Parts Geek (www.partsgeek.com) has a 1.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I ordered a Tie Rod Assembly for a 4WD vehicle. Based on the image and description on their website, it was exactly what I needed. Parts geek sent me a completely different part for a 2WD, and it certainly wasn’t the assembly for even a 2WD, and they’re saying it’s all my fault for ordering it, and they won’t take it back! What kind of customer service is that?! Will NEVER order another part from you guys. Absolutely terrible
Terrible customer service in order for me to return the wrong part I had to provide vin#,part#, pictures and still they want me to dismantle my car to provide proof its the wrong part. I will never order from this scam of a company
If you order make sure you order correct part and make sure you check part as you only have 30 days to return . Don't trust website for correct part . 10 days over the 30 days and the Turbo I ordered is wrong and they will not HELP PUT ALL THE RIGHT INFO IN WHEN ORDERED
Easy to use, great customer service
I purchased a complete steering kit that says garenteed fit for a 1982 f150. This included the tie rod ends, upper and lower ball joints, inner and outer tie rods, sleeves. I wasnt able to install right away and now the 30 day return isnt possible. All of this kit fit except the four ball joints. I paid $113.00 for the kit and then had to pay another $191.00 for the ball joints. I cant return them now. I guess thats my burden to trust Partsgeek on a so called "exact fit" purchase.
Had to replace multiple parts on the front of my VW Passat 2.0 TDI after hitting a deer their site was incredibly easy to use making the parts very easy to find. Most importantly nearly all of the parts I bought were OEM and had hardly any markups compared to other online automotive parts stores
Terrible return policy!Review Body:The Issue: PartsGeek shipped the completely wrong part from their warehouse.The Support: I was forced to handle the entire return process online through their website.The Rip-off: They refused to cover the return shipping costs, meaning I had to pay out of pocket to return an item I never ordered.The Verdict: Avoid this company. They will make you pay for their own warehouse fulfillment errors.
crappy from the start wrong parts broken parts can't get in touch with a supervisor can't get in touch with anybody who's willing to help you get this broken stuff returned you get put on a call back list and nobody never calls you back a week later no call back only reason I gave it one star because I had to push something to get to put this out there for other people to see on a scale of 1 to 10 it's about a minus 20 Sam
I ordered motor mounts, I provided the VIN to the car to ensure I got the correct ones. They sent the wrong parts. They want me to pay shipping back and a restocking fee. This is not my mistake, these are heavy parts, it will cost nearly the price of the parts before the restocking fee. it is impossible to get any resolution. New parts straight to the trash.
Do not trust this company. Buyer beware. Here it is straight. Their warranty is buried somewhere deep inside their website. I still can’t find the link for it. So here’s where it gets crazy. On the checkout page your given an option to buy an extended warranty. What it doesn’t tell you ANYWHERE on the checkout page or anyware on the product pages is that there’s already a 1 year warranty. There’s no link on the check out page to there one year warranty policy. Why not? I got the answer. So that people will unknowingly purchase the extended warranty. It’s nothing but a setup
I have ordered parts from them several times, but will not be giving them business in the future. My first orders arrived in a timely manner, and were in good order. However, my most recent order has soured me on dealing with them. After paying for expedited shipping for two small items, which are keeping me from reassembling my vehicle, one arrived late, and the other still has not been shipped. Their so called customer service is a joke. I don't want to play a multiple choice game with an online form, I want to be able to tell someone exactly what the issue is, and get a response. I don't like paying for something that I did not receive, either. From what I can see from other reviewers, this is a common problem. I will buy the needed part locally, and eat the cost, rather than put myself through the agony of dealing with Parts Geek's so called customer service system.
Do not buy from this store. Purchased door panels and handles. The two did not match and the panels came damaged. Even for damaged parts, they make you pay to ship it back and a 20% restocking fee. DO NOT BUY
They don't stand behind the parts they sell. They make returning the part extremely difficult (ask for several different and mandatory photos, want the VIN off your vehicle, and you have to provide a tracking number TO THEM, not the other way around) and want you to pay the return shipping, even though their part was defective. Car parts are heavy, and to return the defective part would cost as much as the part itself! Even if they decided to give me a refund, it would barely cover the return shipping! I'll never shop from them again!
We order multiple parts. 1 box showed up empty. Their customer service sent us in circles with "extend" and the shipping company. With no resolution. And no refund. 2nd order The return process is Terrible they want you to pay for all the shipping back to them. After that we will get the refund. So it'll be a few weeks process.
They sent me the wrong item. Immediately, I initiated a return and sent the item back to them. They denied the refund because the item was -as they said- “not in the original condition” They told me that since I don’t have any pictures, they cannot process the refund. This is after they sent me the wrong item, which they acknowledged, and I sent it back the next day. Terrible company in my opinion, avoid at all costs.
right part and came on time, good price
Collecting money is this company’s only concern
Customer service is terrible!!!! And thats the nice way to put it. Wanted to know why my order was canceled First call i get put on to a dead line after the lady said "one second let's find out" second call I actually get answer as to why and then try to find a solution to keep it from happening again I get hung up on. Won't do buisness with them again and I hope I get my parts. Edit canceled my second order wont stand for terrible service.
I received a defective MAF sensor out the box. I installed it the car would not start, I reinstalled the old one and the car fired right up. I tried to return the part with the explanation of the issue. I've had to escalate, call, send 2 emails, attach a picture and I still can't do a simple return!! Then they asked me for a mechanics note to prove the part is defective!! I've had to call at least 10 time 5 of those times I was hung up on right when my time in queue was up! Customer service is purposely trying to frustrate you so you will give up and they don't have to return your money. Do not buy anything from this place, good luck getting a good part and whoa if you need to return it! Run!
202 reviews matching