Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!
Is Turn5 legit?
Turn5 (americantrucks.com) has a 3.9 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the website is very user-friendly, making it simple to navigate and quickly find the exact parts needed for various truck upgrades. Many buyers also praise the impressive selection of high quality name-brand accessories and appreciate the helpful assistance provided by staff during purchases.
Some reviewers were not happy with delivery times, noting that shipping schedules were frequently delayed, pushed back, or took longer than expected. A few consumers also pointed out issues with order accuracy, mentioning they received incorrect items, open-box products with scratches, or damaged goods.
Auto-generated from all reviews of this business. For reference only.
What people say
S
Scott · 7 reviews · Experienced 2026-07-09 ·
★★★★★
Poor customer service
Ordered Shocks for my truck. American Trucks did not disclose they did not have enough items in stock to fulfill the order. Items shipped from who knows where as well as a supposed drop ship where Amazon logistics dropped the ball. Horrible customer service when I confronted them about their deceptive practices. Even when I confronted them on their deceptive practices, they wouldn't own up to it. Horrible company to deal with.
Reply from Turn52026-07-15
Hello Scott,
Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you experienced issues with your recent order. We do work hard to make sure our inventory is updated on our website, and we do apologize that this was not the case with your order.
We do try to fulfill orders directly from our website, but there are times when we reach out to the manufacturer and ask that they ship the item to our customers.
We would like to review your order to see how we can assist you, but we were unable to locate an order with the information shared in your review. If you could send your order information, and a copy of your review, to [email protected]. Once we receive this information we will review your order to see how we can resolve the issue for you.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
G
G Timmer · 1 review · Experienced 2026-07-08 ·
★★★★★
I have not yet recieved my order man I…
I have not yet recieved my order man I would like to know what orders I made and when to expect them
P
P Renee · 1 review · Experienced 2026-07-06 ·
★★★★★
Purchased an online gift card for my…
Purchased an online gift card for my mom’s birthday and they immediately canceled it and I haven’t received my money back. So I’m out $250 and couldn’t give this to her for her birthday
Reply from Turn52026-07-15
Hello,
Thank you for taking the time to share your feedback with AmericanTrucks. We are disappointed to hear that you did not receive the gift card that you recently purchased.
We would like to review your order, but we were unable to locate an order with the information shared in your comments. If you could send your order information to [email protected]. If you do not have your order number, please supply us with the email address or telephone number the order was placed under. Please also include a copy of your review, for context. Once we receive this information we will review your order and resolve this issue for you.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
J
Jason Addesa · 3 reviews · Experienced 2026-07-07 ·
★★★★★
Easy and User Friendly
Easy to order and they offer a bunch of photos color matched so you can see what you are getting
D
Duplechain's Paint and Body · 1 review · Experienced 2026-07-07 ·
★★★★★
Very easy to find what I was looking
Very easy to find what I was looking, as a woman and not really knowing a lot about trucks I was able to find what I was looking for. Shipping was quick and the site was very easy to understand!
W
William · 1 review · Experienced 2026-07-05 ·
★★★★★
I’ll be back to order more
I’ll be back to order more. Fixing the old truck up and they have what I need
J
Jeff Vandergriff · 1 review · Experienced 2026-07-06 ·
★★★★★
To advertise 2-3 day shipping is a…
To advertise 2-3 day shipping is a joke. Order my product online on 6/30/2026 and still have no shipping confirmation or tracking. When looking up my order it says estimated time for tracking is 7/10/2026. Delivery to be expected by 7/9-13/2026. Absolutely ridiculous in my opinion that you have to wait 10 day for tracking. Will not place another order from them again. Will find a different vendor or just go through manufacturer
Reply from Turn52026-07-15
Hello Jeff,
Thank you for taking the time to share your feedback with AmericanTrucks. We appreciate the feedback that we receive from our customers, as your feedback assists us in making improvements to the products and services we offer to our customers.
While we do offer 2-3 day shipping, it is noted that we do offer free 2-3 Day Delivery on most items, see Product Page for details. In reviewing your order, we do show that when your order was placed, the "get it by date" was noted on the product page as 7/9-7/13. We do see that there was a delay with the order being picked up from the warehouse, and we do apologize for this delay.
We show that the MPI Exhaust Technologies Bullnoze Series Clamp-On Dual Exhaust System; Turn Down that you ordered on 6/30 shipped out and the expected delivery date is noted as 7/17.
Due to this delay, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 10/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
J
JESSE STILL · 9 reviews · Experienced 2026-07-05 ·
★★★★★
Awesome products on the cheap but not….
Awesome products on the cheap but not cheaply made!!
