Parts Geek (www.partsgeek.com) has a 1.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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k kostya · 1 review · Experienced 2026-08-02 ·
★★★★★
Once upon a time I ordered two AC compressor hoses from PartsGeek
I ordered two AC hoses (compressor to condenser and compressor to evaporator) of the same brand carrying two distinctly different part numbers on their website, and an o ring kit as their sales rep advised me the o rings might be absent on the hoses. They sent me the same hose carrying the same part number, both equipped with green o rings and the o ring kit with yellow o rings.
When I asked them to correct their mistake and send me the correct hose and take the o rings back they refused to ship me the correct hose and said I can only return the hose and o rings and buy a new one off of their website or elsewhere. When I created an RMA (return authorization) for those two items they said they will issue a free ship back label within 24h as their system didn't want to generate one by default, and also mentioned they will waive a restocking fee from the return as it was their mistake. After 48(!) hours have elapsed I contacted them by phone and they wanted me to create a new return authorization for a cheaper hose, and said o rings are non-returnable. I also went to their chat and attempted with a new person. The result was the same - pay for your return shipping yourself and accept the restock fee.
Save yourself some time and file a dispute with the credit card issuer if you purchased from them and the part is incorrect. They will go through anything including wasting an hour in the chat or on the phone to not give you a free return label.
Or if you can order from a different merchant who is more cooperative and has more integrity to owning up to their mistakes.
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BLAKK B · 3 reviews · Experienced 2026-08-03 ·
★★★★★
I recently made a purchase from…
I recently made a purchase from Partsgeek on 8/03/2026. Upon receiving the order I had a part that I couldn't use. Partsgeek refused to let me do a return on the app. Upon contacting Partsgeek to inquire on my return I was harassed and questioned like I stole it. Partsgeek refused to give me a return label. Partsgeek said that purchases were final. They said that the warehouse needs 48 hrs. to decide if they would give me some of my money back and a return label but I would have to pay for it. They also said that I would have to provide proof of the part being the wrong part but I can't install it to provide the proof. Partsgeek is a big scam and I wouldn't recommend anyone to buy from.
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silas · 1 review · Experienced 2026-08-06 ·
★★★★★
False fitment advertising
False fitment advertising, and you pay for the return shipping when they send you the wrong product.
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Tony T. · 8 reviews · Experienced 2026-08-06 ·
★★★★★
Worst customer service ever
Worst customer service ever. They advertise a wiper arm and wiper for my exact vehicle. I install the rear wiper arm and wiper. Only to find out 2 days later when I turn it on, that it hits my 3rd brake light. Turned it off immediately and sent them a picture of VIN and against the correct size dealer arm and wiper I had to purchase after the fact. There wiper was 1" longer. Now its considered used because it went across my back window twice. Now its my fault they advertise the wrong wiper.
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Mat Nga · 1 review · Experienced 2026-07-07 ·
★★★★★
Fraudulent practices
The order process was good, but beneath it lay deceit. I checked a box labeled "Expedited Processing," which promised, "Get it in 2-5 Business Days*," and paid a fee. I paid because I needed to install that weekend. I didn't get the part and had to get a local part. They will not send me a shipping label to return the part. The customer service is rude and inconsiderate. They have just lost a customer. I can't trust them, and you shouldn't either.
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Never again. · 1 review · Experienced 2026-07-31 ·
★★★★★
Ordered 4 shocks
Ordered 4 shocks. Received 3. Website only lets you return an item and not submit a claim for a shortage. Customer service SUCKS!! On hold forever. When you finally get to talk to someone you give them the information required and they say “gimme a second “. Back on hold forever then they hang up. NEVER EVER Again!!!!
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Clint Yost · 1 review · Experienced 2026-08-05 ·
★★★★★
Ordered a set of rotors they sent the…
Ordered a set of rotors they sent the wrong ones and now expect me to pay to have them shipped back do not order from them
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Juhani Nieminen · 3 reviews · Experienced 2026-08-02 ·
★★★★★
I ordered the kit of 4 ball joints
I ordered the kit of 4 ball joints. It arrived with 3 and package compromised. In order to get a new kit sent, I'd have to return the 3 at my expense of $28. Made no sense. They refused to ship just the missing one. I ordered it from Amazon for $20.75. Not happy with partsgeek. Will order only from Amazon going forward.
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Kelly Stancil · 3 reviews · Experienced 2026-07-22 ·
★★★★★
I ordered 2 parts
I ordered 2 parts. Delivery was okay and the parts came packaged separately. They were packaged well, but i misunderstood on one of the parts and ordered the wrong thing. I did not open the box so it was completely the way that they sent it to me. I tried to do a return. However, they do not assist with returning the products. I would have to pay a re-stocking fee when they received the product & the shipping was going to be 3 times the priceI have the product. $149 was the least expensive . Plus restocking fee!! I think everyone should be aware of this Just in case.
I've never, bought from a company that doesn't cover return.Shipping and I never will again! Too bad because there are quite a few parts I wanted to purchase .
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Robin Russell · 1 review · Experienced 2026-07-03 ·
★★★★★
Web site recommended the wrong part
Web site recommended the wrong part. I returned it via US Mail but they claim they never got it and the tracking number was not working. So no refund. L
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D Brito · 1 review · Experienced 2026-07-31 ·
★★★★★
Don’t waste your time on their…
Don’t waste your time on their warranty. I purchased a window regulator for my mini cooper. It broke 4 months later. It took them 4 days to get back to me after filing the claim. The person doing the claim said 12-24 hours. They also said I don’t have to send the item in. After 48 hours I purchased one from a local parts store. It didn’t have the motor. I used the motor for this one to get my car going. Now they need the part back so they can decide if they want to warranty it despite all the pictures I sent them showing that it fell off the rails.
