ExtremeTerrain.com

Hello Janine, Thank you for taking the time to share your feedback with ExtremeTerrain. We value the feedback that we receive from our customers as the comments and feedback we receive allows us to make changes and improvements to the products and services we offer to our customers. We are sorry to hear of the issues you have had with your recent orders. We do show in May 2025, you placed an order for the wheels and tires, and there was an issue with the local shop we suggested for the mounting and balancing. In reviewing your order we show we made a payment to Discount Tire to the mounting and balancing in June 2025. If you paid for the mounting and balancing , could you send a copy of the receipt and invoice to [email protected] and kindly include your order information. We will review for reimbursement. We also reviewed your order for the center cap. We do see where this was a frustrating experience for you. For the latest order that was placed on 6/11 for the centercap, we do apologize that the item was out of stock and we initially were informed they would be back in stock in July, and then there were additional delays. We do currently have the sku J103181-Mammoth 8 Aluminum Wheel Center Cap; Black (Fits Jeep Wrangler JK & JL Mammoth 8 Aluminum Wheels Only) in stock if you would like to place a new order for this center cap. Due to the issues that you experienced, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 10/31/2026. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Chuck and Pearl, Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order for the RedRock Replacement Sun Visor. We are sorry to hear of issues you experienced with this order and that it appears that the sunvisor you received had some defects and it started to sag. We reviewed your order and we do see that you set up a return/replacement for the visor and a return label was emailed to you. You can also locate the return label on our customer portal, [email protected]. Once you enter your order information and zipcode, on the following page there will be a link where you can download the return tag. Once there is movement of the package on its way back to us, the replacement will ship out to you. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello John, Thank you for sharing your feedback with ExtremeTerrain regarding your recent order. We are sorry to hear that you were informed your wheels and tires would be mounted and balanced, but you did not receive them this way. We would like to review your order to see how we can assist you, but we were unable to locate an order with the information shared in your review. If you could email your order information and a copy of your review, for context, to [email protected]. Once we receive this information we will review your order. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello, Thank you for taking the time to share your feedback with ExtremeTerrain. We do value the feedback that we receive from our customers as your feedback helps us in making improvements to the products and services we offer to our customers. We are sorry to hear that you experienced issues with your recent orders. We would like to review your orders, but we were unable to pull up an account with the information shared in your review. If you could email your order information, and a copy of your comments, to [email protected] we will review your concerns and see if we can resolve these issues for you. If you have any questions, please contact us and we will be happy to assist you. Thank you, Amy

Hello Kristi, Thank you for taking the time to share your experience with ExtremeTerrain. We apologize for the frustration this situation has caused you. We reviewed your order and we did reach out to the manufacturer. They shared that while they deem this item as "universal" for some models, you may need to fold the windows for them to fit in the bag. I submitted a request to see if we can have this information updated on our website. We apologize that this was not noted on our product page. We do show that you set up the return for the storage bag and when the return was set up it was selected to be refunded via store credit. This was completed on 7/21/2026. Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 10/31/2026. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Stephen, Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear of the issues you experienced with your recent order for the Heated Blind Spot Mirror Glass. We are in the process of reviewing our product page to confirm we have the correct fitment on the page and if not, we requested that we make the necessary changes to this information. We do understand it can be frustrating when there are delays when submitting a request to return the item. The reason we ask for photos and have our Tech Team review the request is there are times when we are able to assist customers, without having to do a full return. We do apologize for the delays. We are experiencing higher then expected volumes and please know we are working on these resolutions as quickly as we can. We reviewed your order and we show the return label was sent to you on 7/20 and you already dropped the package off at a FedEx box. Once you are refunded for this return, you will receive an email sharing the details of the refund. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello, Thank you for taking the time to share your feedback with ExtremeTerrain. We do value the feedback that we receive from our customers as your feedback helps us in making improvements to t he products and services we offer to our customers. We are sorry to hear that you experienced issues in returning an item to us. We would like to review your order to see if we can assist you, but we were unable to locate an order with the information shared in your review. If you could kindly email your order information to [email protected]. Please also include a copy of your review, for context. Once we receive this information we will review your order and see how we can resolve this situation for you. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Rob, Thank you for sharing your feedback with ExtremeTerrain. We appreciate the feedback that we receive from our customers, as your comments help us make changes and improvements to the products and services we offer to our customer. We would like to review your order to see why there may have been a delay in shipping your orders. If you could please send your order information and a copy of your review to [email protected]. Once we receive your email we will review your order. If you have any additional questions or concerns, please contact us and we will eb happy to assist you. Thank you, Amy

Hello Angela, Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear of the delays in shipping your order to you. We wanted to review your order and see why there was such a long delay, but we were unable to locate an order with the information shared in your review. If you could email your order information to [email protected]. If you could also kindly include in the email a copy of your comments for context, we will be happy to review your situation and how we can resolve this issue for you. If you have any questions or concerns, please contact us and we will assist you. Thank you, Amy

Hello Ray, Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear that you experienced issues and delays in getting a refund for your order. We tried to locate an order with the information shared in your review, but we were unable to find your order. If you could please email your order information and a copy of your review, to [email protected], we will review your order and see how we can assist you. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy