Drift

I did not sign up to a subscription

I did not sign up to a subscription, if I did it really wasn't that clear. Product was way to over powering to start with and then faded really quickly, waste of time and effort wish I'd checked out the reviews

I want a refund and how can I speak a…

I want a refund and how can I speak a real person

Product is terrible/ terrible customer service

Product is terrible. Scent is very strong but only last a few days. Terrible customer service. Took money out my account without me knowing. Subscribed me to a monthly debit without my knowledge. Was a nightmare to cancel and wouldn’t return my money. Never received the product

They signed me up for an unauthorized…

They signed me up for an unauthorized SUBSCRIPTION, and when you go to their website, there is no way to contact them . . . no HELP email. No email at all. The site just takes you on a wild goose chase but never puts you in contact with anyone. UNETHICAL COMPANY and their product does not even last the month.

The scents that are available are…

The scents that are available are great. They last, trouble free, for months.

Great customer service

Great customer service! Thanks Anthony!

Bad scents and worse service

Scents are great and very strong for the first day or so of using, but they last a week at most before fading completely. I only bought 2 and never agreed to sign up for a subscription but was signed up anyways and their customer service refused to refund even though I sent my complaint before the shipping label was even created.

Broken product, 4 ignored emails, then a charge I never authorised

Ordered a car freshener from Drift. It arrived smashed — in pieces, completely unusable. I emailed 4 times. Not one reply. No auto-response, no ticket number, nothing. Then, while I was still waiting to hear back, my card was charged for a monthly subscription I never signed up for.. So Drift can’t ship a small object intact, can’t answer an email in over 4 weeks, but has no trouble taking money automatically. The billing works flawlessly. The customer service doesn’t exist. I cancelled the subscription myself and raised a chargeback with my bank, If you’re considering Drift: a product that may not survive shipping, a subscription easier to start than to stop, and a company that won’t answer you when it goes wrong.

DO NOT BUY FROM HERE

Horrible customer service. They force auto-subscriptions and renewals, and when you try to cancel they ignore you and continue with the payment. There is no easy way to manage the subscription.

Order not fulfilled as purchased (received 3 of 8 items) ; merchant unresponsive

I placed a $117 order with Drift in June: six Wood car scents, a reed diffuser, and a free hat from their spend threshold promo. The box arrived with one car scent, a reed diffuser missing the reeds, and the hat. I emailed support multiple times over several weeks. Every response directed me to an automated bot on their site, which consistently errored out and told me it couldn't proceed. I never reached a person. After weeks of this I disputed the charge with American Express and submitted photos of the box contents, the delivery confirmation (which I never contested), and my full email history. Drift's response to Amex was a delivery confirmation and nothing else. The charge was reinstated. Worth noting: this order shipped at 1.5 lb with a hat included. My December order — nearly identical minus the hat — was 1.7 lb. Draw your own conclusion about whether six car scents were in that box. The product is fine. The fulfillment and support are not, and if something goes wrong there is no way to reach a human.

Don’t buy it

I did manage to cancel subscription soon after I ordered (well I hope I did anyways) but it never arrived. I did get a reasonable response from customer service who sent out a replacement. The replacement arrived today as has absolutely no scent at all. Total waste of money. Can’t be bothered to fight for a return and refund. Advice is don’t buy it

I ordered from them never got any…

I ordered from them never got any confirmation acknowledgement and they will not answer emails. Terrible customer service service. Thought I would give them a try oh well. I have been using this knock off brand I get from Amazon never an issue and smell great. Drift all hype it seems

SCAM FORCED SUBSCRIPTION HARD TO CANCEL

Avoid this company like the play they…

Avoid this company like the play they are nothing but a rip off you never get any good through trying to deal with them or their customer service. I got robbed for the original order never came, but I paid for it and subscribed oils came. I paid for them, but because I didn’t get the original order I couldn’t use the two oils that came so about $19 and some change for the order that didn’t come $28 and some change for the two oils I got that I couldn’t use because I didn’t get the diffuser and the original order. I have been emailing this company back-and-forth for months on end. I even did a claim through my bank which the company wouldn’t honor so yeah this company absolutely sucks in their products not that great either it smells like cheap bro. it’s no Pura for sure.

Hit and miss on how long the scent…

Hit and miss on how long the scent lasts. And they get you on the subscription every time which not only forces you to contact them to cancel but you must contact them to change the delivery date. They also do that cute little thing where there is no notification that the subscription is being shipped. And of course there are no returns. Dirty all the way around

Very poor customer service

Scent doesn’t last, a pain to cancel subscription. Caused damage to both sun visors costing over £300 to replace. Very poor customer service, almost a month waiting and still no refund on new visors, the scent leaked on to them causing a rippling effect. Stay clear.

Scammers

Average scents, but what a bunch of scammers!! Please Aviod. automatically subscribe you then the website works perfectly until you try to unsubscribe. just errors out and i've tried multiple devices on multiple internet connections

Hate that it is a subscription

Hate that it is a subscription! Got scents I never even ordered. Pain in the butt to try to cancel subscription. Web site is a joke. I tried numerous times to connect with the company never got a response.

Faded in 8 days..

I saw drift on Instagram first and I also found this wood air fresheners at supermarket. I picked two pack of Amber scent and smell great on first time but it faded about 8 days. I saw their Instagram advertising again and left a comment it fades quickly then customer support contacted me and she told me that I got wrong one and she guaranteed one pack last 30 days and sent me replacements. I thought their customer support is great. But that replacements faded quickly again. I spent four packs in a month and all faded less than a month. They say cheaper prices on advertisement but their webpage has different prices. And scents faded quickly so that is why they want to sell off this product at a rock-bottom price. The Amber scent is wonderful, but it's a shame that it doesn't last long.

If I could not award any star

If I could not award any star, I would. The product just ordinary, but once you ordered, you are automatically put on subscription without you realizing it. This is BAD! and it is hard to cancel. So, do not buy from them.