Drift (drift.co) has a 1.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I bought a Drift air freshener, and the following month my card was charged for two more without my consent. It turns out purchasing from their site automatically enrolls you into an aggressive auto-ship subscription that is very difficult to track and cancel. Watch your bank statements closely. Unethical business practices!
The worst customer service I’ve ever dealt with! First, I was somehow set up in a subscription when I chose one time purchase. Then, I receive three orders within a month, when it was supposed to be once monthly. I have another one about to ship! I do not want any of these! The only way to contact them is through email, and that goes unanswered. One person answered and said they couldn’t find my subscription and never wrote back! They are taking my money without my permission. I started leaving reviews on Facebook, someone contacted me through messenger. Anastasia said she canceled my subscription but said I would still be charged for all the orders I’ve received against my will!!!!! This is the absolute worst customer service and the biggest scam!!!!
Please do not order from Drift Goods. I inadvertently was set up for a subscription after I purchased a BOGO $13 deal then received another Drift order for $20 about 2 weeks later. That’s how they make their money. And the worst part is the scent was overpowering and only lasted about 2 weeks in my car. This is such a ripoff! Please do not order from this company. They need to be shut down.
I ordered the stone and the initial scent straight out of the package was good but it didn't last long. I drove all weekend with my windows down and the stone dried out in those 2 days. So I decided to order another one to see how long it would last without the wind. The scent was faint after 9 days. I will NOT be ordering again.
The scent was really strong for about 3 days....it faded fast and after about 8 to 10 days....I couldn't smell it at all. I was very disappointed with how long it lasted.
Bought 2 of these and after 8 days they’re both done. For the price I’d expect at least the full 30 days so to say I’m disappointed is an understatement and I won’t be using again.
I ordered 2 wooden versions. I did not sign up for a sub subscription nor agreed to a subscription. Next thing I know money is withdrawn from my account and they sent me two more that I did not ask for. I quickly went to the website and figured out how to cancel the subscription. I’ve never signed up for. Seems like when you order they automatically keep your payment information and subscribe you without permission. Meanwhile, though the sense smelled absolutely amazing after two days I could no longer smell it unless I put it to my nose. Extremely overrated definitely not worth it. Doesn’t last at all and they’re very sneaky with their subscriptions. There’s no way to contact Customer Service on their website. Definitely will never order again.
Scent will only last last 2 weeks enable, they will set you up for autopay.Without your consent.
i’ve been seeing these everywhere and wanted to give them a try. i was so excited, the fragrances sounded amazing and would look so cute in my car. the order took FOREVER to arrive, i went to my order to see the status and realized, unbeknownst to me, i was automatically signed up for a subscription. luckily i was able to cancel it. FINALLY my order arrived and the scent lasted like two days.
I bought the Drift car freshener in wood, thank God because most people are complaining that when their stone one arrives its broken. Any how, I bought 3 of the drift fresheners, and a bunch of scents. I opened it, put it in the car, the smell was so nice, but honestly, it didnt even last a week. I was very disappointed, and NOT impressed. Second off, I put it on my visor, and again thank God I read others reviews. They had said that the clamp ruined their visors, so I ran to the car, and sure enough it started doing the exact same thing to my visor. I took it right off. Now it remains clipped to my plastic car mats. DO NOT clip it to your visor, DO NOT put it on any fabric in your car as the oils may leak of and stain your fabric. These are all things that I've read from others or experienced myself. Thank you for taking the time to read my review.
Bought two first open smell to stong two weeks later you cant even smell maybe weather was to hot and it has dried up quickly not sure i dont think i would buy again Update even i thought i paid through paypal and did not open an account monthly subscription was there lucky i did cancel it before be aware!
Terrible company, I bought one car air freshener and most definitely did not subscribe yet they started sending me another one every month and taking money from my account t. I have been on their website to cancel subscription but they keep trying to take money and have had to block payments and now trying g to take money every day. Not a nice experience!
Ordered off social media. Never signed or clicked anything agreeing to a membership. Never created an account on their website. Asked for the membership to be cancelled and was ignored. Asked them not to ship additional product and not be charged and was ignored. I am contacting my state AG and asked my bank to do a chargeback. Regret ordering from them.
Keeps your smelling clean. Love the different scents that you choose
Well, one is dried out amd has no smell... and its a subscription they dont really tell you about for deals clearly. Luckily I cancled the sub after ordering and that was easy. Oh and the dry block is used for other oils and it works great, but I could have done this for less.
I ordered some home scents, but didn’t realize it was a subscription, but liked them so I kept it the following month. Unfortunately, the following month my order was delivered incomplete . I was charged the full amount. Attempted to resolve, but there is NO customer service or phone number or email, just an AI bot. I cancelled the subscription.
Practically a Scam! I ordered the product at a good price. I didn't love the scent. I saw that they signed me up for a subscription (I never agreed to it). I unsubscribed; they still charged me. And I unsubscribed again, like the first time, no confirmation. I will be reaching out to my credit card company. BUY AT YOUR OWN RISK
The website keeps telling me I do not have an account so I can cancel. I’ve tried to locate customer service and nothing comes up. No way to call, chat or email.
I was happy with their product right up until around the two week mark when the fluid leaked from the stone got on my headliner and left a large terrible stain on a brand new car not even 4 months old. In contacting Drift they appeared to be honorable as they told me they wanted to do right by me. They told me to get an estimate for repair from the dealer which I did. I sent them the estimate which they didn't like and offered to pay me roughly one seventh the cost of repair. They called it a good will gesture. To me this is not acceptable as the damage has significantly affected the resale value of the vehicle if not fixed. I would like others to be aware of the potential for damage and more importantly know that the company will not make you whole if this happens.
103 reviews matching