ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Reviewers had a great experience with this company. Customers love how simple it is to set up their travel eSIMs, noting that connection speeds and network coverage are consistently reliable when traveling abroad. Many people find the digital delivery instant and appreciate the helpful guidance when needing a quick connection for their trips.
Some reviewers were not happy with customer support, mentioning that getting a reply via WhatsApp took too long or sometimes went completely unanswered. A few travelers also experienced occasional technical delays or unexpected issues when trying to get their mobile data plans working properly right away.
Eventually received my sim.
I had to request it multiple times
I messaged many times on the chat link provided but only received an automated response.
The next day I received an email saying it was resent. I did receive that and have since connected.
The firms website says the esim email would be sent immediately after payment. It wasn’t.neither was my repeated inquiries answered by their chat box. According to them it was sent 3 hours later. I received it the next morning.
ETravelSim - Travel eSIM 回复2024-02-15
Hi, eSIM QR code was immediately sent post the order was placed. It was emailed to the registered email [email protected] (registered email ). We had received the request to email the QR code again and it was emailed again the same day (within 3 hrs).
Thank you,
Team eTravelSIM
They cut you off early, when you need internet the most
I have ordered item 108162 from this company. I don't often accuse companies of fraud, but unfortunately, this company is far from reliable when it comes to the promised amounts. They promised 3GB, but they cut you off after only 2.5GB.
ETravelSim - Travel eSIM 回复2024-02-07
Dear Ryan,
We assure you that your eSIM was loaded with the 3GB data and the complete data was consumed by you. Our team has sent you the usage report also that stats the data consumption of 3GB from your UAE eSIM.
Please be assured that we had given you the same as promised in your eSIM plan.
Thank you,
Team eTravelSIM
After a rocky start with one of my three SIMs, the service kept getting worse as we travelled. I spent hours with support chat, and after having days without any connectivity through Europe I moved to another provider. It's a shame because the support people were really nice, just the product sucked and wasn't in a usable state.
ETravelSim - Travel eSIM 回复2024-01-19
Hi John, We are sorry to know about your experience with our Europe eSIM. We would request you to kindly share your order number/eSIM details with us so that we can look into this matter and close it with a resolution.
Thank you,
Team eTravelSIM
The esim stopped working after 3 days even though I paid for 7 days
ETravelSim - Travel eSIM 回复2024-01-06
Hi, Apologies for the inconvenience. Our team had attended the complaint you reported to and replied to your email with the solution.
Thanks,
Team eTravelSIM.com
The sim I bought for Indonesia doesn't work, the company makes excuses all the time and didn't refund. Really bad experience with this esim company.
ETravelSim - Travel eSIM 回复2023-12-27
Hi Maria,
Apologies for the inconvenience caused. Our team had attended your complaint and the refund was processed for your order.
Please feel free to reach out to us on email [email protected] for further help.
Regards,
Team eTravelSIM
The sim I bought for India doesn't work, the company justake excuses and wasted hours of my time. Didn't refund. Really bad experience with this esim company.
ETravelSim - Travel eSIM 回复2023-12-25
Hi, Apologies for the inconvenience caused. Please email the order details to [email protected] so that our team can look into this matter and close it.
Thanks,
Team eTravelSIM
The service itself worked flawlessly.
Choose your plan, pay and scan a QR-Code to have the esim as advertised.
I bought 2 esims from this site for a vacation (for me and my travelbuddy). After they expired i had 40 login attempts on my e-mail adress which i used for this site (never had any before) and both mobilenumbers got scammessages on whatsapp.
Not sure what is going on exactly, but either the whole company knowingly sells data or someone inside sold the data on the darknet.
I would not accuse this company, but having scam-attempts at both mobile numbers AND the mail used on purchase leaves no doubts for me.
If you buy something from this website be aware that your data is being given to scammers. Use a temporary mailadress if you really have to use this site aswell.
