Parts Geek (www.partsgeek.com) has a 1.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Steve · 1 review · Experienced 2026-07-11 ·
★★★★★
I ordered a condensor that was to…
I ordered a condensor that was to include two 2" double end threaded studs for connection to a/c lines. Only one stud was included in the box and it was loose and rolling around inside. Could not find the second stud. Contacted customer service, the wanted me to ship the entire order back because they said they could not break up a set to send me the missing part. This is crap. I'll never order anything else from them and I would recommend that others do not as well. I have been unable to locate a replacement stud as it seems to be fairly unique.
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john Nelson · 1 review · Experienced 2026-07-12 ·
★★★★★
Photo id required for purchase
Placed an order.( not my first time either) And a day later received several emails. I blew them off as order tracking updates. A day later I received another, I opened it and it stated my order was on hold pending verification of who I am , thay wanted my photo ID and several other items of identification. Never ever have I had to do this for anyone including PayPal or any of my credit-cards or ebay or Amazon. I told them I will not ever provide this to any web site especially them. So they canceled my order. No reputable site would asked for a copy of your ID. Buyers beware. Needless to say they lost my shops business not a petty 1 order a year customer. Good riddance!
Sends parts with different part numbers than on the order invoice and will not take them back without you paying shipping and 20% restocking fee. A total Rip Off
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John Ashbrook · 1 review · Experienced 2026-07-11 ·
★★★★★
If i could give zero stars I would
If i could give zero stars I would. Didn't check my parts when delivered. 2 of the 3 parts were damaged and/or junk. Since I didn't report within 7 days they wont guarantee a refund. Why would I pay shipping to return it and then they have the option to refuse the refund. What a joke. Live and learn I guess.
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Sam Kreimid · 1 review · Experienced 2026-06-12 ·
★★★★★
It took about a month for my part to…
It took about a month for my part to arrive. After receiving it, I realized I was sent the wrong part. I had issues returning it because they did not want to refund me my money even though they sent the wrong part. And on top of that I had to pay $80 for the shipping fee after finally being able to return it. They still did not refund me all of my money, I had to dispute it with my bank. Terrible all around.
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Bill Kirby · 5 reviews · Experienced 2026-07-10 ·
★★★★★
Return Parts Rip-Off
My far the worst return policy in the country. To start, PartsGeeks never ask customers to verify the part number before purchasing an item on their website. I myself purchased a headlight assembly. It arrived in a huge box. When I noticed the fittings did not match, I called to set up a return. I was told that there would be a 20% restocking fee, and I was responsible for the return shipping cost as well. When speaking with a supervisor, I explained to him that there's no information on Parts-Geek website that requests customers to verify the part number before making a purchase. His reply was, "I'm sorry, that's our policy" His explanation is Bull-Shit because it doesn't stipulate that important fact. Therefore, I'll only receive back approximately 20% of the $137.00 I paid when I include the cost for restocking and shipping fees. I will never buy another Item from Parts-Geek!
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Adam Bird · 2 reviews · Experienced 2026-07-10 ·
★★★★★
I paid for expedited shipping which…
I paid for expedited shipping which guaranteed I would receive the part in 2-5 business days. Its been 5 business days and its still in their GA processing facility. It has barely moved two states in that time. I ordered parts from a competitor in NC 2 days ago and got those parts in 2 days without paying extra.
I shouldn't have to pay more just to wait longer. I don't have 2-3 weeks to wait on your broken processing system and virtually no customer service. And the parts I got from your competitor are $25 less and seem to be better quality. Terrible shipping experience and you lost this customer for life.
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David Kierstead · 2 reviews · Experienced 2026-07-10 ·
★★★★★
I order two hatch lifts for $32.95 and…
I order two hatch lifts for $32.95 and they sent me one hatch lift of a different model that also cost $32.95. When I called, the customer service agent said sorry, nothing could be done. I will have to pay to return the single hatch lift.
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Kaley · 1 review · Experienced 2026-07-04 ·
★★★★★
Parts geek is a total scam
Parts geek is a total scam. We bought an expensive part, found out it was something else wrong so we sent the part back. We didn't even use the part, just opened the box and realized once we got in the car it was something completely different. We sent the part back....which we had to pay almost $70,shipping. They won't refund, says there is oil ALL over the part, see attached picture. There is a spot of oil which could be wiped off, we had to pay $70 to send a prepaid shipping label. They give you the run around and apparently only the warehouse has the authority to give refunds, but you can't get ahold of them. Make it make sense.
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Ziad Zahran · 1 review · Experienced 2026-07-03 ·
★★★★★
Nasty company and a bunch of liars
This is a nasty company and a bunch of fraud. I ordered a part and paid for expedited shipping and a week later the part has not even shipped yet. Customer service is useless. They make up excuses knowing well that they don't have the part in stock. After many complains and many phone calls, they are asking me to wait another week and refuse to refund me. FRAUD
I prefer a starter and received brake wheel cylinders. I contacted customer support which refused to replace it and send to part that I ordered I asked to speak with a supervisor and they also refused to help in any way whatsoever!!!! I’ve ordered from them many times before but didn’t know if they ever messed up my order they would do absolutely nothing to rectify the situation!!! Would give zero stars if I could
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Richard smith · 1 review · Experienced 2026-06-06 ·
★★★★★
They are liars and thieves
They are liars and thieves. Do not order from them wrong parts double orders paid 81.00 to ship parts back have proof they were received still will not refund the money. There are plenty of honest companies on line choose anyone but this one. We are out 300.00
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Kurtis Holmes · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Do NOT use Parts Geek - Buyer BEWARE
My experience with PartsGeek was extremely disappointing and ended up costing me both time and money.
