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Hello Rob, Thank you for your order and for taking a moment to share your feedback with AmericanTrucks. We are sorry to hear you are experiencing issues installing the item. We tried to review your order, but we were unable to with the information shared in your review. If you could send your order information to [email protected] and kindly add a copy of your review in the email. Once we receive the email, we will see if we can assist with the installation. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Kenneth and Jessica, Thank you for taking the time to share your feedback with AmericanTrucks regarding your request to be refunded for mechanic bills and the 3 year protection plan you purchased for the BBK 1 3/4 Inch Shorty Headers that you purchased in December 2025. We are sorry to hear that the item you received was defective. This item is covered by a one year manufacturer warranty and that would cover any material or manufacturing defects in the item. We do also show that you purchased a 3 year Protection Plan for this item. We reached out to the warranty company and they shared that they did not receive a claim to be processed for this order. When you contacted us initially you shared that you did not want to set up a return/replacement due to the additional labor it would cost to have them removed from your vehicle. We would have set up a return and replacement for you, since they were defective and they do have a one year warranty. In reviewing your order, we do show that one of our supervisors did reach out to you and they left a voicemail confirming that we do not reimburse customers for labor fees. They noted in the message that they left their telephone number if you could like to discuss this situation further but they did not receive a call back. We submitted a request to reimburse you for the Protection Plan on this item. This refund will be issued back to your original payment method. If you have any additional questions or concerns, please contact our Customer Service and they will be happy to assist you. Thank you, Amy

Hello NIck, Thank you for taking the time to share your feedback with AmericanTrucks regarding your order for Bilstein Shocks. We are disappointed to hear that you received shocks that were leaking. We show that you have set up returns and we are in the process of having the replacements shipped to you. We do apologize for this situation and the inconvenience this situation has caused you. Once the replacements ship out, you will receive an email with the tracking information. You will also be able to view the tracking using our customer portal. I can understand your hesitation in placing another order with AmericanTrucks, but we due to this situation and the inconvenience this situation has caused you, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 9/30/2026. If you have any questions please contact us and we will be happy to assist you. Thank you, Amy

Hello Andrew, Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that the N-Fab ProNerf Side Step Bars did not fit on your vehicle. We do show that these should fit a 2026 Sierra 2500 with CrewCab. I am usure why a representative shared that this was an open box item, as these shipped to you from one of our partners and did not ship from our warehouse. I do apologize if you were incorrectly informed that this was an open box item that we sent out to you. We do see that you were successful in setting up a return and they were scheduled to be picked up yesterday 6/22/2026. If you have any questions or concerns, or if you would like to speak with a member of our Sales Team to see if they can assist in selecting a set of side step bars that will work on your vehicle, please contact us and we will be happy to assist you. Thank you, Amy

Hello Tray, Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order for Rough Country Brake Caliper Covers; Red; Front and Rear. We reviewed your order, and we apologize for the issues that you experienced with the caliper covers. We are in the process of review the product page and confirm we have the correct fitment information on our site. We do work hard to make sure we have all the necessary information on our page, and we can understand your frustration with this experience. We show that you were able to speak with our representatives, and they refunded you the cost of the installing and uninstalling of your wheels. The refund was issued back to your original payment method. Tray, due to this situation, we issued a credit to your AmericanTrucks account, This credit can be used on a future order and is valid until 9/30/2026. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello, Thank you for sharing your honest feedback with AmericanTrucks. We completely understand your thoughts on the limited selection for gas caps, covers, and doors. We are always working to expand the items that we have to offer our customers. We do value the feedback and comments that we receive from our customers as your comments help us make improvements to the products and services we offer to our customers. Regarding the price, we strive to provide the highest quality materials and craftsmanship, which is reflected in our rates. We do offer a price match for specific items on our website. If you find an item that you are interested in and we have the item on our site, please reach out to our Sales Team and they can review the link for the item and confirm if we can accept the pricematch. Please note, we do not offer price match on sites such as: eBay Craigslist Facebook Marketplace Any other auction style site If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy