Great products.
Easy to order, gives options on new or open box. Merchandise is exact fit .Will continue to order from american trucks.
About Turn5
Data updated- Website
- americantrucks.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 173 reviews
- Replies to negative
- 95% (40/42)
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About this business
Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!
Is Turn5 legit?
Turn5 (americantrucks.com) has a 3.9 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that the website is very user-friendly, making it simple to navigate and quickly find the exact parts needed for various truck upgrades. Many buyers also praise the impressive selection of high quality name-brand accessories and appreciate the helpful assistance provided by staff during purchases. Some reviewers were not happy with delivery times, noting that shipping schedules were frequently delayed, pushed back, or took longer than expected. A few consumers also pointed out issues with order accuracy, mentioning they received incorrect items, open-box products with scratches, or damaged goods.
Auto-generated from all reviews of this business. For reference only.What people say
After spending a considerable amount of…
After spending a considerable amount of time with sales rep Colby, my order for a front and rear painted bright silver to match my existing 1500 2017 Ram was placed. While the front bumper cover was back ordered, the rear bumper arrived chromed, not painted. Just try to get a return request implemented. Go to the web site return process and a review screen pops up which makes it impossible to navigate without starting a review. Give them 5 stars for shipping the wrong part or 1 star for not allowing the return process to move forward. Figuring I would wait until the front cover arrived to complete the order I would then try again to return the rear bumper. The front cover arrived. NOT painted bright silver but a paint ready black Polypropylene plastic. Now I have two bumpers that are wrong and AT won't help or make it right. Let me add that the front cover was an open box item from the start. Now, I tried to complete a return but again the pop-up review window came up with no way to navigate around it so, I gave them a less than flatering review and why I gave it. At that moment they put my account on hold with no ability on my part to even begin a return. These folks are just plain sneaky in the way they do business over the internet. The front cover was wrong and the rear bumper was wrong with no way for me to get resolution. As a 100% disabled combat vet, with a near term diganosis of death from Agent Orange exposure my intention was to make cosmetic repairs on my Ram so my wife will be able to sell it easily when the time comes. I have been ordering parts and supplies from the internet for over 20 years and in that time have I never met a more dishonest supplier. They changed my order on the first bumper to chrome, which I missed because the confirmation went to my spam folder, the second order was just plain wrong and they know it. Devious at worst and a company I will mention in my every interaction with other truck owners and I live in truck country USA so their ears will be burning at every mention of needing aftermarket parts. They will try to insert in the review that the order was on hold because of a charge-back from my bank but this was a credit card order and they know it.
I had ordered a hypertec tuner from…
I had ordered a hypertec tuner from America Trucks on 08/18/2026 Cost $654 plus change . Have not received my tuner to date 08/28/2026. Have make 3 call asking where my tuner is. Calls Monday 08/24/2026,was told sorry about the wait , the "supervisor " will expitiding the order , should receive tracking # shortly. Wednesday 08/26/2026 asked agian where is my order, and tracking# . Was told oh it shipped today , "hummm" Asked where is my tracking # , was agian told you should receive a tracking # shortly, I told customer service, I was told that Monday, told agian oh no it shipped today , you will get tracking # shortly. Well today Friday 08/28/2026 I called asking where is my tuner. Once Agian i was told it is saying my tuner is shipping today , I told customer, enough is enough, I am what looks like being LIED TO. Asked them to cancel my order , then i got the WELL IF IT SHIPPED WE CAN'T CANCEL THE ORDER. I Asked how do you NOT KNOW it didnt ship?. I Order this tuner for my truck 10 days ago , HAVE NO TUNER , AMERICAN TRUCKS HAS MY MONEY, AND ARE GIVING ME THE ROUND AND ROUND SERVICE. I AM NOT HAPPY AT ALL WITH COMPANY "AMERICAN TRUCKS " I HAVE BEEN LIED TO OVER AND OVER . AND THEY STILL HAVE MY MONEY . . BRUCE
