ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Reviewers had a great experience with this company. Customers love how simple it is to set up their travel eSIMs, noting that connection speeds and network coverage are consistently reliable when traveling abroad. Many people find the digital delivery instant and appreciate the helpful guidance when needing a quick connection for their trips.
Some reviewers were not happy with customer support, mentioning that getting a reply via WhatsApp took too long or sometimes went completely unanswered. A few travelers also experienced occasional technical delays or unexpected issues when trying to get their mobile data plans working properly right away.
When I first purchased my eSIM the customer service was great and they helped me activate it via WhatsApp when I was having trouble. The eSIM worked well for about 5 days (I purchased enough data for a 3 week trip). The last couple of days I have not been getting a signal. I used the same WhatsApp number to get help and it had been a frustrating experience. They will provide an initial instruction which I don’t understand. I then ask for clarification and then don’t get a response for hours. I have been trying to chat with someone for 5 hours now and have barely received any help.
ETravelSim - Travel eSIM 回复2024-07-17
Dear Alexis, Apologies for the trouble you had to experience. Kindly share your order number with us. We will connect with you to understand the problem and fix it.
Thanks,
Team eTravelSIM
ETravelSim - worst service ever, don’t buy!
I bought it for Vietnam and had the worst experience.
Never seen any 4G/5G sign only LTE most of all time. I can’t even do a google search.
They said they mentioned a fair usage for my plan in the website. I did write my review in the website but it seems not to show in there
ETravelSim - Travel eSIM 回复2024-07-12
Hi, you have bought a plan that comes with a daily limit as per the fair usage policy and our team informed you about this same. Your high speed data will renew tonight and the data speed will be renewed.
Thanks in anticipation.
Team,
eTravelSIM
Internet is s**t! I am writing this review with the wifi of a petrol station as the internet from eSim is catastrophic!!! DO NOT BUY!
ETravelSim - Travel eSIM 回复2024-07-10
Dear Behar Bytyq, our team has attended the complaint that you reported and replied to you with the troubleshooting steps. You have not responded yet to our email.
Kindly share the details our team request on the email communication.
Thank you
Team eTravelsIM
they scammed me for 60 bucks
paid 60 didnt get any sim and support doesnt answer
ETravelSim - Travel eSIM 回复2024-07-07
Hi Matel, our team has sent you the eSIM QR code email thrice. Two times to the registered email id and once again to the new email id shared by you.
Trust you have receive the eSIM on your new email.
Thanks,
Team eTravelSIM
SCAM SERVICE.
I purchased an esim to use during my trip. My account shows no purchases were made. I contacted them but they didn't reply. Undignified people.
edit: they claim to have sent me the QR esim. Lies. The only thing I received in the email is payment confirmation. Moreover, I created an account. If they gave me the product, it would have shown in the account. Their fake customer service said they will look into the matter and just ghosted me.
ETravelSim - Travel eSIM 回复2024-07-07
Hi, please share your email address with us so that we can connect with you and will resolve the issue.
Update: eSIM QR code was sent to your email [email protected]
dated July 17, 2024 immediately after the booking.
Thank you
Team eTravelSIM
Throttled the speed on an unlimited 7 day plan after only 5gb of use. Less than a day into the plan it became unusable.
ETravelSim - Travel eSIM 回复2024-07-08
Dear Yousef Kahll, we have written on the product page that there is a fair usage policy applied on the unlimited plan. Please share your order number with us so that we check and help you further.
Thanks
Team eTravelSIM
When I did the automatic installation using the QR code, I clicked on the primary chip and selected it as secondary. Then I clicked on the eSIM where it said secondary and switched to the primary option just so I knew which one I had was the one I had to use since I'm outside my country and it would charge loads of money if I used roaming from the operator where I live. Today, after 10 days, I discover that something went wrong and I was using the wrong SIM card roaming. However, customer service, even after a long conversation to try to understand where the problem was, managed to help me and resolve it by WhatsApp! And now I’m F!ck to pay what will appear on next month's bill for my official number!