I ordered a replacement door locking mechanism from PartsGeek. The part did not work, which meant my mechanic had to remove it and source another locking mechanism elsewhere. Not only was I out the cost of the defective part, but I also had to pay additional labor charges because the job had to be done twice.
To their credit, PartsGeek issued an RMA and authorized the return. I promptly shipped the part back at my own expense and included the RMA paperwork exactly as instructed.
Unfortunately, because I failed to separately provide the tracking number through their return system, PartsGeek has refused to issue any refund whatsoever. Their position appears to be that without the tracking number, the return effectively doesn’t exist — even though they almost certainly received the part and now possess both the returned item and my money.
As a result, I am out approximately $200 between the cost of the part, return shipping, and additional mechanic labor. I also have no way to recover the returned part itself since it is now in their possession.
Defective parts happen in the automotive industry. What separates good companies from bad ones is how they treat customers when problems arise. Instead of showing any flexibility or attempting to verify receipt of the return using the RMA information they themselves issued, PartsGeek chose to hide behind a technicality and leave the customer holding the bag.
My takeaway is simple: if you order from PartsGeek, document absolutely everything, save every email, upload every tracking number immediately, and assume there will be little to no customer advocacy if something goes wrong.
I won’t be ordering from PartsGeek again.
Great customer service will get you the right parts
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Lucas Austin · 1 review · Experienced 2026-07-07 ·
★★★★★
I ordered a part for my car
I ordered a part for my car. After ordering i clicked on the order to simply review it, it was then I realized I had my old address in for a delivery address. I called and they told me to wait for a tracking number to be generated and then I need to call UPS to reject the package. I did just that and UPS tells me parts geek has placed restrictions on the package so that it cannot be held at a hub for me to pick up, cannot change the delivery address or reject the package prior to its delivery. I called again and asked parts geek to help and call UPS as thats what UPS told me had to happen. I've received zero help! Now due to a simple address mistake a stranger will receive the part and I'm out 70$!! Absolute GARBAGE CUSTOMER SERVICE! I WILL NEVER ORDER FROM THESE PEOPLE AGAIN IN MY LIFE!!!
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Mr. A · 1 review · Experienced 2026-07-07 ·
★★★★★
Rip off!!
I ordered a headlight ballast along with a 3 year warranty from partsgeek.com on May 28, 2026. I received the part on June 1, and it was burned out by July 2, 2026. I first tried to redeem the warranty I paid for, and couldn’t navigate the website. I emailed the warranty company and their response was less than helpful. I wrote the warranty company again explaining the complications I was having and their response was basically that it’s no fun to be me. Again, they offered no help. I asked if I should cut my losses and walk away in my email explaining my complications and that was how they responded.
After that, I went to partsgeek and explained that I was getting nowhere with the warranty company. I then asked if I could just send the defective part back and receive a refund. They said I could not. I will never do business with this company again and I wrote this review to deter others as well.
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Maggie · 1 review · Experienced 2026-07-07 ·
★★★★★
Returning my product
Hi
I ordered a coverlay for 2010 toyota camry dashboard cover .. when I ordered was told all was included such as a kit .. i received nothing but the part. No adhesive or directions. I called customer svc . Got NO WHERE WITH ANYONE.. but when I ordered, was told all comes in box .. so being i was treated this way I am returning unless its resolved. No one to talk to that knows ? I did research to write this email
$300 for dashboard cover.. no glue or no instructions on what to use. Was told it comes with a kit. No customer service help .. no supervisor ?
Hopefully owner will see. This company has no supervisor .. NO ONE
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Mark Stoeckel · 1 review · Experienced 2026-06-22 ·
★★★★★
They don't stand behind their return…
They don't stand behind their return policy. I ordered the wrong part. Didn't want it, turned around and ordered another brand part from them that cost over 3 times as much. They sent me an RMA for first order, when I went to return I noticed the box was all damaged. I never even looked at it before since I had already ordered another part. Told them about the box being damaged. They wanted pics, sent them pics. Then they wanted me to open the box and send pics of the parts. I had already taped up all the damage to the box to send it back so I told them I'm just gonna send it to them. In the interim they cancelled the RMA. I asked them to send me another RMA. Well apparently, their policy to report things if claiming damaged is 7 days. If you claim wrong part it's 30 days. The damage came from them shipping the box to me. I didn't want to get blamed for the damage when shipping the box back to them. So now I'm screwed with a piece of junk radiator Chinese made, i'm out $207 because their warehouse apparently made the decision that they were closing my case for return for damage. I never made a claim to return for damage, return claim was wrong part. I was just trying to cover my butt and let them know that their delivery company had pretty much trashed their package. I will never do business with this company again. And I would suggest you do the same. Spent 30 minutes in phone system waiting for cust service, twice! Got hung up on with 1 caller to go first time. Their automated system says push 1 to get a call back instead of waiting on hold....that didnt work. COULDN'T BE MORE DISGUSTED WITH THIS COMPANY!!!
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Peter · 1 review · Experienced 2026-07-08 ·
★★★★★
Terrible company and worse Customer…
Terrible company and worse Customer Service. Ordered a part for my car, $117 plus service charge and taxes, $142.00, They sent me the wrong part, told them so. Got a reply with return instructions, cost me almost $20 to send it back, about $160 total expense…just got my refund, $112.00. Called them, told me that was it, whether I liked it or not.
Awful customer service. I ordered a part that was misrepresented on their site and after 4 different people got my explanation they simply tried gaslighting me and told me there will be a restock fee because it's not their fault. I was given the runaround for days to get this answer. Additionally, they sent a relatively small part in a massive box, not the original box, but they are requiring the oversized box back which increases my return shipping costs significantly. Between the part misrepresentation, the poor customer service, and the lack of common sense or decency I would say avoid them at all costs.
