Parts Geek (www.partsgeek.com) has a 1.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
D
DAVID SAUCEDO · 2 reviews · Experienced 2026-07-03 ·
★★★★★
Bunch of crooks
So I called PartsGeek so that I can order the right parts for my suspension tie rods on my truck they sent me the parts and I can ask the correct because you know we talked on the phone right they know what they're doing. While I was wrong so I had to get parts right away and I paid three times as much as I would have going through another site but I trusted Park Geeks so I was stuck between a rock and hard race. So I called PartsGeek again to tell him what happened thinking hey they take care of me while the guy said yeah just leave on whatever you need and will give you money on the rest. While now I know that this is how they get you they're a crooked thieving company and they'll tell you the wrong things so that you can't return your products Shady Shady Shady company. Don't ever use them they'll send you the wrong stuff and then I'll trick you to keep them so you can't get your money back so not only are you paying quadruple for the parts you need but you'll also not get your money back because they'll tell you the wrong thing so that you have to keep it so shady man bunch of crooks I talk to you every management and they don't even care they that's how they keep their money that's how they keep going you see reviews like this about them all the time I promise you guys do not use them horrible company you get what you pay for you get Littlest Mountain but you don't get it back when they send you the wrong stuff and they'll send me the wrong stuff on purpose and then tell you the wrong things so you can't return it Shady company bunch of crooks I'll never use them again and I'm a right on every platform how horrible they are and how horrible they are with their customers. Hassle-free returns yeah right nothing but hassle you're the worst company I've ever dealt with when it comes to returns worse
J
Jermaine Major · 1 review · Experienced 2026-07-01 ·
★★★★★
Worst customer service EVER!!!
This company has a lot of aftermarket parts for good prices. That's a pro! The con is if u need to return a part they will make u pay for shipping. Once they receive the part their going to send u a picture of the same part but a damaged one. This place can definitely be a rip off. When u try to contact someone & explain the problem they will hang up in your face. If u trying calling back they'll send to a message saying there'll having a large call volume 😆. When ur ordering a part there's never any large call volume at all. Be very careful ordering from this company. It's like gambling!! Maybe u win,maybe u lose! I want be ordering anything from them again. The choice is yours. Also if the part get lost,damaged or stolen their not responsible for the neither. SMH!!
J
Joe Oliver · 1 review · Experienced 2026-06-21 ·
★★★★★
They sent out the wrong part
They sent out the wrong part. Even though I paid the shipping insurance, and sent them photographic proof, they refused to cross ship the correct part. Called customer service four times, each time they refused to provide a return shipping label, twice they hung up on me. It took over a week to get a shipping label from them. They then attempted to charge a restocking fee. Had to initiate a charge back on my credit card. This is not a reliable or trustworthy company. Avoid at all cost.
P
Peter Morton · 1 review · Experienced 2026-07-01 ·
★★★★★
Horrible customer service
Horrible customer service. They sent the wrong parts and refused to take accountability. They made me pay return shipping and the part mysteriously ended up damaged and refund was denied. They are a scam do not waste your money
they scammed me and i never got my money back, i had to dispute my charges through venmo. still have gotten no message or anything back from them after spending almost $300 on an ac compressor i needed for my car because im pregnant and it’s summer time. i finally saved up just enough to get horrible scammed by them. i would not trust them.
auxiliary fan advertised for completely wrong car and had to pay shipping which was half the price of the fan plus a 20% restocking fee for it being the wrong fan even though it was titled for my car and was completely different
T
Thomas Thorman · 1 review · Experienced 2026-06-03 ·
★★★★★
Ordered a A/C compressor and been a…
Ordered a A/C compressor and been a week went to tracking and it was moving slow.( i never heard of this shipping company before) it would make it to a next location and stay 5 to 7 days.
Then, it was at one location for ten days. I contacted them and just got a runaround and said there was nothing they could do. Make this short, this happen for 29 days later, they said they're finally going to give me a refund.