ETravelSim - Travel eSIM 回复2024-07-07
Dear NICOLAS, we have shared the instructions in our eSIM QR email that you need to turn on the data with your eSIM. if there are two or more SIMs in your phone, you need to switch your mobile data from primary to the eSIM for using the services.
Its purely your handset's settings that which SIM you selected for the internet.
Thank you
Team eTravelSIM
Sadly I have to write this Review since this is not a company you can trust.
I purchased an "unlimited Data" Plan, where nowhere on the site is mentioned, that its high-speed is capped to 4GB (!!) per Day!
That is not what unlimited Data sounds like and this note is only found in the "trust policy" which for me seems like a rip-off!
Support is answering quick but won't do anything about it.
Do yourself a favor and choose a different Service and don't do the same mistake I did.
Warm regards
ETravelSim - Travel eSIM 回复2024-07-04
Der Flex, we have written on our product page about the fair usage policy on the unlimited pack. Our team has attended the emails sent by you and clarified too. Your eSIM started working and in use also.
Thanks,
Team eTravelSIM
SCAM! All the positive reviews are FAKE reviews! This. Is. A. Scam. They will not send you a QR code, they just take your info and then ask for a photo of your freaking passport to “resolve the problem” DO NOT GIVE THEM YOUR INFO
ETravelSim - Travel eSIM 回复2024-06-29
Dear Mario, our team had sent an email to you for the validation of the buyer.
Let us connect with you.
You have not replied to our email which was sent to you yesterday.
Thakn you
Team eTravelSIM
I got an unlimited package for a week. I had 5 mobile network shut down during first 24 hours which is already not ok, but support was replying in 20-30 minutes and they were fixing it. On the 6th network shutdown the support was COLD IGNORING me, I've written them with different emails NO RESPONSE AT ALL. I payed for unlimited week internet, and got only 24 hours of it only (from that 24 hours I had around 2-3 hours internet shutted down) SCAM, not recommending at all!
ETravelSim - Travel eSIM 回复2024-06-27
Dear Hovo, Apologies for the inconvenience caused. Our team is looking into this case and will get back to you shorlty.
Team
eTravelSIM.com
Scam service. Companies like these prey on those in a vulnerable or desperate situation and looking for a cheap option for a phone service. Etravel sim used vague terms of service to lure me into buying a sim which I thought I could receive both calls and messages, but who was able to call or message was a complete mystery in the end. Customer service said I could only receive "IDS" messages and calls. Go with another provider and save yourself the headache.
ETravelSim - Travel eSIM 回复2024-06-25
Hi Josch,
We provide eSIMs with the global number +44. Your plan was enabled with the 4GB data and free incoming calls. This is written on our website also.
Data worked on your eSIM in Thailand. If anyone wants to call on your eSIM number +44, it will be an international call for the caller and the caller needs the international calling credit to call on your eSIM number.
Let us assure you that we delivered what was committed on our website.
Thank you!
Team eTravelSIM
Issues with first esim- resolved by customer service
My first SIM card was not effective and stopped working entirely in the middle of a work call, and it was not resolved for several hours. However, after several emails it was replaced and is now working well (will update at end of service as well).
1st esim: I was told that their records showed my data had been working or that I had used up my data for the day, which wasn’t the case as I’d only used 17mb in 10 days due to poor functioning.
I felt that more questions to find out out the issue could’ve been asked instead of insisting it as working. This would’ve helped shorten the resolution process and mitigate some frustration on my end as the loss of wifi was disruptive for me. On the other hand, I understand they probably get a lot of emails claiming it isn’t working when the customer has maybe installed it incorrectly, and there would be a tendency towards doubt, so I understand where they were coming from as well.
