Event Tickets Center

Hi, David. Our team sent intructions on how to login to the MLB ballpark app and confirmation that the tickets were transferred on 8/1. If you didn't get your tickets, please reach out to us at [email protected] or at (855) 261-6909.

Hi, Colleen. We are not tickets-center.com, they have a different Trustpilot profile.

Hi, Gary. To be clear, the MLB ballpark app is not ours, it is what the MLB requires for MLB games. We're happy to help though! Please reach out to us at [email protected] or at (855) 261-6909.

Hi, Erin. Event Tickets Center operates as a secondary resale marketplace. We state this at the top of every page of our site and throughout the checkout process. Ticket delivery timelines depend on seller and venue release schedules. Venues sometimes release digital tickets shortly before the event date, which means sellers transfer them to buyers close to showtime. Our 100% Buyer Guarantee ensures every ticket is authentic and delivered in time for entry.

Hi Sara, ETC is a resale marketplace and prices on our site may be above face value. We make sure this fact is clearly displayed at the top of each page of our site! All orders placed with ETC are backed by our 100% Guarantee - no scams here! The All Sales are Final policy is standard across the ticketing industry (you can read more about it and why on our FAQ page) and is agreed to at the time of checkout.

Hi, Stephanie. We work to ensure pricing is communicated fully before any order is completed. To maintain complete clarity, a notice indicating that prices may be above face value is displayed at the top of every page of our site and throughout the checkout process. Re-listing tickets is provided as an option so customers can recover their costs if they no longer wish to use them. Our marketplace exists to ensure a safe transaction backed by our 100% Buyer Guarantee so fans receive valid tickets for their events. If you would like us to review your order details with you, please contact our team at [email protected].

Hi, John. As a secondary marketplace, Event Tickets Center connects buyers with verified sellers. While our goal is to facilitate secure transactions, sellers can occasionally encounter unforeseen challenges fulfilling orders—such as sudden changes in venue availability or canceled reservations. To protect our buyers when a seller is unable to fulfill an order, our 100% Buyer Guarantee ensures a full refund is issued. Your refund has been initiated on our end. If you have any questions regarding processing timelines or need assistance checking the status of your funds, please email our support team at [email protected].

Hi, Brice. We understand that holding extra tickets is frustrating. If you need assistance accessing your ticket details or exploring options to re-list those two seats, please reach out to our team at [email protected] with your order number so we can look into your account with you.

Hi, Mitchell. We would like to address the matter you've raised regarding our ticket pricing. As a resale marketplace, our aim is to offer a convenient platform for purchasing tickets to various events. It's important to note that prices may be above face value due to the dynamic nature of the market. We want to assure you that we always strive for transparency and have prominently displayed that we are a resale marketplace at the top of every page on our site. We understand that your recent experience did not meet your expectations, and for that, we genuinely apologize.