ETravelSim - Travel eSIM 回复2023-12-06
Dear Customer, we are sorry to hear about your experience. Our assure you that we do not share our customer's data with any agency/third party company.
We would request you to kindly share your order number to us on email at [email protected] as it will help us to assist you better.
Thank you,
Team eTravelSIM.com
I recently traveled to SA and could not activate my eSIM. I reported it after I returned home. The support team was so kind as to offer me a free eSIM when I travel again - this is now service that went the extra mile! I'm very thankful for that!
Key points of this review:
1. Poor and confusing instructions.
2. No refunds available for any unused plans.
3. Poor unhelpful support service.
I have bought 3 plans for a multi-country holiday. When I arrived at my first destination, I had followed the email with installation instructions. The instructions were really basic but as it was my first time, I followed the instructions to the letter for the first data plan. However I wasn't able to get any data roaming. I had asked for three friends who have used eSIMs before to help me to make sure I did it correctly, which I did. When I emailed support they were unhelpful and just explained that I haven't installed it yet. I had explained that I did as told in the email and they said no. Suffice to say, I asked for a refund for the other 2 packages I've paid for but not used yet on my travels.
Support had refused a refund and safe to say I will never use their service again.
FYI I have used Airalo and it was simple to install and works!
Poor service. Worked fine in Thailand so giving 2 stars not 1 but purchased the 15 day unlimited for $40 for Phillipines and constantly getting annoying Apple popups every 10 minutes or so which require accepting and the signal keeps going off very frequently. Sent about 10 emails to support team to troubleshoot and they couldn’t resolve and ignored my request for a partial refund multiple times.
I bought two separate packages of 10gb and both times all of it disappeared in days from “Other devices” on my personal hotspot that was not on at all
ETravelSim - Travel eSIM 回复2023-11-20
Dear Customer,
Apologies for the inconvenience caused.
We would request you to kindly share your order number with us on email [email protected] and our team will connect with you for assistnace.
Thank you,
Team eTravelSIM.com
The eSim works perfectly but if you have a problem the 24/7 service is not operational. Had to wait 5 hours until someone replied. And other hour to accept that my eSim had to be changed.
I bought an unlimited plan to Norway for 15 days. It worked for 12 days with problems. It would turn on, then turn off, then stop working. The support service did not answer for a long time and then they wrote to me by email that I needed to restart the phone, but this did not help and they did not answer again. No answer for calls at all, no answer for watsap. Terrible!!!
bought an esim for the first time; when I tried to install per their email instructions it wouldn't work. I emailed them and they tried to help then told me my phone wasn't compatible.
make sure you check your phone is compatible first as there is a cancellation fee if you can't use the sim and want to return it.
FYI I have a Samsung S20 FE.
I purchased unlimited data for $59.99 from these people I tethered my iPad to my phone after using 50gig in 2 weeks they suspended the service. Quoting their fare usage policy.
STEER WELL CLEAR OF THEM ITS NOT WHAT IT SEEMS.
Contrary to this company’s reply there was no reference to tethering or hotspots and no reference in FAQ finely I only received 27 days of service and not the 30 I paid for, I have screenshots of there selling page to prove all this ! “Beware “
ETravelSim - Travel eSIM 回复2023-10-20
Dear Andrew,
First and foremost, we sincerely apologise for the inconvenience you faced with our service. Thank you for bringing your concerns to our attention.
We strive to provide the best possible service to our customers, and we understand the frustration when expectations aren't met. Our Unlimited Data Plan is designed primarily for on-device use to ensure fair and consistent usage for all our customers. As stated in our Fair Usage Policy, tethering or using the service as a hotspot is prohibited. This is to maintain network integrity and prevent any user from overloading the system, which could affect the experience for others.
We value you as a customer and would like to find a way to make things right. If you have any other questions or need help with an alternative plan that fits your needs, please don't hesitate to contact our support team.
Once again, we regret the inconvenience and thank you for your understanding.
