Hi Charles. We're so happy to hear that you find our service and site useful for monitoring your credit score and that it's well-presented and easy to use. We appreciate your positive feedback! -Katherine
F
Francis Sumo · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·
★★★★★
我的报告不准确并且越来越……
我的报告不准确,每月为此类服务付费是毫无意义的。
Experian 回复2026-08-06
Hi Francis. Thank you for the feedback. We understand your concern and are sorry to hear that you may have inaccurate information on your credit report. If you would like further assistance or additional information on how to contact our dispute department, please reach out to us. We will try our best to address your concerns. Thank you. -Karen
Hello Jayohn! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Hello Wilbert! Thank you for your feedback. We are happy to hear that you like our app. We strive to provide the best of the best to our customers. We appreciate your time and have a good day. -Karen
J
John Morgan · 写过 2 条评价 · 已认证 · 体验于 2026-08-01 ·
★★★★★
我注册是为了帮助锁定我的个人…
我注册是为了帮助锁定我的个人信息并提高我的信用评分...但没有达到我需要的帮助
Experian 回复2026-08-06
Hi John. Thank you for the feedback. We’re sorry that we didn't meet your expectations. Experian Boost allows Experian customers with the ability to immediately add non-traditional credit information, such as your utility and mobile phone bills, to your Experian credit file. Adding this record of your recurring payments for these accounts will build your positive payment history and your length of credit history. However, it is not a guarantee that your score will go up. Each person who uses Experian Boost® will have a different result. Some people see a big boost and some do not see a boost at all. Thank you. -Karen
P
Peter Ellison · 写过 1 条评价 · 已认证 · 体验于 2026-07-29 ·
★★★★★
他们及时处理了我的纠纷...
他们及时有效地处理了我的纠纷,并且在电话中非常有礼貌
Experian 回复2026-08-04
Hello Peter. Thank you for your review. It's great to hear that we were able to assist you with your request. We appreciate you and have a great day. -Karen
Hello Cherice. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Hi Ronnie. Thanks for the review. We understand the concern with your score. Anything that changes on your report has the ability to impact your score. There are a lot of factors that go into the calculation of your FICO® 8 Score. The primary factors are payment history, balances on your open accounts, the average age of accounts in your report, the types (mix) of accounts, and the number of recent credit inquiries. There are usually subsets of those primary factors that are being calculated as well. Below are the factors in which the Experian® score is calculated: Payment History - 35% Amount Owed - 30% Length of Credit History - 15% New Credit - 10% Types of Credit Used - 10%. Thanks. -Karen
Hello Bradley! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Hello Philip. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Hello Anibelka. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
c
customer · 写过 2 条评价 · 已认证 · 体验于 2025-12-12 ·
★★★★★
保护自己免遭身份盗用
保护自己免遭身份盗窃。去年遇到了一些问题。
Experian 回复2026-08-04
Hi customer. We appreciate you sharing your experience. We understand the importance of protecting your identity and are here to help. -Katherine
J
James Fyffe Sr · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·
Hi James. Thank you for taking the time to leave us a review. I'm sorry you had a hard time placing or removing a freeze/credit lock. Our top priority is your satisfaction. We appreciate your patience and have a good day. -Karen
P
PattiCake · 写过 2 条评价 · 已认证 · 体验于 2026-07-29 ·
★★★★★
便于使用
只需单击一下即可完成帐户锁定/解锁功能。
Experian 回复2026-08-04
Hi Patti. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze/Credit lock. Our top priority is your satisfaction. Have a good day! -Karen
Hi Ambrizette. We are truly sorry to hear about your frustrating experience and the issues with your credit score not being updated. We understand how important accurate credit information is, and we apologize that our representative did not meet your expectations. We are always working to improve our services and communication. -Katherine
Hi Jewelene. Thank you for your feedback. We do have a completely free membership and different paid memberships. We do hope you take your time reviewing all your options and selecting the best one that fits your needs. -Karen
R
Regena Rousey · 写过 3 条评价 · 已认证 · 体验于 2026-07-31 ·
★★★★★
易于使用的应用程序对我帮助很大......
易于使用的应用程序,帮助我了解更多有关信用的信息并修复信用错误
Experian 回复2026-08-04
Hello Regena! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to use and helpful. We appreciate your time and have a good day! -Karen
Hi Roger. We appreciate your feedback regarding the file lock feature. We understand your concern about the difficulty in locating the lock button at times, and we apologize for any frustration this may cause. Your experience is valuable to us as we continuously work to improve our user interface. -Katherine
T
TINA MUHR · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·
★★★★★
订阅太多了
Experian 回复2026-08-02
Hi Tina. Thanks for reaching out to us. We do have a free membership that you can enroll in. With the free membership, you will be provided with a free credit report and a free FICO score every day! I hope this helps! -Lori
P
Pamela Nealer · 写过 1 条评价 · 已认证 · 体验于 2026-07-30 ·
★★★★★
这非常直接且简单……
它非常直接且易于使用,同时提供保护。
Experian 回复2026-08-04
Hi Pamela. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze/Credit lock and found it easy to use. Our top priority is your satisfaction. Have a good day! -Karen