Experian

Hi there. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. There are completely free security alerts to protect your information, such as security freeze and fraud alert. -Karen

Hi Carl. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze/Credit Lock. Our top priority is your satisfaction. Have a good day! -Karen

Hey Thomas. We are so glad to hear that we have kept you up to date on your credit. We appreciate your positive feedback! -Lori

Hi Robert. Thank you for your feedback. Unfortunately, the payment method can only be updated from the website if the payment declined. -Karen

Hi Adele. We appreciate you sharing your thoughts on trust with us. -Lori

Hi Christina. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do have a completely free membership and paid memberships. We do hope you take your time reviewing all your options and selecting the best one that fits your needs. -Karen

Hi Saul. Thank you for your feedback. We are delighted to hear that you find our app easy to use and that you recommend it. We appreciate your time and have a good day! -Lori

Hey Ralph. We're truly happy to hear we could provide helpful support. We appreciate your kind words! -Lori

Hi Chip. Thank you for sharing your experience. We understand your frustration regarding the unexpected charge. Our paid memberships do have a trial period, and if not canceled within that timeframe, a monthly fee is charged. This information is outlined in our terms and conditions. We're glad you were able to resolve it. -Lori

Hi there. Thank you for the review. Our paid memberships have a trial period and if it is not canceled within a certain amount of days, the card on file will be charged a monthly fee. This information is listed in our terms and conditions that you accepted when you created the account. If you have any questions or need assistance, please reach out to us. Thanks. -Karen

Hi James. Thank you for taking the time to leave us a review. It's great to hear that you enjoy placing or removing a freeze/Credit Lock. Our top priority is your satisfaction. Have a good day! -Karen

Hi Brittany. Thank you for your feedback! We are delighted to hear that you feel confident in building credit with the tips and alerts we provide. We appreciate your time and have a good day! -Lori

Hi Juan. We are so pleased to hear that we could provide you with a sense of security regarding your credit. Thank you for your positive feedback! -Lori

Hi Rhonda. Thanks for reaching out to us. We do have a free membership that you can enroll in. With the free membership, you will be provided with a free credit report and a free FICO score every day! I hope this helps! -Lori

Hi Anne. We're so happy to hear that you find our service easy to use and that the information and updates are helpful. We appreciate you sharing your positive experience! -Lori

Hey Teresa. We're truly happy to hear our choices provide you with such a sense of security. Thank you for your kind words! -Lori

Hi Heather. We're so glad to hear that everything went smoothly with your process. We truly appreciate your positive feedback! -Lori

Hi Margarita. Thank you for your feedback. Sorry to hear that your experience may not have met your expectations. We do listen to our customers and will take your concerns into consideration as we continue to improve our products. Thank you. Have a good day! –Karen

Hi April. Thank you for your feedback. We're happy to hear that you appreciate having the ability to protect your credit quickly and easily. We value your time. -Lori

Hey John. We appreciate your feedback and are so happy to hear you've always received honest and reliable reports. Thank you for sharing your experience with us. -Lori