Parts Geek (www.partsgeek.com) has a 1.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Terrible experience. The first time I ordered a compressor, it turned out to be the wrong one. The one they sent looked like it had been used and it was very oily. They let me refund it and were trying to defend themselves with the fact that it was oily yet that's exactly how I received it. They made me have to put up a fight but eventually refunded me and directed me to parts that would actually fit. I ordered the correct part as recommended. My mechanic could not get around to installing the part until recent and it turns out that it was the wrong part yet again. . I called them and let them know that they made yet another mistake and hid behind they're return policy. I am now stuck with a compressor that I cant use and will have to buy another one. I hope this review can save others from the headache that I had to go through.
Prices were great, but the customer service/policies are not so good. I consulted with them directly to order a part, but they still sent the wrong model. I was given a refund for the basic cost, but not any of the other charges (including an ironic “service” charge). Avoid this company. The slight discount is not worth the extra time, inconvenience, and lost money from their mistakes.
ordered a part from Parts Geek on July 1 and never received it. Tracking showed the carrier was still awaiting the item, and after opening an investigation on July 10 and having it escalated on July 14, I was told a refund would be issued within 72 hours.
That refund still has not been processed. I have followed up multiple times and keep getting the same generic response that the investigation is still in progress and that they need to wait for the carrier’s findings before taking action.
At this point, the delay is unacceptable. Parts Geek should refund the customer immediately and continue its carrier investigation separately. I would not trust them again for time-sensitive orders.
Ordered several items which included a set of rear brake calibers and was sent the wrong ones and upon trying to return them i had to pay return shipping for an item they fluffed up and upon then getting the items they rejected a refund saying the there were missing parts and one of the boxes had never even been opened by me as when the first box got opened we saw they were the wrong parts and as i told the worst customer rep in the world that I sent u back exactly what u sent me but they still want to argue about missing parts when again one of the boxes was never opened and they said that one had missing parts also and I told the rep that if thats the case send me the parts back and I will sell them to someone that can use them and she said u have 24 hours to send a prepaid return label to use or the items will be scrapped at which point I told her no u won't u wil just sell them to some other fool and proceeded to tell her I would be filing a complaint with my states attorney general about there business practices and then I get an email from some other customer rep there that they would be sending the parts back to me, in all the 2 male customer reps were very nice but really did nothing to help but the woman I delt with should be fired as she has no human skills what so ever and almost seemed threatening, in all this business should be shutdown and I will never get anything from them again and also will spread the word to others not to deal with them , I will pay double or triple the price for something before ever getting anything from them again , oh and also I paid for expedited shipping and it took 8 days to get my parts and they were delivered at 6 minutes to midnight ,what legit company ships like that ¡!!!!!!!!
I have ordered a few parts from here and they came pretty quick. So I thought I would order another part. It got shipped the July 9 and it’s now the 23rd. I paid for the insurance so I called them and they want to jack me around and tell me to get back on some site and get a virtual gift card or something. Screw your virtual shit and my part to me !!!! Sounds like they need sued because your stealing power people’s money.
They charge a RESTOCK Fee even when the website have very minimum detail on the product. I ordered a DEPO brand taillight and it did not come with the wiring or bulb needed. Website have NO descition at all. So I ordered another brand TYC which the website have a descent description as to what's included. When I tried to return the DEPO brand, they wanted to charge me 20% restock fee for something that they have no description on the site for. That is totally unfair.
Horrible customer service. UPS lost my package. I reached out to partgeek and was told I needed to fill out a form with an outside company called “extend” and they would issue me a gift card to which I could then use to purchase my item again….this company extend is super sketchy, and it’s impossible to actually talk to someone. Parks geek could have simply reissued my item since the carrier has already accepted blame but instead tried forcing me to use their weird system. I never got my item and I ended up having to do a charge back. Don’t use this company.
Ordered a part and the part was defective. I didn't realize it until I was attaching it to the car. They said the part had been "installed" and I could not return it. Tried to escalate and got run through the same script with 3 different reps, all of who say there were the "supervisor" of the previous rep.
They suck!! After me being VERY specific in what i needed they still gave me the wrong part
THEN the return is a NIGHTMARE! you have to pass muster w why your returning it. Send numerous pics. Show original packaging. THEN that goes to the warehouse for approval. Im 9 days in and still haven't got my return labels. Ridiculous. It could of been there by now i had to flag my credit card cause I felt they were trying to delay it long enough that id have no recourse DONT BUY HERE!! ILL NEVER BUY FEOM THEM AGAIN EVERRRRR!!
the part does not fit my car and when you do a return they want you to pay for the shipping to come back to them and when you call customer service they do not speck good English you ask to speck to higher up to be told they will call you back.
If i order a part and its wrong i should not have to pay to return it.
WORST EXPERIENCE EVER! Spent more time emailing about defective parts than actual work. A month later parts are coming at my expense. They should be investigated and shutdown. Here’s the tip. . Find your part, go to the manufacturer website (it’s cheaper and better service by far) buy from them directly and save yourself from stress.
Sorry i did not make a complaint about premium components Ltd I made the complaint about premium parts EU sorry for the inconvenience
I have tried without any success to return the wrong part you have sent me after numerous emails you keep telling me that there is a returns label in my eBay account but its not there but nobody seems to be able to correct this this is very stressful and is not good business practice
sent wrong part, not the part I ordered. had to pay return shipping and once received changed the return status to ordered wrong part and charged a restocking fee even though on the RMA form I submitted pictures showing a different part number than what was ordered and the difference
They are no good. Sell parts for cars that are not good and not tough enough to be mounted on a car. Call to return item and they do not care. Tell you that you have to pay to return the item plus charge you a stocking fee. They do not care for their customers and instead rather take people’s money. A representative told me that they do not test the parts before selling them, when asked if the parts get tested. Bad customer service and bad company.
This people are crooks nothing but crooks criminals! I order a part got lost the carrier never delivered Yunexpress sounds like a Chinese Co , any way they gave me a virtual card to spend money on their website only problem is you have spent exactly what the credit is no more no less! Impossible no way you can find an item with the exact amount, I ask to make a new purchase and pay the difference with my credit card they said NO ! They REFUSE TO HELP THIS COMPANY IS A CROOK IT ONE . Trying to get my money through PayPal. Another challenge.
They suck, don't buy from this place.
Customer service are lazy people that don't have a clue.. their motto is sorry there's nothing we can do. I will never buy from them again and also possibly small claims court.
Bought f150 ac compressor kit
Trusted mechanic installed. Lasted 2 weeks. Freon Dye was leaking on the compressor casings
Return worked, but I paid for shipping and $1100 additional repair to replace defective components
I got a part through Walmart and when i tried to ask a question on the mismanufaqctured part, the reply was essentially "it is what it is".
This company SUCKS!!!!!