D
Danny Mize · 4 reviews · Experienced 2026-07-04 ·
★★★★★
Finding the product I was looking for…
Finding the product I was looking for was super easy. Great pricing and quick shipping!🇺🇲
Ordered over 500.oo of parts... paid for expedited shipping... 3 days later... order still not here. Not a very prompt or professional parts operation. RAVEN BLACK PRO STOP CLIPPERS AND rotors.
Reply from Turn52026-07-07
Hello,
Thank you for taking the time to share your feedback with AmericanTrucks. We do work hard to have orders shipped to our customers in a timely manner, and we apologize that this was not your experience.
We wanted to review your order to see why there were delays, but we were unable to locate an order with the information shared in your review. If you could please email your order information to [email protected], Please also include a copy of your review, for context. Once we receive this email we will review your order and the issues that you experienced.
If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
I didn't wait very long for these to arrive and once they did the change over from old, cheap seat covers, was amazing! They are so well designed and built that they instantly upgraded my truck's interior. They were super easy to install and look incredible! They seem to be super durable and should wipe clean easily. What an awesome product, thank you!
s
sherri · 1 review · Experienced 2026-06-03 ·
★★★★★
AMERICAN TRUCKS RIMS ARE JUNK!!!
AMERICAN TRUCKS RIMS ARE JUNK!!!
I ORDERED MAY OF 2025 3 TIMES I GOT A BENT RIM OR CHIPPED. NOW 1 YEAR LATER THE $500 A PIECE JUNK CHROME PLATE IS PEELING LIKE PAPER. THE VEHICLE SITS IN THE GARAGE IN THE WINTER MONTHS AND DOES NOT SEE SNOW OR SALT. I ALSO DETAIL THE VEHICLE MYSELF AND DO NOT USE HARSH CHEMICALS. I ACTUALLY WAS SPRAYING WATER ON THE RIM TO WASH IT AND THE CHROME PLATE STARTED PEELING EVERYWHERE. THE COMPANY WILL NOT DO ANYTHING!!
DO NOT ORDER RIMS FRIM THIS COMPANY. JUNK!!
AND $2000 DOWN THE DRAIN.
I HAVE CHROME RIMS ON MY OTHER VEHICLES THAT ARE OVER 10 YEARS AND STILL LOOK NEW.
JUNK
Reply from Turn52026-07-07
Hello Sherri,
Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you are not satisfied with the rims that you ordered in 2025. We do understand your frustration and we would like to see how we can assist you.
We were unable to locate an order with the information shared in your review. If you could send your order information to [email protected]. Please also include a copy of your review, for context, once we receive this email, we will review your order and see how we can assist you.
If you have any questions please contact us and we will be happy to assist you.
Thank you,
Amy
I ordered a navigation system for my 2012 Rm truck, great price but zero customer service. Cole the service rep assured me that it was in stock and would be shipped within the week. To date there is not even a tracking number and was told it was out of stock. This company uses drop shipping and does not carry an inventory. They continue to blame the drop shipper and American Trucks has taken zero responsibility for the customers satisfaction. Today I find out that it is out of stock. Avoid this company!!! They are not a customer based company they do not care about you!!!
Reply from Turn52026-07-07
Hello Robert,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order for the Phoenix Automotive by Navos 12.10-Inch / 13-Inch Android 13 Fast Boot Vertical Screen Navigation Radio; 4G RAM/64G ROM; Silver. We reviewed your order and we do apologize for the issues that you experienced with your order.
We reviewed your order and we do show that the original "get it by dates" were noted as 7/8-7/15. There are some items that we offer on our website that may take additional time to be processed. This information is normally noted on our website, to the right of the product photo.
We have been reaching out to the manufacturer to receive an update, and then we saw that you contacted us on 7/3 to request a cancellation. We submitted a request to cancel the order and once we receive a response from the manufacturer we will share this information with you. If they are able to cancel the order, you will receive an email when your refund is completed. If they already shipped the order, you will receive an email with the tracking information. Once you receive the radio, if you would like to return it, please contact our Customer Service Team and they can initiate the return. We noted your order that you may initiate this return.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I would never do business or refer anyone with this company because my brother & i had bad experience with them when we paid over $1500 ordered LED headlights & taillights for F150 & never received the products as the promised , also we already paid $75 to the installer to hold the appointment for installation but we never received the order. it's ridiculous business.
Reply from Turn52026-07-07
Hello Kenny,
Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry that you and your brother experienced issues with your recent order.
We would like to review your order to see how we can assist you, but we were unable to locate an order with the information shared in your review. If you could kindly email your order information to [email protected]. Please also include a copy of your review for context. Once we receive this information, we will review your order and see why you experienced these issues.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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