If you get lucky and get your part, they're good. But anything happens.You're on your own.
L
Liam Dorton · 1 review · Experienced 2026-06-28 ·
★★★★★
I am extremely rual
I am extremely rual, as in, we have 911 adresses, not usps adresses, we cannot receive mail at home because there is no one to deliver it. This policy of not sending to a PO box is loosing lots of businesses their possible customers. Not to mention their customer sevice team is extremely dismissive, like they don't think they need anyone as a customer. Parts geeks has lost over a 600 dollar sale, with me, over this policy. I will not be doing any business with them again, I pray I get my refund
R
Russell · 2 reviews · Verified · Experienced 2025-07-08 ·
★★★★★
PARTS GEEK IS NOT ONLY THE WORST ON…
PARTS GEEK IS NOT ONLY THE WORST ON LINE PARTS STORE.NEVER WILL I BUY ANY THING FROM THEM .ORDER FRONT & REAR BRAKES & BRAKES PADS FOR A 2014 CHEV. THAY SENT PARTS FOR A 2014/2016 KIA SORENTO.I CALL AUTO GEEK FOR A RETURN TICKET TO RETURN THEM HE SAID SORRY NO NONO RETURNWILL NEVER BUY AGAIN.HOPE THE RIGHT PEOPLE READ THIS RUSSELL RUFFFINO 6303350681
M
Michael Heilig · 1 review · Experienced 2026-06-30 ·
★★★★★
If I could give 0 stars I would
If I could give 0 stars I would. Tried to cancel my order hours after placing the order and was told there is no way to cancel. Soooo if you place an order and need to cancel, be prepared to pay for shipping expenses for them to ship the order even if it hasn't left their warehouse and then shipping expenses to get the items back to them. What a scam. Terrible customer service.
K
Katrina None ya · 1 review · Experienced 2026-05-22 ·
★★★★★
Disaster of a order.
I ordered a part for my car. I paid for expedited shipping and added shipping protection. Something that was supposed to be delivered in a week took over a month, and then when it got to me, it was an empty box. After week three, I contacted support because I was watching it be shipped all over the place. Finally, it was shipped to Tampa, FL, which is an hour away from me,then back to Georgia, which was a whole other state. They were basically useless. They told me because I paid for shipping protection, I could claim it, which I did, but what they don't tell you is, for one, you don't get the money you paid for expedited shipping back, and what they do give you back is credit to their store. With such issues, I wanted to go through a different company. I expressed this to them, and they said they would have management contact me as they weren't available for the day. Surprise no one ever contacted me.
They use wrong pictures, incorrect descriptions on parts. When you want to return they make you pay for shipping all over again. I will never buy anything from them again.
T
Terry Williams · 1 review · Experienced 2026-06-30 ·
★★★★★
Do not order from them they took my…
Do not order from them they took my money saying that I didn't put a RMA number on the return package an I made sure the UPS worker printed it on the return receipt so Sad 🤷
S
Sam Eckerd · 2 reviews · Experienced 2026-06-04 ·
★★★★★
I wouldn't purchase from this company
I wouldn't purchase from this company. You have to pay for shipping for returns and they charge you a %20 restocking fee. My son bought a timing chain kit for $265. He was charged $75 for a restocking fee. You're better off going to autozone,advanced auto/O'Reilly. I would not recommend.
D
Dane Chalin · 1 review · Experienced 2026-06-29 ·
★★★★★
Bad Return Policy, Unhelpful Customer Service
I experienced a mistake with USPS and was forced to order the same item twice. I resolved my issue with USPS within one hour of my purchase and called trying to cancel the order. I was told there was nothing I could do despite a tracking label not being generated yet. I was told someone would reach out to me and they did not so upon calling back, the package had been shipped and there was nothing they can do for me. The customer service team is not remotely helpful and were able to offer me nothing to compensate for the time or money wasted. They charge a 20% restocking fee that is non-negotiable. They had had my business for years and I will never be buying from this company again.