Warm regards,
ETravelSIM Team
Please be warned, so you do not make the same mistake. Although it looks on their Homepage like you can buy the esim in advance, they are activated the day you buy them! So buy them on the first day you want to use them, despite what they are telling you. I bought esim codes from other providers and they start their time period from first use. I can't say anything about the functionality as I do not buy from them ever again and it took the support quite some time to discover this "problem".
ETravelSim - Travel eSIM 回复2023-10-09
Dear Martin,
Thank you for taking the time to share your feedback. We deeply apologise for the confusion and inconvenience you experienced regarding activating our eSIMs.
We value clarity and customer satisfaction, and we understand how this situation could be misleading. We're actively working to improve our communication on our homepage and within our purchasing process to prevent future misunderstandings.
While we operate differently from some other providers, we recognise the importance of being transparent about how our services work. We genuinely appreciate you bringing this to our attention.
Even though you've decided not to use our services again, we genuinely hope to regain your trust in the future. Please reach out to our support team if there's any assistance or clarification you need.
Warm regards,
EtravelSIM team
I used 5 day unlimited ETravelSim on a trip to Spain. The data speed seems to be limited to 10 Mbit/s up and down. However, the data connection in the Vodafone ES network has been dropping every few minutes or changed from 4G to 3G. The connection was not really usable.
I have tried a local Vodafone prepaid SIM for comparison. Rock solid connection with no interruptions, no change to 3G and speeds of 300 Mbit/s and higher with the local SIM at the same place where ETravelSIM had problems. Also more GB for the same money with the local SIM.
I could not stream EU radios nor TV from the EU. The IP address that comes with the SIM seems to be from outside the EU.
Also, the phone number that comes with the eSIM is one that caused high per minute charges to the callers from UK and the EU.
ETravelSim - Travel eSIM 回复2023-10-04
Dear Pete,
First and foremost, I'd like to sincerely apologize for the inconvenience you faced while using our ETravelSim during your trip to Spain. Our mission is to provide travelers with seamless connectivity, and it's clear that we fell short in your experience.
The speed limitation and frequent disruptions you encountered are indeed concerning. We are continuously working to improve the quality of our services, and feedback like yours is invaluable. We will investigate the connection issues with the Vodafone ES network and address them promptly.
Regarding the IP address, we appreciate your feedback and will look into the routing to ensure better access to EU-based services in the future.
I understand the dissatisfaction concerning the phone number charges for UK and EU callers. We'll assess this matter to offer more transparent communication about any potential costs associated with our numbers.
While we cannot change the past experience, we genuinely hope you'll give us another chance in the future. We are committed to rectifying these issues, and we'll do our utmost to ensure they don't recur.
Thank you for bringing this to our attention, and once again, our sincere apologies for the inconvenience.
Warm regards,
EtravelSIM Team
The activation code sent is invalid (this is the message I get from my phone) and the support is not replying for half an hour now already. Let's see...
They contacted me later and I have to try the esim once I land in the other location. I will check later on to be sure
ETravelSim - Travel eSIM 回复2023-09-24
Hello Nick,
First and foremost, we sincerely apologize for the inconvenience you faced and the delay in our response. We deeply regret that your experience did not match your expectations.
Reviewing the matter, we noticed that the QR code was scanned before reaching Vietnam. For our Vietnam services, it's important to ensure that the QR code is scanned upon arrival in Vietnam to successfully activate the service. This might be why you received the "invalid activation code" message.
We understand how important clear instructions are, and we'll be taking steps to ensure that this is communicated more effectively to our customers in the future.
Please contact our support team directly at [email protected] so we can assist you further and ensure your service is up and running smoothly.
Once again, we apologise for any inconvenience and truly appreciate your feedback, as it helps us improve. We're here to help and hope you'll give us another opportunity to serve you better.
Warm regards,
Team EtravelSIM
Roamic eSIM
Saily
Airalo
Nomad eSIM
Yesim
Maya Mobile
Ubigi eSIM
Jetpac Travel eSIM