Drift

Cabana yet more bloody Cabana

No matter what I do, change the order, contact customer services, they keep sending me the same scent, despite selecting scent of the month, which is supposed to change as the name would suggest, every month!

Poor Customer Serivice

I forgot I had subscribed to these guys and was notified that my subscription renew (no email saying it was coming up, just the order was received email). I didn't want my next order so I went to try and cancel it before the item shipped as it hadn't shipped yet. Their customer service is awful. You talk to an AI chat and it couldn't modify my order or anything. It kept giving me an email to contact. I ended up emailing them asking to cancel my order before it shipped but they didn't respond for 2 days which during that period of time my order was shipped and Drift couldn't cancel it. Overall was a horrible customer service experience and would have been avoided if 1 they notified you before your next subscription order and 2 they have an AI chat that is actually useful and can answer questions. Also I ordered the John Wick fragrance and it is just the standard black ice scent from those hanging tree car air freshners that you can buy.

The company is responsive

The company is responsive. I appreciate that very much. However, recieved wrong order. They quickly resent correct order. When opening wood block, one smelled horrible. I have bought several of these through Amazon with the scent I prefer and no problem. I thought I would try it on subscription through the company itself. I have to throw away one block, I will check the rest. I am disappointed. It came through SCENTBIRD, not Drift. Confused by that. Again they were responsive, but orders were less than what was expected and became a hassle.

I cancelled my subscription 3 months…

I cancelled my subscription 3 months ago and they still keep taking money from my account. Have attempted to contact them multiple times with no response from them. Having to now contact my bank to get this sorted. Avoid using the company at all costs.

No stars

No stars, this is not essential oil, this is really really strong mens cologne. I have the product unopened in a sealed box and plastic bag, and can smell the fragrance when I walk by. The company does not do returns but made an ‘exception’ for me, but I would have to pay return shipping! Most companies would refund your first purchase snd tell you to discard the product. Not them- so 0 stars again for customer service. Don’t but this crap unless you like really overpowering fragrances.

Terrible customer service

Terrible customer service. I was able to cancel my subscription which happened WITHOUT MY KNOWLEDGE - because of an instant allergic reaction. They responded and confirmed I had done the work to cancel the subscription but they wouldn’t cancel the order before it was shipped. They went dark. They’re a typical Instagram fake. Their products stink and if you have animals like I do it will harm them because of the nauseating overpowering smells. Do t waste your money or get fooled by these fraudsters.

Difficult Customer Service

I tried the Drift Car Air Freshener. I used to like the product. I have asked several times that I wanted to unsubscribe and stop payments on my account but as of July 2026 you guys are still charging my credit card. I want a full refund immediately. Don't trust these guys. After the 2nd product was shipped to my house new shipments were being sent back to back. If I were you I would not purchase this product. They make it very difficult to deal with, JH- Richmond VA

Great small but bad business practice

I’ve used drift multiple times and like the scents and long lasting smell but HATE their business practices. Never wanted a subscription but you will automatically get put in to one on your first purchase so get ready for an unannounced renewal. If you didn’t like that scent you first got now you get it again. Also they state they will let you know 3 days before your renewal, that won’t happen either. You’d think if they were doing well they wouldn’t have to trap people with another purchase. This is where they lost me. I’d rather go with a company with a worse smell that isn’t going to try and wring me for another $13. I really expect better from such a big company

Shifty subscription tactics!

Shifty subscription tactics! Crazy hard to unsubscribe

UNSCRUPLIOS DIGITAL SNIDE PRACTICES WITH A POOR PRODUCT USING SOCIAL MEDIA TO TAKE YOUR MONEY.

Drift car air freshener. Appalling product, i threw it away, it genuinely knocked me a bit sick..... and then i found looked at the reviews! I'm not the only unhappy customer. The product itself it just a little magnet stapled into some wood, its not a premium as i thought. THEN THE WORST THING.... A SECRET SUBSCRIPTION SIGN UP. To automatically take more money from me. Now I have to spend my morning trying to get out of a SUBSCRIPTION I was never aware I was going into. UNSCRUPLIOS DIGITAL SNIDE PRACTICES WITH A POOR PRODUCT USING SOCIAL MEDIA TO TAKE YOUR MONEY. Bad news all round. For reference a Magic Tree in BnM costs £1... I could of bought 20 and had enough supply for the next two years.... Instead ive been duped..... BAD COMPANY, BAD REPUTATION, AWFUL PRACTICES.

It takes too long to arrive

It takes too long to arrive. I feel like it should not take about four weeks to get your order. This is the normal length of time as I have placed numerous orders. But waiting about a month to get your order is ridiculous. Especially when you order the monthly scent. So, it's one month behind. Depending on the scent, for me, it's an issue. I most likely will not buy from drift again because of the gap in time of ordering and receiving the order.

1st shipment strong lasting scents

The first shipment the scents seem to last longer. Maybe it’s the scents they sent that aren’t as strong. But this is my second month w them so I’m going to try the next shipment and see if they last or are as strong. Cabana is by far my favorite

Scam company that deceptively auto…

Scam company that deceptively auto enrolls you in a subscription and then makes it nearly impossible to opt out. This is one of the scam business models that do this nonsense. It makes me furious and is so short-sighted because i will never touch any product of theirs again. Very dishonest.

I kind of liked the product but then…

I kind of liked the product but then one month later see that another one is being shipped to me. Somehow I signed up for a subscription. Not cool! Beware of this!

Great scents and beautiful design.

Second time now still no resolution ive…

Second time now still no resolution ive emailed ive done loads even changed my bank card and payme to still being taken .........how is this possible So ive co.plaind on here before and was told this will be resolved and still got a delivery today ive had enough and going to take this further. Terrible subscription even worse to try to make a cancellation. 😲 shocking.

The scent on the stones lasts so much…

The scent on the stones lasts so much longer than the wood! Highly recommend the stones! Grove is my fav…but my husband loves John Wick!

It looks good but the scent is so mild…

It looks good but the scent is so mild you can’t smell anything. The cost for refill are to expensive. Not worth the money. Sharon

Great products

Great products! My car never smelled better! Thanks!

Extremely poor customer service

Extremely poor customer service. Their system somehow charged me for four subscriptions. The very first month I thought it was my issue and went ahead and canceled two of the subscriptions. Then it happened again. I contacted customer service and they refuse to give me a refund. They would like me to pay to ship the item back in order to get a refund. This is not my mistake. First they completely ignored my request and now no one is answering. I enjoyed drift but there's many companies out there and I'll find another company that can fulfill my subscription needs!