Event Tickets Center

Our team attempted to assist with locating and retrieving your transferred tickets during our chat, though you declined support at that time. As a secondary resale marketplace, tickets are sent directly by sellers to the email address provided at checkout, and orders are backed by our 100% Buyer Guarantee. We remain ready to help resolve this for you. Please contact us at [email protected] or call (855) 261-6909 so our team can review your order details.

Hi, Tracy. Please reach out to us at [email protected] - we'd be happy to help!

Hi, Kathleen. The tickets were sent to the email address on file. We do not have any record of contact with our support team. You can reach out to us at [email protected] and at (855) 261-6909.

Hi, Gerald. We see that you've emailed us regarding your issue, please know that we are working as soon as possible to answer your questions about the tickets - our support team will get back to you as soon as possible!

As a secondary resale marketplace, tickets and passes are listed by independent sellers who may transfer digital items closer to the event time. However, the summary of our customer support interactions described in this review is factually inaccurate. When you contacted us, our agent escalated your order to establish a firm 4:15 PM delivery deadline with the seller, communicated that timeframe directly to you, and followed up via voicemail and email with clear instructions to access your pass once transferred. If you have any remaining questions regarding your order, please reach out to our team at [email protected]

Hi, Gary. Please fill out our information requested so we can look into your order!

Hi, Nathan. A ticket re-transfer request has already been submitted to the seller so a fresh, working transfer link can be issued. Because your event is approaching, please connect with us directly at [email protected] or (855) 261-6909 so we can monitor the new transfer and make sure you receive your tickets promptly.

Hi, David. Realizing you paid more than the original face value is disappointing. Event Tickets Center operates as a resale marketplace rather than the venue's primary box office. We state we are a resale marketplace at the top of every page of our site. On our platform, ticket brokers set ticket prices based on current market demand, which can be higher or lower than the face value printed on the ticket. Because sellers commit their tickets to buyers immediately once an order is placed, all sales are final. While prices may fluctuate, our secondary market gives fans access to events and includes a 100% Buyer Guarantee to ensure tickets are authentic and delivered on time.

Hi, Leslie. Across the live event industry, some venues and primary ticket providers have transitioned to mobile-only entry using dynamic barcodes. These security measures prevent fraud and invalid ticket duplication, meaning static screenshots and physical printouts are no longer accepted at gate scanners. As a resale marketplace, we must follow the specific entry formats required by the venue to ensure your tickets are valid for entry under our 100% Buyer Guarantee. If you need help accessing your mobile tickets for an upcoming event, please reach out to us at [email protected] so we can assist you directly.

Hi, David. we tried to call but got an automated message back saying the number was no longer in service. As a secondary market platform, we work closely with verified sellers who list their tickets on our website. Our aim is to facilitate a secure and reliable marketplace for ticket transactions. Unfortunately, there are instances where sellers, despite their best efforts, encounter unforeseen challenges in fulfilling orders. In specific situations where a seller is unable to secure the tickets they initially reserved from the venue; they may face difficulties in fulfilling the order placed through our platform. This can be due to various factors such as reservation cancellations, changes in ticket availability, or other circumstances beyond their control. To safeguard our customers and honor our commitment to transparency, we have a robust money-back guarantee in place. In cases where a seller cannot fulfill an order, we initiate a refund as part of our commitment to positive customer service.

Hi, LJ. Event Tickets Center operates as a resale marketplace, not a primary ticket seller. We do not buy or hold ticket inventory ourselves. Instead, verified resellers list their tickets on our platform and set their own prices based on market demand, which can be above or below face value. We state our status as a resale marketplace at the top of every page of our site and throughout the checkout process. Our marketplace gives fans access to seats—even for sold-out shows—while protecting buyers with our 100% Buyer Guarantee to ensure every ticket is authentic and delivered on time.