Part Lost/Parts Geek Stalls
I ordered a truck part from Parts Geek, and unfortunately the package was lost by UPS. While I understand that shipping carriers sometimes lose packages, my frustration is with how the situation was handled after the loss was confirmed. According to UPS tracking, the shipping label was created on May 17, 2026, and UPS received the package in Atlanta on May 18, 2026. The package never moved beyond that point. UPS opened an investigation on May 27, 2026, to locate the package. On June 3, 2026, UPS updated the tracking information stating that a claim had been issued to the sender and instructed me to contact the shipper for additional information. The same day, UPS indicated that additional documentation was needed from the sender to complete the claim process. Despite UPS acknowledging the loss and issuing a claim to the sender, I continued to receive responses asking me to wait while additional investigations were conducted. On June 9, I was advised that tracer investigations typically take 7–14 business days or longer and was told I could either continue waiting or purchase another part at my own expense. More than a month after the package was lost, I was finally notified on June 22 that the case had been closed and a refund would be issued. On June 23, I received confirmation from PayPal that the refund was being processed. To be fair, Parts Geek did eventually issue a refund. However, from a customer-service standpoint, I believe the refund should have been processed much sooner after UPS determined the package was lost and issued a claim to the sender. Instead, I spent weeks following up and waiting for updates while still being without the part I needed. Shipping problems happen. What matters is how a company responds when they do. Unfortunately, this experience left me hesitant to order from Parts Geek again.