Experian

Hello Michael! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen

Hi Michael. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze/Credit Lock. Our top priority is your satisfaction. Have a good day! -Karen

Hello Kevin! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to navigate. We appreciate your time and have a good day! -Karen

Hello Karen! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen

Hi Jacqulyne. Thank you for your feedback! We are so pleased to hear that our program helps you manage your finances and feel secure. We appreciate your time. -Lori

Hi Destany. We appreciate you sharing your experience with us. We understand your frustration regarding the trial and cancellation process. We are reviewing your feedback to improve our services. Thanks. -Lori

Hi Tracey. We understand your frustration with the frequency of our emails. We strive to provide valuable information and resources to our customers, but we recognize that sometimes these communications can be overwhelming. You can log into your account and opt out of receiving these emails by modifying your notification preferences under settings. We appreciate your feedback and will take it into consideration as we continue to improve our communication strategies. Thanks. -Lori

Hi Kathy. We're so glad to hear our tips are easy to apply to your unique circumstances. We appreciate your positive feedback! Thanks. -Lori

Hi Philip. We are truly sorry to hear about your experience with identity theft after requesting a credit report. We understand how frustrating and concerning this situation must be, especially with unauthorized charges on your bank credit card. We take such matters very seriously and want to assure you that your satisfaction is our top priority. Thanks. -Lori

Hi Jonathan. Thank you for your feedback. We understand your frustration regarding additional charges. We are always working to improve our offerings and appreciate you bringing this to our attention. -Katherine

Hello there! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen

Hi there. We are so glad to hear that we make life easy for you. Thank you for your feedback! -Katherine

Hi Diane. Thank you for your feedback! It's wonderful to hear that you consistently find valuable information. We appreciate you taking the time to share your positive experience. -Katherine

Hi Vahe. We appreciate your feedback regarding our investigation process. If you still believe that the information on your credit report is not accurate following your review of the investigation results, you have several options: You may contact the creditor that reported the information to us and dispute it directly with them. If you wish to obtain documentation or written verification concerning your accounts, please contact your creditors directly. You may provide additional information or documents to us relating to your dispute. You may request a brief statement be added to your report. Your statement should be specific to your dispute of credit information. -Katherine

Hello Robinson! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen

Hi Vanessa. We're so glad you find our lock and unlock features convenient to use! Thank you for your feedback; we appreciate you taking the time to share. -Katherine