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MzT W · 1 review · Experienced 2026-08-05 ·
★★★★★
Billing Address Policy
So I needed a radiator. Asked Gemini wht was the best & inexpensive. 1sr 2 come up was Partgeek. Found part, order went thru , received confirmation. Next day email said my radiator order was on hold. $108 they let go due 2 billing address not being the same as what's on my license. Who the hell makes rules like this???? I paid with card!! I won't get a BILL MAILED 2 ME CUZ (wait 4 it) CONFIRMED ITEM IS ALREADY PAID 4🤬😡😠
WHY LOSE A CUSTOMER 4 BS LIKE THIS!!! IT SEEMS A LOT OF BUSINESSES MAKE POLICES 2 FRUSTRATE THE CONSUMER!!! IM VERY DISAPPOINTED!! WHATS IN PLACE 4 UR HOMELESS, IN NEW HOME TRANSITION, CANT GET A DAY OFF 2 CHANGE ADDRESS, ELDERLY THATS NOT COMPUTER SAVY🤨 MY NEW ADDRESS THATS NOT ON MY LICENSE WENT THRU!! ADDRESS on license WAS DECLINED!!! #GENIUSES
VERY DISAPPOINTED
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Jae Hong · 1 review · Experienced 2026-08-03 ·
★★★★★
I bought auxillary battery for my car
I bought auxillary battery for my car. The website clearly says the part description as "fit"
after I got the part and opened the bay, the original battery is about twice as big and not fitting to my car. I spoke to customer service agent, Nathan, he checked my order number and VIN, and said this is not right part. I requested return shipping label and he refused to issue that. I put right year and model and website and clearly leads to wrong product. I didn't do anything wrong about ordering the right product. It was the website that is misleading. I asked if he is the only Nathan working there, he said there are several of them, refused to give me employee ID, staying behind anonimity, mocking the customer, no desire to resolved the problem, refused to get the supervisor. He said "have a nice day" and hung up on me while I was talking without resolving the problem.I order lots of car parts online. Sometimes they send the wrong part and they usually take care of the problem. I will never buy anything from this website. They are very different from other online sellers, not a good way.
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Jen Tuggle · 1 review · Experienced 2026-07-31 ·
★★★★★
One of the worst CS/order experiences…
One of the worst CS/order experiences I’ve ever had. Aside from the HUGE language barrier from them outsourcing CS calls to India, I paid for expedited processing AND shipping, and was told it would take 2-5 biz days to process + 2-5 days to deliver once shipped. What?! $50 extra for 4-10 biz day return and it wasn’t even a competitive or lower price to begin with?! After 50 min on hold between 3 diff calls to CS, I was told I’d be sent an order cancellation form via email- which was never sent. My order still hasn’t shipped, the tracking # given wasn’t valid because the label hasn’t even been created, yet they won’t allow me to cancel now. I have to wait for it to deliver and then pay for my own return shipping, when they could just cancel the order since it hasn’t even left their distribution yet. Absolute red flags on every step from this company.
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Bob Davers · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Wrong part sent and no place to show…
Wrong part sent and no place to show pictures of wrong part, Cheap until you ask questions and they want money for the wrong part
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John R · 1 review · Experienced 2026-07-27 ·
★★★★★
PARTS GEEK POSTED A PART IMAGE THAT…
PARTS GEEK POSTED A PART IMAGE THAT LOOKS NOTHING LIKE THE PART THAT I RECEIVED. THEY ALSO AUTOMATICALLY CHANGED MY REASON FOR RETURNING IT, TO A REASON THAT IS NOW REQUIRING ME TO PAY OVER INFLATED SHIPPING COST AND POTENTIALLY A "RESTOCKING FEE". I WILL NEVER ORDER ANYTHING FROM PARTS GEEK AGAIN, BUT WOULD RATHER PAY A LITTLE EXTRA.
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michael Mackay · 2 reviews · Experienced 2026-08-03 ·
★★★★★
absolutely terrible company
absolutely terrible company now they sent a broken part that u cant return because they use a 3rd party company that has no phone number and cant upload what they ask for. I used them for years but now they are garbage im going to their competitor. Don't ever use parts geek
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No · 1 review · Experienced 2026-08-03 ·
★★★★★
The photos on the website do not always…
The photos on the website do not always match the parts. Returns are a pain.
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SONNY N GRAND · 1 review · Experienced 2026-08-01 ·
★★★★★
Had a horrible experience
Had a horrible experience with this company. I found a Thule roof rack on their website. It says in big letter on top THULE ROOF RACK and shows two pictures of a car with a COMPLETE set of a Thule roof rack. The package came and it was literally just 1 metal rail. Not even the clips to attach it to the car. So I called to explain the deceptive accident on their webpage and that I don’t feel I should have to pay to ship this back, let alone pay the 20% restocking fee and I was met with zero help or understanding. Kept trying to get me off the phone. Clearly trained to wear you down and push you off so you just give up. Told me to wait days for a response that never came and after the 4th time calling a supervisor called me back and basically said too bad! Now I’ve spent upwards of 40 to 50 dollars to send this tiny rail back cause they can’t own they’ve made a mistake. I will never shop here again. Be very careful if you do
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Brandon C · 1 review · Experienced 2026-06-04 ·
★★★★★
Ordered over $500 in parts that never…
Ordered over $500 in parts that never showed up, 2 months later and i'm still waiting on a refund. Good luck with this joke of a website.
