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Vehicles & Transportation

Turn5

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173 reviews

3.9173 reviews
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About Turn5

Data updated
Website
americantrucks.com
Category
Vehicles & Transportation
Location
United States
Status
Unclaimed
Last 12 months
173 reviews
Replies to negative
95% (40/42)
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americantrucks.com

About this business

Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!

Is Turn5 legit?

Turn5 (americantrucks.com) has a 3.9 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-09-03.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently mention that the website is very user-friendly, making it simple to navigate and quickly find the exact parts needed for various truck upgrades. Many buyers also praise the impressive selection of high quality name-brand accessories and appreciate the helpful assistance provided by staff during purchases. Some reviewers were not happy with delivery times, noting that shipping schedules were frequently delayed, pushed back, or took longer than expected. A few consumers also pointed out issues with order accuracy, mentioning they received incorrect items, open-box products with scratches, or damaged goods.

Auto-generated from all reviews of this business. For reference only.

What people say

Jeff PearsonUnited States · 1 review · Experienced 2026-05-07 ·

I would give this company zero stars if…

I would give this company zero stars if I could. This is nothing but a drop ship company/ e-commerce platform. I purchased an "Open Box" Ranch Hand replacement bumper from them. There were two listed with stating it was missing parts. The other one said very good condition with some minor scuff marks. Assuming they would have mentioned missing if it was missing parts I opted for that one. It said free shipping but I would have pay $199 for a lift gate truck to deliver it to my door. They were very detailed that the end shipper would contact me to coordinate so I could receive the bumper in person and inspect it. If it was damaged I should refuse receipt and take pictures and they would refund for credit. I never received a call to meet the truck and it ended up being left next to the trailer in the front drive of my friend's house where I had it delivered. When I inspected what was delivered there was no mounting hardware or instructions. I then contacted American Trucks and they said that their open box policy is you get what you get. I told them what their web site said but they said the policy was the policy. They then said I could return it but given what I had gone through to get the bumper I could just imagine the hell it would be returning. I then contacted Ranch Hand and immediately received a response with a pdf of instructions and a parts breakdown to what I would need. Do yourself a favor and stay as far away from this "company" as possible. Find a local dealer near you and deal with them. I paid the stupid tax so you don't have to...

Reply from Turn52026-05-19

Hello Jeffrey, Thank you for your recent order and for taking a moment to share your experience with AmericanTrucks. We were disappointed to hear that the Ranch Hand Summit Series Bullnose Front Bumper ( Open Box) that you ordered did not come with the hardware, and our description failed to share this information when we posted it on our site. We understand and apologize for the frustration and inconvenience that this situation has caused you. We do work hard to make sure that when we list an item for sale as an open box item, that we include all of the necessary information so that will know what to expect when you receive the item. After reviewing your concerns, we fell short of our goal and more importantly, your expectations with this order. We have a few options we would like to offer you and see how you would like to proceed. I did note this information on your order so the representative you speak with will be able to assist you. Option 1: We can set up a full return and issue you a refund back to your original payment method. Option 2: We can offer you an appeasement to keep the item as is. The appeasement offered for this order would be $590 back in store credit. Option 3: You can keep the item as is and we can issue you $295 back to your original payment method. Jeffrey, we do apologize for this situation, and we would like to see how we can resolve this for you. If you would like to proceed with one of the options noted above, please send an email to [email protected] and kindly include which option you would like to select and please also share your order information in the email. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

L
LINDA NIESENTUnited States · 3 reviews · Experienced 2026-05-03 ·

Ordered 2 bed caps for pickup on…

Ordered 2 bed caps for pickup on 5/3/2026 order # 8-38521075. One for driver side and one for passenger side. Received 2 for passenger side. Upon contacting your company we were told you did not have the driver side available. Sent them both back with return label provided. We paid $94.99 each. When receiving the refund we were charged shipping in the amount of $26.40 for each for return shipping. We received a refund of $68.99 each. This was your error, not ours. I will make sure others know the quality of service provided by your company.

Reply from Turn52026-05-19

Hello Linda and Dale, Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order. We reviewed your order and we show on 5/3/2026, an order was placed online for the following items: T566402 -Truck Bed Side Rail Cover; Passenger Side (04-05 F-150 w/ 6-1/2-Foot Bed) T566402-Truck Bed Side Rail Cover; Passenger Side (04-05 F-150 w/ 6-1/2-Foot Bed) We were unable to locate an order for the driver side rail. If this order was placed under a different email address, please send us the order information to [email protected] and we will be happy to review this order. For returns, if the item was damaged or the wrong item was shipped, we will pay for the return label. If the customer ordered the incorrect item, or they no longer need the item, we can offer them the option to purchase their own return labels or purchase discounted return labels from us. We show that you elected to purchase the discounted labels. The cost of the label is deducted from the cost of them item when they are returned. We show that your refund was completed on 5/11/2026. If you have any questions or concerns please contact us and we will be happy to assist you. Thank you, Amy

A
Alfredo Cruz · 3 reviews · Experienced 2026-04-26 ·

Easy to navigate the website

Easy to navigate the website. Straight and forward descriptions of items and reminders to double check that indeed said item is the rite fit for your make and model of Vehicle. A wide range of products to choose from. I didn't have to go to multiple websites to find the items I needed. Decent price range for good quality products.

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