It left me in an unfortunate situation since I was relying on my travel data for work purposes and I had to cancel appointments at a considerable financial loss while I worked towards a resolution.
New esim: the company, since seeing my review, did send me a new esim which appears to be working well. Thank you for the replacement.
Pros: the company shows accountability and worked to correct the situation.
They were available for contact at a wide range of hours and responded to emails very quickly. This is super helpful in these situations and there are other companies that would be much harder to connect with.
Price is reasonable versus competitors.
Appears to be solid wifi (since 1 hour ago)
Cons: when you are traveling, you don’t want to worry about a sudden loss of internet, so I would advise to purchase ahead of time and test thoroughly before relying on this or be sure to have a backup. (Which is probably just generally good advice for an esim)
ETravelSim - Travel eSIM 回复2024-06-21
Dear Mary, Apologies for the inconvenience caused. Our team is looking into this and will connect with you.
Thank you
Team eTravelSIM
I just raised a dispute from my bank against that company. Bought the eSIM service as I am travelling abroad. 3 days since I bought the service and never receive anything from them no email activation, no text. Not a single thing. I cannot even contact them. But they make sure to take my money though.
I am shocked 😳
ETravelSim - Travel eSIM 回复2024-06-18
Dear Customer, Apologies for any inconvenienced caused. the eSIM QR code is sent automaticaly to the registered email id post the order booking.
Kindly share your order number so that we can look into this matter and close it.
Your reply is awaited.
Thakn you
Team eTravelSIM
Please avoid at all costs. E-sim does not work, customer service is repetitive and goes in circles, and refund has been requested a month ago and still nothing.
ETravelSim - Travel eSIM 回复2024-06-14
Hi Amer, we are sorry to know about your experience. Request you to kindly share your order number with us.
Thank you
I couldn't get the eSIM to work (in India). I tried for hours. Support was an endless loop of sending screenshots. They said I would get my money back within 10-15 days. I waited until today, nothing happened. I'm glad I paid with PayPal and hope they help me get my money back.
I later bought a card from Global YO and it worked within seconds.
ETravelSim - Travel eSIM 回复2024-06-13
Dear Anja, our team is looking into this. We will keep you posted on the status.
Apologies for the inconvenience caused.
Thank you
Team eTravelSIM
We were four guys, who all purchased an e-sim. Not any of them was working when we arrived in Tunisia. We were forced to buy a new one from a local vendor...
We followed all instructions provided by etravelsim.com
ETravelSim - Travel eSIM 回复2024-06-05
Dear Simon Nøhr,
Apologies for the inconvenience caused. Our eSIMs are pre activated and ready to use when the user reaches the destination.
Our team is looking into this case and will reach out to you shorlty.
Thanks
Team eTravelSIM
If I could give negative stars I would. Do not recommend! I used this company to travel to the Philippines and didn’t not have any service half the time, they were not wanting to refund me either. Had to then purchase another eSIM from hola fly which worked. Do not use etravelsim!!
ETravelSim - Travel eSIM 回复2024-05-28
Dear Tanya, Apologies for the inconvenience caused. Our team is looking into the reported issue and will provide you with the best possible resolution.
Thank you,
Team eTravelSIM
I bought an esim from this company because I am getting poor coverage in the area I'm in from turk telecom.
The service advertised on the website was to be provided by turkcell or Vodafone. The esim connected to turk telecom so I was no better off than I'd been with the original sim. I contacted support and went through several steps such as updating the APN, restarting the phone but the issue was that the service provided was not using the advertised providers.
I asked for a refund and initially this was refused as I'd activated the esim.
I'm happy to confirm the refund has now been processed and I am much more positive about the experience and I've given four stars the reasons has been good even if the outcome was not ideal.
ETravelSim - Travel eSIM 回复2024-05-25
Hi, we assure you that we have acknowledged the complaint reported by you to our customer service team. We have processed the full refund.
Thank you
Team eTravelSIM
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