Reply from Turn52026-09-02
Hello Bruce, Thank you for taking the time to share your feedback with AmericanTrucks. We apologize for inconvenience and frustration this situation has caused you. We reviewed your order for the Max Energy Power Programmer that was placed on 8/18/2026. While the majority of our items ship within a day or two of being ordered, there are some items that we require additional time to process the order. When this is the situation, on the product page there is a "get it by date" noted on the page. This is so our customers will know when to expect the item to be delivered. On your order, the get it by date was noted as 8/27-8/31. We do apologize that the item was not delivered until 9/1. We show the item shipped out from the manufacturer on 8/28. Once we received the tracking number we send an email to the email address on file. If you did not see the email, we do ask that you check your spam or junk folders, as there are times our emails are forwarded to them in error. Due to the delay in receiving your order, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and it is valid until 12/31/2026. If you have any questions, please contact us and we will be happy to assist you. Thank you, Amy
Website 23 f150 stx supercab
Website is easy to navigate. Chat is great got what I was looking for and fits just right. Quick delivery(free) and easy install
I placed an order and 1 minute later my…
I placed an order and 1 minute later my order was canceled by American trucks?? I just bought the same thing on Amazon for $20 cheaper. They lost a this customer for now and the near future.
Reply from Turn52026-09-02
Hello Michael, Thank you for sharing your feedback with AmericanTrucks. We do apologize for the inconvenience this issue has caused you. We reviewed your orders and there was a block on your account due to a past chargeback you had requested with your bank or credit card company. Due to this block, that is why your recent order for the Husky Liners High Profile Hood Shield was cancelled. After reviewing your orders, we did remove the block from your account. If you have any questions, please contact us and we will be happy to assist you. Thank you, Amy
So far so good
So far, customer service has been exceptionally helpful. Shipping, if all goes well, is fairly quick. Hoping the discussion and reviews are accurate and the product works for my application. If so, 5 out of 5 stars.
It would be nice to see rims and tires…
It would be nice to see rims and tires separate, so one can choose what rim and what tire each person would like
Made a order and it was held no calls…
Made a order and it was held no calls or emails. So i called and the lady basically told me i was being fraudulent and scammer was also told i i couldn't talk to a supervisor and at end of conversation se sent me to supervisor made to feel like i was scum for ordering from them will never order from them again. Watch out people said they don't care about me leaving reviews. Watch out people.
Reply from Turn52026-08-25
Hello Dan Thank you for sharing your feedback with AmericanTrucks. We do understand that this has been a frustrating experience for you. All of our orders are run through a security verification software. We use this software to protect our customers and our company. If there is an issue with an order, we do request extra verification before we can process and approve the order. An order can be noted for a variety of reasons, for example if the billing address did not match, or items are being sent to an address different then the billing address. Once we receive notification that we need additional verification, an email is sent to the customer asking that they contact us so we can make the requested changes and confirm the order for processing. We do show that an automated email was sent to the email address we had on the order on 8/20/2026. In reviewing your order, we do see that escalated your concerns and you spoke with a supervisor and a manager regarding the issues that you have experienced. We are sorry that you felt that we were not respecting you and we in no means meant to project that we thought your order was fraudulent, and we apologize if that was the impression that you received. We wanted to assist you so that we could verify the information and have the order approved. We do see that you order has been canceled and you have been refunded. Thank you again for sharing your feedback with us. Amy
BUYER BEWARE!!!
BUYER BEWARE!!! They give one delivery time before checkout, and shortly after you pay and order, the delivery time is pushed back. ANOTHER DISHONEST COMPANY MISLEADING YOU IN TO BUYING A PRODUCT, AND THEN CHANGING THEIR SO CALLED TERMS. PATHETIC!!!!!!
