We carry a huge selection of aftermarket Jeep Wrangler parts and accessories. Shop for all your Wrangler needs at ExtremeTerrain
Is ExtremeTerrain.com legit?
ExtremeTerrain.com (extremeterrain.com) has a 4.1 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the website for being extremely easy to navigate, making the online shopping process smooth and efficient. Consumers also highlight the helpful customer support team, noting that representatives provide valuable technical knowledge and quick assistance whenever needed. Many buyers are consistently and thoroughly satisfied with the diverse product selection, competitive pricing, and surprisingly fast shipping times.
Some people were dissatisfied with delivery delays and receiving incorrect items during their orders. Other reviewers noted occasional issues with poor packaging that resulted in damaged merchandise and missing components upon delivery.
Auto-generated from all reviews of this business. For reference only.
You guys are awesome!!! Dan, who was my salesperson, was great!!! He steered me in the right direction and helped me buy the best lights that I could have ever possibly purchased for my 2008 Toyota Tundra. I left him a voicemail, thanking him. These lights are the best I've ever bought and a perfect value of less than $300. No one else on the internet could touch that. The shipping was fast. They arrived 3 days after I ordered them. And I installed them on my truck the same day. I can't thank you guys enough. And I can't recommend you guys enough. Thank you, extreme terrain.
Tried charging me $500 more than advertised price AFTER i checked out. Then the representative tried To gaslight me and say the item wasn't on sale. Buy somewhere else that doesn’t false advertise there pricing. :)
Reply from ExtremeTerrain.com2026-09-02
Hello, Thank you for sharing your feedback with ExtremeTerrain. We are sorry to hear that there was an issue with your recent order. We would like to review this situation and see how we can assist you, but we were unable to locate an order with the information shared in your comments. If you could send your order information and if you have a screenshot of the sale information, to [email protected]. Once we receive this information, we will review your order and see how we can assist you.
If you have any questions, please contact us.
Thank you,
Amy
Worst experience with ExtremeTerrain.com. I would leave zero stars if I could. Ordered a suspension kit almost a year ago. The one I received was missing parts advertised in the kit. Was told to return, which I did. Did everything they asked of me, only to get broken promises of the correct order being sent. Each delivery update, pushed out my order 2 months, all while being paid in full. Kept getting excuses and the run around each time I contacted them for an update. Finally requested a refund, which I believe was what they were hoping I would do. Do not recommend.
Reply from ExtremeTerrain.com2026-09-02
Hello Jay,
Thank you for taking the time to share your feedback with ExtremeTerarin. We are sorry to hear that you experienced issues with a suspension kit that you ordered from us.
We would like to review this order and see how we can assist you, and also how we can make improvements to the service we provide to our customers, but we were unable to locate your order. If you could kindly email your order information and a copy of your review to [email protected]. Once we receive your email, we will review this situation.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
I placed an order on 16AUG. A week later I contacted customer service because I still had not received tracking info. They informed me that the package deal of 5 wheels and five tires that they offer was showing an unmatched number (which makes zero sense, when theyre the ones offering the package deal). So instead of contacting me to verify they where gonna wait for me to reach out? The first time I called they said I'd have a tracking number within two days, two days came and no number. Called back was told the 28th I'd have the tracking number. The 28th came and no tracking number. Oh and now they don't have the spacers I ordered. Asked if they could just refund me for the spacer and ship the rest of my order. I still havent recieved a response. Beyond angry. Im done at this point and taking my money elsewhere.
Reply from ExtremeTerrain.com2026-09-03
Hello Darlene,
Thank you for taking the time to share your feedback with ExtremeTerrain. Thank you also for being a member of our Military, Medical and First Responders Program. We are honored to offer this program to thank our customers like you, for the services you provide to our country and our communities. We reviewed your order for the wheel and tire package, and we do apologize for this situation. We can understand that this was a frustrating experience for you, and it does not indicate the level of service we strive to provide to our customers.
You are correct we do show that you ordered the wheel and tire package on 8/16/2026. We are unsure why the order was held up and asking for additional information. We are working with our IT team to see why the order was noted that there was a difference in the number of wheels and tires that were ordered. The package shows 5 wheels and tires in the package and that is what you ordered. In reviewing your order, you spoke with a member of our Customer Service Team, and they were able to assist you in getting a new order created, and it looks like the wheels and tires are expected to be delivered today 9/3/2026.
Darlene, we do appreciate your understanding of this error and your patience while we made the corrections and have the wheels and tires shipped to you. Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and it is valid until 12/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I purchased an open box item. On their website it showed the item complete with no damage. But when I received the item it was extremely poorly packaged and the item was heavily scratched. The box also had multiple holes the size of my head and parts were missing. They did offer a return and refund but a little bubble wrap can go a long way in protecting someone’s 400$ investment
Reply from ExtremeTerrain.com2026-09-02
Hello,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order. We do apologize that the grille guard that you ordered was not packaged correctly and there was damage to the item when it was delivered. We do value the feedback that we receive from our customers as your feedback helps us to make improvements to the products and services we offer to our customers.
