Parts Geek (www.partsgeek.com) has a 1.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
This is the second time I've had major issues with this company. They list incorrect and insufficient parts matching information then give you the run around with returns. They are refusing to return parts that didn't fit my car.
Stay away from this company. I made an order based on the email quote from a representative and through a chat with a representative. They quoted me the wrong part. It didn't fit. So I started a return and got the RMA but no return label or bar code for free shipping. So I sent evidence in emails 3 times proving it was their fault. but they kept denying and closing the case saying since it was due to an incorrect part, they would not pay for the return. I called and asked for a supervisor. A man named Chuck called and left me a voicemail. I called him back and he keeps saying it was my fault and if I had ordered off the quote, the reps name would appear on the order and in my case, it didn't. Therefore, it's my fault. I asked to speak to the next level and he said he would give my number to the next level supervisor. I told him I wanted to speak to the CEO, Jon Sinclair. But he said he doesn't take calls. I told him now I see why Parts Geek has a review average of 2.8. I don't know how much the cost is to ship to Pa., but even if it's $1.00, I'm going as far as I can. One more thing. I did purchase the correct part from them that was $300.00 more. You think that would mean something to them? Never again!!! The 5 star reviews have to all be FAKE!!
First and last time ordering from PG. Ordered a carburetor rebuild kit for a 53 Mercury Custom. These are not the correct gaskets. Gave them a call and was disconnected, twice. Submitted a return request online and was asked to provide a FedEx tracking number for the return. Your mistake, not mine. As such, you provide me with a label. Guess I am eating $47. Never again.
I ordered an air flow sensor. Installed it and my car did not recognize the sensor. They did nothing for me. Could not return the part, replace it with the correct one and of course no refund. Out $75. I will never purchase from partsgeek again. It did not work in the vehicle description I entered. AVOID THEM
When you have a problem they give you the run around to return a part . It been 2 week and still no return
Had trouble getting order placed due to different address on my credit card, so they said it was on hold until I provided documentation. I ordered from someplace else and told them to just cancel the order, then they said it was being sent. I told them immediately to stop it and they said it was too late. $697 paid for item, shipping, and insurance. I sent back the unopened package and they credited me $524. Huge restocking fee and no reimbursements. I feel like they have a side business of ripping people off on returns.
Sent it to the billing adress instead of shipping adress. Called theyre support line. For existing customers #2 hangs up without supoort. Only #1 for new customers is available and is an $3 an hr Indian. I didn't receive any help. My package is 1 month due. The vehicle is unrepaired
It took 7 days to get my parts; they came two different ways forms of mail. When I called to find out what had happened, they told me it because they don't ship over the weekend (non-business days) so they say. I was never told about the weekend were free days and nothing gets shipped. Poor information given out from there so-called specialist. If you need your parts fast this is not the supplier for fast delivery!! There was no concern when asked and I wasn't looking for a handout, but nothing was offered either for my inconvenience for 7 days late.
I had a very disappointing experience with this parts store. I purchased a starter for my car on June 9, and was told it shipped on July 11. It has now been weeks, and I still have no tracking number or proof that the item was ever actually shipped. When I called customer service, they said there was an “investigation” with the carrier and claimed the package is still in transit — yet they cannot provide any tracking information. To make matters worse, they refused to refund my money. This issue should not be between me and the carrier they chose to use. Instead of taking responsibility, they told me to buy another starter at my own expense while I wait for them to resolve the problem, and only then would I possibly get a refund. That is unacceptable customer service. After reading other reviews, it seems I’m not the only one dealing with this kind of issue. I would strongly advise others to think twice before buying from this company. Be careful with your money.
READ THE RETURN POLICY CAREFULLY! I had to pay for shipping PLUS a $100 restocking fee!! Will never purchase from them again!
Order the wrong part and tried to cancel within 24 hours, their system wouldn't allow me to process the cancellation even though it hadn't shipped. Once it was received I had to pay to ship it back and pay a 20% restocking fee. Terrible Customer Service and cancellation policy. Will never buy another part from this company.
Rude and very unprofessional company. I purchased a part for an emergency repair for my truck that was leaking coolant and overheating. They cancelled the order a day later with a reason. When I called they told me to have someone else order as they will not accept an order with my name. The reason: I filed a dispute a YEAR before, for a defective part that they will not return. Super rude, will never recommend them.
The require parts I need came in the clutch and fit great.
Be aware of this company. Once you ordered you got only ONE HOUR! to make changes or cancellation. They sent my order to my previous address by mistake. Other person received but denies any delivery in my name. Tried contacting but only an automated system attendant. Never again. Bad company.
Purchased an alternator from parts geek. What a poor experience. Upon receiving the item, I noticed that it had been either dropped in shipping however, it was broken… call parts geek I was told they would send me a link for a label and I could return it. I received an email that said they needed a tracking number to complete the return. this is where the fun begins purchased a return label and sent them the item as requested. after they got the tracking number, they informed me they could not reimburse before the label as originally stated so the long and short of it is, I’ve had to pay to do business with parts geek, and never did get the part that I requested all I can say, is beware….
IF YOU ORDER A MIRROR THEY WILL SEND YOU A DOOR,, ORDER A DOOR THEY SEND YOU A WINDSHIELD WIPERS, AND ECT BUT WHEN THEY SCREW UP THEY TAXES YOU , AND TAKE WELL OVER YOUR MONEY YOU SPENT WHEN YOU RETURN , THEY'RE MISTAKES. IF YOU ARE BLACK AMERICAN THEY PLAY YOU , LIKE YOU STUPID. . NEVER ORDER ANYTHING AGAIN. I GIVE YOU A NOT A ZERO, YOU GET NOTHING. THAT ONE STAR I GAVE YOU. THAT FOR YOUR PETTY ASS.
they sent the wrong part . I have to jump through hoops to get a refund , I had to pay shipping back to them , send a ton of pic because they sent the wrong part , I also being CHARGED a restock fee on the WRONG part THEY sent .. STAY WAY from them !!! never again will i order from them they well suck
They sent the wrong part even after talking to a so-called specialist and it seems they look for ways to put the blame on the customer when the part needs to be shipped back to them. I've been waiting 4 days for them to send me a label. This is not a pleasant experience and will defiantly think twice before using parts geek.
One of these days I will learn to read reviews before I push "order", alas. Just another story of a missing, primary part of an order that was supppsed to be a set!?! How does a set have a part go missing. Customer service was no help as the only option was to return it to them, then reorder?? As if. They got me this time, definitely won't be a next time.
If you choose to purchase from Parts Geek, proceed with caution. I ordered a part that I ultimately no longer needed. When it arrived, I did not open the box or use the item. I submitted a return request, paid for a return shipping label, and sent it back. However, after receiving the return, the company informed me that they would not issue a refund because their inspection allegedly showed that the part had been used or installed. I contacted customer service and opened a support ticket to dispute the finding, but I was unable to get the issue resolved. I am now trying to have the item returned to me because it is unfair for the company to keep both the product and my money, especially when they claim the part is no longer resalable. If their assessment is correct, it raises serious concerns about whether the part was actually new when it was shipped to me, since I never opened the box. Based on my experience, I cannot recommend purchasing from this company. Buyers should be aware of the potential difficulties with the return and refund process.
202 reviews matching