Reply from Turn52026-08-19
Hello Jake, Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear of the delays that you experienced with your order for the Officially Licensed Chrome Delete Center Caps and the Black OEM Style Lug Nut Kit. It is our goal to orders shipped to our customers in a timely manner, and we fell short of our goal and more importantly your expectations with this order. We do show that you placed you order in the evening on 8/10 and the item shipped from our warehouse the following day. In reviewing the tracking history, there were no noted delays from the shipping company. We do show that the items were delivered on 8/17. Jake, we do apologize for the frustration and inconvenience this caused you. We do see that you contacted us and wanted to cancel the order, due to the delay, but we were unable to because the item left our warehouse. If you would like to set up a return, you can initiate the return through our customer portal, [email protected]. Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order, and it is valid until 11/30/2026. If you have any questions, please contact us and we will be happy to assist you. Thank you, Amy
Bad Orders
Ordered two items for my fleet and both did mot include the mounting hardware. Which is the 2nd most important part of the items I ordered. When I asked customer service they wrote it did not include the mounting hardware. However the online description does not state hardware not included. Thai is the second time these guys have screwed me . Don’t order from these Yanks.
Reply from Turn52026-08-11
Hello Greg Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you are not satisfied with the Tailgate molding that you recently ordered. We reviewed your order and the representative you spoke with was correct. The moldings do not come with hardware. To install the moldings, you would need to reuse the push pins from your original molding. We did submit a request to have our page updated to confirm this item does not include hardware. Normally if an item does contain hardware, it is noted under "Whats in the Box." We do see that you initiated a return for the items, and once we receive the requested photos, our Tech Team will review your request and assist you in completing the return. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy
Love this website
Love this website. Not only do they always have whatever products my truck needs but the customer service is some of the best I’ve ever experienced in the automotive business
SCREWED OVER
I have purchased from American Trucks and American Muscle in the past. unfortunately they must have kept my credit card on file and someone there put 3 orders on my card for about $3000. The charges were reversed, but I'm in Canada and the exchange rate for the purchase and the credit were different, and not in my favor. I'm out about $180 for something they did. they acknowledge that they did this, but won't do anything about it. I will not purchase from them again,and recommend no one to them. I'll do my shopping at Steeda.ca
Reply from Turn52026-08-13
Hello Jeff, Thank you for taking the time to share this, and we're sorry to hear about your experience. Protecting our customers' information is something we take very seriously. We do understand that this has been a very frustrating experience for you. We were able to cancel all of the transactions and we processed the refunds. Our orders are processed in US dollars and if your card is not recognizing the currency conversion, we do suggest that you reach out to your credit card company to discuss this issue. Overall, we want to assure you that we do not keep your card information. When customers make a purchase, their card details are sent directly to our secure payment processor, which returns a payment token, an encrypted, randomly generated code that represents their card without containing any of its actual numbers. This token is what we store, for customers convivence. We strongly encourage customers to have a strong and unique password associated with their account. We're sorry for the inconvenience this caused, and if there's anything else we can help with, please feel free to reach out Thank you, Amy
The website was easy to understand
The website was easy to understand, and helpful in selecting the correct part for my truck, ordering was easy and so far everything has exceeded my expectations
The order process was easy and the…
The order process was easy and the quality of the pocket style fender flares is excellent. I will definitely be buying more products.
Easy to find items
Easy to find items. Their website is very well organized and easy to navigate. They carry a wide variety of brands and have excellent prices!
Customer service is very good they do…
Customer service is very good they do everything to help and very quickly. My only issue would be the online catalog does not show very good photos so you really don't know what you're getting and a lot of times the description is very limited as well
Defective manufactured product
Red Rock roof rail kit for Sliverado; Discard the worthless printed install instructions and watch the installation video. You will save HOURS and use much fewer four letter words!
it was easy to order at their site.
Good headlight options
I was looking for new headlights for my truck. They had some highly-rated ones as "open-box", which was great - I saved almost $200. Easy ordering and nice website, as well as quick delivery.
The guy I spoke with I feel he went…
The guy I spoke with I feel he went above and beyond what he had to do. He canceled the order I had made earlier in the day because it wasn't what I needed and took the time to find out exactly what was needing and placed the order for me. Very professional
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