unlimited plans.
This is a SCAM! Do not purchase from them!
My eSim did not work properly, and they just send generic unhelpful responses. Have not received a refund for a product that doesn’t work for my phone after asking many times.
ETravelSim - Travel eSIM 回复2023-05-15
Apologies for the inconvenience caused. We would request you to kindly email to [email protected] with your order number. Thank you
Team,
eTravelSIM
SCAM PLEAS DONT BUY // SLOW CHEAP INTERNET
I bought this e sim for turkey, it don’t work properly, i only have a few mbps, and HIGH PING (300ms)
Also the customer support “helped” me 10 times, the only thing they repeated 10 times is “pleas reboot your phone; we reboot te services”
I am 4 days here with bad bad internet and they still not solved my problem.
After i asked for a refund i never heard something again.
Pleas don’t but here!!!
ps they didn’t placed my review on there own website, that is the reason why they have good reviews.
Edit:
I already asked for refund but after that I didn’t heard anything. 15779 Is my ordernumber
ETravelSim - Travel eSIM 回复2023-05-02
We are sorry to hear that you had a negative experience with e-sim service for Turkey. We understand that slow internet speed and high ping, as well as unhelpful customer support, can be frustrating and we apologize for any inconvenience this may have caused.
We take all feedback seriously and strive to provide the best possible service to our customers. We would like to assure you that we are always looking for ways to improve and will take your feedback into account as we continue to develop and refine our services.
We checked our records and did not find any order with your name and also could not find any review on our website. We would suggest you to please contact our support by mentioning your order number, we will connect you immediately. We will be happy to assist once the details are provided. Don't hesitate to contact our customer support team directly to discuss your refund, and we will do our best to assist you.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to earn back your trust in the future.
EDIT:
We have been trying to reach out to you on your registered email ID as provided while booking the order. There is no response from your side. Please reach out to us at [email protected]
Bought a plan for Indonesia and did set it up as they stated. Didn’t work at all! I’ve set up esims before without any hustle…
ETravelSim - Travel eSIM 回复2023-04-17
I'm sorry to hear that you're experiencing issues with your new plan in Indonesia. We have checked our records and not found any complaint from your side. We are contacting you immegiately.
If you followed the setup instructions provided and are still having issues, there could be several reasons why it's not working:
Activation: It's possible that your plan has not been properly activated.
Coverage: Your location may not be within the coverage area of the network.
Device settings: You may need to adjust your device settings to ensure that your eSIM is properly configured.
Avoid at all cost! This is a SCAM!
Bought an esim for the US and it never worked. Asked for assistence and got a very slow useless response. They refuse to refund me too.
ETravelSim - Travel eSIM 回复2023-04-15
We apologise for any inconvenience caused to you. We understand how frustrating it can be when a product doesn't work as intended, and we take such issues seriously. Our customer service team strives to provide prompt and helpful assistance to all customers, and we regret that this did not meet the customer's expectations.
We want to reach out to you so that we can address your concerns and try to find a suitable solution. We value all our customers and aim to provide them with the best possible experience.
Further, we investigated the matter and observed that there was no request for a refund from your side though we have refunded the money to your account.
This is a scam site with self made reviews. I'm having troubles with them after purchasing two USA data only esim cards. None of them would work and after dozens of email exchanges with etravelsim, they are avoiding me with my refund request. I ended up getting the esim from other trusted site and that one worked almost instantly.
Avoid etravelsim. Frustrating.
ETravelSim - Travel eSIM 回复2023-04-11
We are sorry to hear about your negative experience with our eSim for the USA. We take your feedback seriously and would like to assure you that we do not engage in self-made reviews.
We apologize for any inconvenience you may have experienced with our product and customer service. We would like to take this opportunity to investigate the matter further and resolve any issues you may have faced with your purchase and refund request.
We appreciate your patience and understanding as we work to address your concerns.
Thank you for bringing this to our attention and for your feedback. We value your input and will take appropriate measures to ensure that we continue to improve and provide the best possible service to our customers.
etravelesim canceled and refund after our phone didn't support esim
My wife purchased an esim from etravelsim. After payment she tried to install the esim and found out that her phone doesn't support the specific esim (it does support esim in general).
She reached out to etravelsim and asked to cancel the purchase and receive a refund. The company wrote back that they don't refund.
After some discussions the company agreed to fully refund.
ETravelSim - Travel eSIM 回复2023-04-05
Hi Eyal,
Thank you for sharing the review about our services. Our team is committed to provide the best possible solutions to our valued customers. We would love to serving you in the future too by fulling your eSIM requirements.
Happy traveling !
Team,
eTravelSIM.com
Bought a 60gb but received a 30gb instead. Had to contact the website selling the e-sim and the operator to solve the issue and get my 30gb more. But quick answer from both of them and nothing to say about the e-sim
ETravelSim - Travel eSIM 回复2023-02-24
Hi, Thank you for your feedback. Our team was reported by you about the data issue and to fix it, a new QR code was sent to you by us.
Thank you,
Team
eTravelSIM.com
Data just cuts out every 5 minutes and doesn't reconnect for 20 minutes. Then connects for 5 mins and repeats the process
ETravelSim - Travel eSIM 回复2023-02-20
Hi, Apologies for the inconvenience caused. We are looking into it and get back to you shortly. thank you
Trust, you Thailand eSIM is working fine now. Do write to us at [email protected] for further assistance.
I purchased the esim yesterday for USA-CAN-MEXICO unlimited data + calls 14 days (60USD). I carefully followed every step to activate the esim. Unfortunately, I am unable to activate it, and debugged/troubleshooted with no success. I believe there’s simply an issue with the QR code provided. I contacted support and had a very useless exchange of messages, and then they stopped answering! I called their number and texted them, with no answer either. That esim was very expensive, and I’m extremely disappointed in the lack of support and troubleshooting. Today I arrived in Mexico (from Canada) for travels, and this is very inconvenient for me. I now have to contact my bank and open a dispute, and find a place to purchase a sim card in a foreign country.
They reached out to me after this review and provided me with a functional esim code. Putting 3 stars because this could have been resolved earlier, and I don’t think they would have helped more unless they had gotten a bad review..
ETravelSim - Travel eSIM 回复2023-02-18
Hi
This is not something that we expect. We are investing the matter and will provide the sulution at the earliest.
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