Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!
Is Turn5 legit?
Turn5 (americantrucks.com) has a 3.9 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the website is very user-friendly, making it simple to navigate and quickly find the exact parts needed for various truck upgrades. Many buyers also praise the impressive selection of high quality name-brand accessories and appreciate the helpful assistance provided by staff during purchases.
Some reviewers were not happy with delivery times, noting that shipping schedules were frequently delayed, pushed back, or took longer than expected. A few consumers also pointed out issues with order accuracy, mentioning they received incorrect items, open-box products with scratches, or damaged goods.
Auto-generated from all reviews of this business. For reference only.
Took 2 days and multiple entries to get it accepted
Reply from Turn52026-06-17
Hello JIm,
Thank you for taking the time to share your comments with AmericanTrucks. We are sorry to hear that you experienced issues while submitting your order.
We were unable to locate/confirm an order with the information shared in your review. If you could email your order information to [email protected] and kindly add a copy of this review for context. Once we receive this information we will be happy to review your experience and how we can assist you.
Thank you,
Amy
Always a good experience shopping on American trucks. A good reputable site, fast shipping and quality parts. Can trust their products over Amazon and many other parts websites
I had ordered a set of struts for my F150 from Shock Jerk-us and waited 2 weeks and called them. They never shipped them and had trouble finding my order... but they nailed my payment. AND... I was a previous customer. That's how you lose trust.
Obviously uber-pissed I searched the shocks online and found them at AmericanTrucks. I called and they picked up the phone (miracle) and I spoke to Ken (very professional). He said we have them and you will get them in 3 days... and I did.
Now AmericanTrucks is my go to for everything, they have earned my trust.
American Trucks has a NICE WEBSITE!!
I mean a great selection of USEFUL products 👍👍👍
And the website is user friendly and easy to navigate.
I am very satisfied with the Top Brands & quality that is available 😎😎😎
Bought multiple things from this site and it’s always quick and easy. Enter your truck details and it’ll bring everything up to take the guess work out.
So I wrote a review on this once. I bought a part from them that did not work. Which they sent to the wrong address. I was able to track the part and retrieve it from NOT MY HOUSE the first time as the driver delivered it. I called and made sure they updated my address to the correct one and bought more parts that were what I needed and as agreed they would refund me for the return of the original part. Instead they sent me back the same not good part as a replacement to the wrong house again and didn't tell me about it. Fast forward I call and ask where my refund was. They tell me the part was delivered 11 days earlier. I never received the part because they sent it to the wrong house again. Now they expect me to go to this person's house and retrieve said wrong part and send it back to refund my 500 bucks. Are you kidding me right now. Someone named Brian T whom will not return my email or calls has said that im a scammer and slandering me as a thief. Ok well I have sent my ID and proof that I don't live where they keep sending my orders. This is bullshit. These people are thieves and will just take your money and expect the customer to go after their mistakes. It is now 5-31-2026 and I have no refund. They claim they delivered the part on 5-7-2026. I have called multiple times and have tried to fix this with Brian T through email but he won't respond. I cannot believe the way this company handles their business. Completely ripped off.
Reply from Turn52026-06-10
Hello Keenan,
Thank you for taking the time to share your feedback with AmericanTrucks. We do apologize for the issues that you experienced with your purchase for the FOX Performance Series 2.0 Rear IFP Shock for 0 to 1-Inch Lift (17-26 4WD F-250 Super Duty) that you ordered in April.
We reviewed your order and we do apologize, when you called in to set up a return for the original shocks that you ordered, the Sales Representative you spoke with incorrectly set this up as a replacement and not a refund or exchange for a different item. So the replacement shocks were also shipped to your old address. The representative should have confirmed the address and they should have set this up correctly.
We do apologize for the time that you had to spend to get a resolution for this issue. We do see that you were refunded for the replacement shocks on 6/3. This refund was issued back to your Original Payment Method.
Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 9/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you. We do appreciate your patience while we reviewed your order.
Thank you,
Amy
American Trucks is a well known vendor, who has been at this awhile, and it shows. The website has a lot of stuff in it because they want you to see everything and not be surprised.
They have treated me very fairly with help after the sale.
Some outfits are looking for today's sale. These guys are looking for you to come BACK.
Super easy to purchase. Tons of pics, reviews, and info on installs for anything. Prices are honestly right on par with any other website and American trucks has faster shipping usually for free. Have spent thousands here and will continue to do so.
Loved the sidesteps. Directions should be included with a couple still photos to make sure orientation is right. The link to instructions also makes you enter what rig you are driving, should at least take you to right rig and instructions. The only other thing I would suggest is putting maybe 1 extra each bolt for each size in the box as well. Great product, not so good directions or would have given 5 stars.
I found American Trucks last year.. since I have purchased a grill, mud flaps, running boards, wheel fender flares.. hmmm.. maybe more lOL I can't remember
Terrible Experience!! If you live abroad, or plan to take your spare parts out of USA, NEVER buy from this company.
I bought a pair of ALCON brake discs kit for a 2026 Ford F150, and instead they sent me a kit for a Ford Bronco or Ranger, nothing to do and useless for me.
After I claim and send photos of what was sent, the answer was that the policy was not to apply if I took more than 30 days in claim, or if I take the parts out of the country.
Why they did not assume their 100% responsibility on this matter and at least return, if not all part of the cost of the product?
Reply from Turn52026-06-03
Hello Antonio,
Thank you for taking the time to share your feedback and your experience with us. We do apologize that the incorrect item was shipped. We do work hard to get orders shipped quickly and correctly to our customers, and we fell short of our goal and more importantly your expectations with your order.
We would like to review your order and see if we can resolve this issue for you, but we were unable to locate an order with the information shared in your review. If you could send your order information and a copy of this review to [email protected]. Once we receive this information, we will review your order.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Website shows up to small on screen. But has good sale.prices, but website a little confusing, for I ordered 1 headlight but didn't know I could have got a better deal on a 2pk, but doesn't tell you that it's 2pk. till you click picture, for it looks higher and you think it's on 1 headlight for 09-14 Ford F-150 's
Reply from Turn52026-06-03
Hello Philip,
Thank you for your recent order and for taking the time to share your feedback with us regarding the AmericanTrucks website. We are sorry to hear that you found our website a little confusing when viewing the items for your Ford F-150. We do value the feedback that we receive from our customers as your comments help us to make improvements to the products and services we offer to our customers.
We do see that you recently purchased the OE Style Headlight, Chrome Housing with Clear Lens, Driver Side. We see that you contacted us as the item you received was damaged when it was delivered. We do apologize for this frustration and the inconvenience this situation may have caused you.
If you are looking for a specific item or if you have questions, please contact our Sales Team. They will be happy to help you in locating the the product that you are looking for.
We do try to have the information on our website clear so that our customers are aware of what they should expect when it is received. If there is a specific item you feel we could make the page clearer, please send this information to [email protected] and we will be happy to review the information and see how we can make it easier and clearer for our customers.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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