We do work hard to have orders shipped to our customers in a timely manner and packaged so there is no damage to the item during shipment. This was not your experience and your frustration is understandable. We do show you initiated a return for the grille guard and you placed a new order for the RedRock HD Modular Grille Guard; Black (21-26 Bronco, Excluding Raptor). We show this should be delivered to you on 9/2. If there are any issues with this item, please contact us and we will be happy to assist you.
Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order, and it is valid until 12/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
I had a good experience up until delivery service. I specifically picked out items that had an estimated 3 day delivery, on top of the fact that “free 2-3 day delivery on orders $149 or more” being advertised in the website banner. I ordered 3 items, 1 of which arrived within 3 days. The other two items should be delivered 5 days after ordering. These two items were shipped via Amazon, which provides standard delivery from the origin location to my destination in 2-3 days and prime delivery in 1-2 days, so I do not understand why the advertised “2-3 day shipping” was not honored.
Reply from ExtremeTerrain.com2026-09-02
Hello Zach,
Thank you for sharing your feedback with ExtremeTerrain. We are sorry to hear that there was a delay in receiving your recent order. We do work hard on having orders shipped and delivered to our customers in a timely manner and in reviewing your comments, we fell short of our goal and more importantly your expectations.
We wanted to review your order, but we were unable to locate the order with the information shared in your review. If you could email your order information, and a copy of your comments for context, to [email protected]. Once we receive this information, we will review your order and see how we can resolve this issue for you.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
I am specifically calling out and reviewing Samantha G for her service. I used the PayPal zero percent financing option and it was shipped to the wrong address, I was pretty frustrated initially but realized later that PayPal had somehow set the shipping address wrong. In the end Samantha G went above and beyond to find a way to make this work and my new parts are on the way. I am a VIP member and recommend that upgrade to anyone reading this review. Samantha was able to leverage my VIP membership with great customer service to get the new parts sent to me without waiting for the PayPal situation to resolve itself. Thank you Extreme Terrain and Samantha G!
Like most companies I have online Jeep parts experience with Extreme Terrain is the same. Parts are advertised beautifully. You order the part. Your 300 plus dollars are taken out immediately. Then the game begins. When will I get my order. Rarely when they say it will. So there you go. Arrival date has passed and the order has not even shipped. Very disappointing.
Reply from ExtremeTerrain.com2026-08-20
Hello Ralph,
Thank you for taking the time to share your feedback with ExtremeTerrain. We reviewed your order for the Maximus-3 SLO Bumper Hoop without Reinforcement Brackets, and we do apologize for the delay in shipping your order.
It is our goal to have orders shipped to our customers in a timely manner and we fell short of our goal, but more importantly your expectations with your order.
We show that when you placed your order on8/4/2026, the "get it by date" was noted as 8/11-8/17. This item is being shipped to you directly from the manufacturer. We were not made aware that the item is on back order until we submitted your order to the manufacturer. We do see that an email was sent to you yesterday sharing the new estimated shipping date is 8/27-9/1. We do apologize for the delay.
Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order, and it is valid until 11/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Bought a set of rims and tires with a sales person named Mike for my Gladiator Mojave. Mike was extremely professional and knowledgeable. Today I went back to the site and bought a front bumper for the Jeep. I did it through the website because it was easy but if I need anything else or have any questions I am going to call Mike back.
J
James Smith · 1 review · Experienced 2026-08-06 ·
★★★★★
It’s a good product at a good price…
It’s a good product at a good price with all that you need in one box . It looks great !
c
customer · 5 reviews · Experienced 2026-08-05 ·
★★★★★
Always great customer service!
A
Andrea Calabria · 10 reviews · Experienced 2026-08-06 ·
★★★★★
Wrong item sent / nonexistent customer service
Wrong item sent . We ordered door sill protectors .... received a fuel tank sending unit ¿???? Not even close. Its impossible to actually get in contact with a human from this company, everything is Bots.
Absolutely disappointed and will never order from here again.
ExtremeTerrain has a multitude of parts and accessories for my Gladiator and a growing selection for our Grand Cherokee WK2 as well. When I need something I can always count on them.
A
Andrew Brawthen · 1 review · Experienced 2026-08-03 ·
★★★★★
Its tint… a precut piece of tint… its a…
Its tint… a precut piece of tint… its a joke… save your money…. Not worth energy… feel like i got scammed.
T
Tracy · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Great site
Like that they check to make sure the item you are looking at will work in your car.
Decent pricing.
Easy website to use.
Shipping times are quick.
Turn5
AmericanMuscle.com
Baerskintactical
Teladoc Health
Cambria Bike
Priority Bicycles
Quadratec
Fever