Experian

Hi Robert. We apologize for the difficulties you experienced while attempting to use Boost ™. If you would like further assistance or additional information, please let us know. We’d be happy to help you further. Thank you. -Lori

Hi Richard. Thank you for taking the time to leave us a review. We're so glad to hear that you found the process of locking and unlocking your credit to be easy. Our top priority is your satisfaction. -Lori

Hi Dawan. We're so glad to hear that you're taking steps to improve your credit and that we could be a part of your journey! Thank you for sharing your positive experience with us. -Lori

Hi Michael. We truly appreciate you taking the time to share your feedback. We're happy to hear you're pleased with our service. We understand your concern about unwanted offers cluttering your email and we're always working to improve our processes. Thanks. -Lori

Hi James. Thank you for your feedback! We are so pleased to hear that our services have helped you build good credit and improve your financial security. We appreciate your time. -Lori

Hi Kenneth. We appreciate you taking the time to share your feedback. We understand your frustration with the credit score calculation. It's important to remember that credit scoring models are complex and can sometimes be difficult to understand. There are several helpful articles in our Help Center on the Experian® website for further education about credit reports, scores, and bureaus. I hope you found this information useful. Thanks. - Lori

Hi TB. Thank you for your feedback. We're so glad to hear that you find our service user-friendly and that it satisfies all your credit monitoring needs, especially the credit lock feature and timely updates. thanks. -Lori

Hi Steven. We're truly sorry to hear about the difficulties you experienced with our AI chat and the need to subscribe to speak with a person. We understand your frustration when trying to resolve an account issue, especially concerning your credit. We appreciate your feedback and will use it to improve our services. -Lori

Hi Izaiah. Thank you for sharing your feedback. We're sorry to hear that your experience with our service did not meet your expectations, especially regarding the subscription renewal and the value you found in the features. We understand your frustration with the credit lock feature interfering with your bank's checks and the issues you've encountered with the credit score tracker. Your insights are valuable as we continuously work to improve our offerings. Thanks. -Lori

Hey Dustin. We're so glad to hear that you find the app great once you understand how it works! We appreciate your positive feedback. -Lori

Hi Joan. We sincerely apologize for the extreme difficulty you experienced trying to access your account and manage your credit. We understand how frustrating it must have been to spend so much time and effort without success, especially after purchasing a Premier membership. We are concerned to hear about your inability to freeze your credit and the lack of accessible customer service. Your feedback is important, and we will share it with the appropriate teams to improve our services. Thanks. -Lori

Hi Dee. Thank you for your feedback. We're happy to hear that locking your credit report provides you with a sense of security and peace of mind. -Lori

Hey Leaanne. We appreciate your feedback and understand that you primarily use the app for score tracking. We are always working to make our features clearer and more intuitive for everyone. Thanks. -Lori

Hi Millie. We're so glad to hear that our updates make you feel more secure, especially with the current concerns about fraud. Thank you for your positive feedback! -Lori

Hi Gloria. We're so happy to hear that our app has helped you improve your credit score! Thank you for sharing your positive experience with us. -Lori

Hi Melanie. We appreciate you taking the time to share your feedback. We understand your frustration with the credit score calculation. It's important to remember that credit scoring models are complex and can sometimes be difficult to understand. There are several helpful articles in our Help Center on the Experian® website for further education about credit reports, scores, and bureaus. I hope you found this information useful. Thanks. -Lori

Hi Cawanna. We understand your concern about the charges. When you log into your membership (through a laptop/computer), in the right-hand corner you'll see an icon depicting a person. Hover over it and click on 'Your Account'. You'll then see a tab labeled 'Membership Details'. Once you select the tab, scroll down to the bottom of the screen and the option will be there to 'Manage Membership Plan'. You can choose to downgrade to the basic membership which will take you out of any paid enrollment you may have and put you into the free membership. -Katherine

Hi Fernando. We're happy to hear that our reports and updates are meeting your expectations. Thank you for your positive feedback! -Lori

Hello Deanna! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen

Hi Betty. We're so glad to hear that our service was easy to navigate and provided you with peace of mind during a stressful situation. Thank you for sharing your experience. -Lori