Drift (drift.co) has a 1.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Product appears to work for a few weeks before dissipation. The most important thing when purchasing is that that sign you up automatically for subscription, I ticked one off payment. I noticed only when checking bank statements. It took more time than it should have to navigate cancellation of a product i only want to try. The customer service hasn't been the best either.
Terrible customer service. Unclear that it is a subscription and extremely difficult to cancel going around in circles with ai agents
Absolutely criminal enterprise. I ordered a starter kit with 2 scents and nowhere in my order does it say this is a subscription, and now I was just billed again for a refresh of 2 scents I absolutely hate. Scents are highly synthetic. You also cannot return orders even if products are unopened and good luck cancelling your subscription, which takes 20 clicks and uses dark patterns to stop you from doing so. DO NOT BUY from them!
Scam, never signed up for subscription, customer service refunded and said all future subscription have been cancelled, But it KEEPs GOING, KEEPS CHARGING Me, I'm furious. Never have I seen a company so shameless.
The company or whomever they chose to sell for them signed me up for a subscription I knew nothing about until I see my statement w a $19.95 charge. Livid. I didn't know anything about a subscription, I bought a product. Not a very good product. Only lasted about 2 weeks. WATCH OUT FOR THIS COMPANY
Shocking customer service from this company. Tried the air freshners for a couple of months but then decided to cancel the subscription HOWEVER even after 2 complaint emails they continue to take payment and send them. We've tried to cancel again via the website but there's no active subscription to edit!!! Tried to cancel it via PayPal but again had another delivery and payment taken today. DO NOT SIGN UP FOR THIS BECAUSE YOU CANT CANCEL!!!
My first experience with Drift has been nothing but disappointing. I placed an order on August 2 after seeing what I believed was a legitimate promotion on social media ($6 each). I completed the checkout process in good faith, received confirmation, and expected my order to be fulfilled. Instead, several days later, I received an email stating that my order had been canceled because of a "technical error" that caused the price to display as $0.00. While I understand that mistakes can happen, customers should not have to bear the consequences of a company's website errors after successfully placing an order. Rather than honoring the order or offering a comparable resolution, Drift simply canceled it and offered a lesser discount. What made this experience even more frustrating is that Drift canceled my order but left my subscription active (I had to go in manually and cancel it). Canceling the order while keeping the subscription intact makes no sense and creates unnecessary concern that I could be charged in the future despite never receiving my initial order. Customers shouldn't have to double-check that a company has fully canceled everything after the company admits the mistake was on its end. This entire experience has left me questioning Drift's checkout process, promotions, and customer service. First impressions matter, and my first impression was disappointment, frustration, and a lack of accountability. I expected much better from a company that markets itself so heavily online. Buyer beware: if something goes wrong with your order, don't assume the subscription tied to it will be canceled as well. Check your account carefully.
Such great products, customer service super fast and soooo goood totally recomend drift to everyone. Sunny Y was very kind and very fast at replying! Thank you drift so much!
I have contacted customer service THREE times to formally request the cancellation a subscription I never intended to sign up for. Yet they continually charge my account. To make matters worse, I am being billed for product I have never received!!!! I have yet to receive a response from your Customer Service department Please cancel my account immediately and refund the last three charges to my credit card!!!!!!!!
Customer service is extremely bad. Its been a month and no one has responded to me at all.
This is a scam. I placed an order, but it never arrived. Instead, I was charged twice for recurring subscription orders, and neither of those has arrived either. I contacted their customer service multiple times to request a refund, but I never received a response. Based on my experience, I would strongly advise others to avoid this company.
I’ve tried to cancel my subscription and I was assured it was done after having tons of trouble doing it. Now I get an email saying my next order is on its way. For the second time I’ve given them my info and am hoping to be done with this company. So if you get a subscription, you better make sure you live the stuff because it’s next to impossible to cancel.
Secret, automatic subscriptions - this company is a scam. Sent multiple emails after I received an order I never requested and was never told the company had automatically enrolled me in a monthly subscription. Stay away.
After seeing the adds on social media I fell and purchased two scents and visor clips for my new car. On my second subscription I noticed ‘rippling’ on both visors on my car, clearly there had been some kind of chemical reaction to the material of the visors. I contacted Drift and after a few days I was asked several patronising questions regarding we’re the scent blocks saturated in oil did I remove any surplus etc. After several months of emails and DM’s, Drift finally admitted liability for the damage photographic proof was sent. Quote from dealer for £315 sent and then nothing for months no response to DM’s. It seemed the only way Drift will deal with you is by leaving a negative content post on various social media platforms. I had at five ‘customer service’ personnel contact me regarding this matter communication in this department is non existent. I’m still waiting for my refund, from late 2025, tbh I don’t think I ever will, very disappointed I will never purchase any Drift product again.
SCAM COMPANY! SCAM REFUND POLICY! Order: #DR112825086 Order date: 7/16/2026 Delievery fate: 7/21/2026 Refund requst date: 7/30/2026 This product dripped oil from the stone onto my floorboard. Drift refuses to issue a refund for the defective product per their Refund Policy while the product is clearly still within the 14-day refund window.
It smelled great for a couple weeks and then not much.
Absolutely gorgeous car fragrance. Super stylish & I love the monthly subscription of a different scent.
Great scent, but they don’t last long. Both of my last two scent stones were almost dry and lacked little, if any scent. I don’t mind paying a premium price for quality stuff, but it appears drift has lost their way in the QC department.
Their customer service needs an upgrade. Missing scent on first order. Tried for 3 weeks to contact but no response. the style and fragrance was great but customer service is horrible. Cancelling subscription.
I received an email stating that my order was on its way. When I placed my first initial order, I did not realize I was signing up for a subscription. Upon receiving the e-mail I promptly canceled the subscription without issue and immediately contacted customer service to ask whether the order could be canceled before it shipped or if I would need to return it after delivery. As soon as the order arrived, I requested a refund. I was told, "Unfortunately, we do not offer returns outside of the US at this time." Since I live close to the border, I explained that I could ship the return from within the US. I was then told" Unfortunately, we are unable to provide a shipping label for returns at this time. However, I can offer you a refund of 50% off your last order as a resolution" I accepted the 50% refund, and received a confirmation e-mail. I asked why I was not eligible for a full refund and received no response to that question. Following another e-mail, I copied and highlighted the company's refund policy, which clearly showed that my request fell within the eligible time frame. Only then did I receive a reply that my entire order will be refunded. I am glad the issue was eventually resolved, but no customer should have to navigate such a difficult process or exchange so many back-and-forth emails to receive a refund that complies with the company's own policy. I will not order from this company again.
103 reviews matching