Absolutely the worst experience I’ve ever had from a parts store,
I tried to cancel my order and they told me they couldn’t cancel it the day after I ordered. They told me I had to wait until I received the part, pay for shipping to ship it back which is almost $200 (paid 160 for it), and also pay a restocking fee of $30, they also gave me a time limit to get the part back to them.
I know they do this on purpose to fck people into keeping the parts and then keeping your money.
I will NEVER use this company again and I’ll tell everyone I know to never use this waste of a parts store. I’m out over $160 with a part I can’t use.
J
James C · 1 review · Experienced 2026-06-29 ·
★★★★★
Charged re-stocking fee for deceptive compatibility misrepresentation
Just received my 2nd order from Parts Geek. 2nd time an item was advertised to fit my vehicle and it does not. They charged me a re-stocking fee again for a fitment that was mis-represented and incorrect. Attempts to call in and correct have been left unresolved by disconnected phone calls and representatives that pretend they cannot hear you on the phone.
j
john hamilton · 1 review · Experienced 2026-06-28 ·
★★★★★
Lift Gate Actuators…
I ordered a pair of Lift Gate Actuators for a 2017 Tucson. I received one of the pair. Like buying a pair of shoes and receiving the left one. Initially, I called and asked that they send the missing one. They said, No, you have to return the one and reorder the set. I have called, emailed, tried to fill out their form that doesn’t work, to get an RMA. They will not issue one. At this point I’ve paid for two actuators, have one and cannot do the repair. I’ve spent over $300 and have nothing to show for it.
S
Sarah · 4 reviews · Experienced 2026-06-28 ·
★★★★★
WATCH THE CHARGE ON YOUR CREDIT CARD!
WATCH THE CHARGE ON YOUR CREDIT CARD!! 2 weeks ago I ordered one part for totaling $79.60 & have a screenshot of what my card was supposed to be charged. the very next day my card was charged $239.10. So I called they told me that I would have to wait to receive the order and if there was any extra items, I would have to submit them back to get my refund. Weird but ok.so I called they helped me with the Refund process. I got 2! They sent an email saying that I would be charged 20% to return the items that I did not order. I said that doesn’t sound right; even though I ended up having to return the part I actually ordered I told him I should only be charged the 20% for the one item.Not both! I literally ask to send proof of what was supposed to be to be charged they decline me to do that. Made no sense I could prove I only order the 1 . They didn’t care!!! Person I spoke to says management says there’s nothing I can do and was instructed to hang up on me. Like what kind of scam are they running here. Never again. There is literally no customer service or reasonable personal standard here if they make a mistake it’s OK even if you have proof that it’s their mistake. They don’t care to see it!!! Absolutely the most disrespectful place to do business with!
L
Lou · 1 review · Experienced 2026-06-22 ·
★★★★★
Parts geek return process a nightmare
I was replacing the air conditioning compressor and related parts on my 1978 Pontiac Firebird. Although I read mixed reviews for parts geek., I decided to give it a try. Mainly because its parts were cheaper than others I could find online.
I received the parts and went to my mechanic to have them installed. One of the parts called an AC accumulator was the incorrect part. It was shorter than the original part and therefore would not fit into the clamp that holds it in place.. my saga of returning the part starts.
First off ,You cannot talk to a human being. You have to do it all online. I begin the process.
I have to provide all the information as well as my VIN number and pictures of the part to start the return process. I provide all this along with a picture of the new parts compared to the original part from the car, showing the difference in length. I then wait two business days to get a reply from them. I then send back the part which I have to pay for shipping. Meanwhile, the mechanic cannot proceed within completing the installation without the missing part. Since they don’t have the correct part, I need, I have to go to another site to order it. The amount of time taken for return process is extremely long and painful ( requires vin # and pictures) along with the delay in getting the car repaired and the shipping fee is not worth, in my opinion, the lower price I can get on the parts. I will not be using parts geek again. I would rather pay a little bit more and get better customer service.
