I ordered a set of step rails for my…
I ordered a set of step rails for my truck. I checked all the right boxes and when the step rails came in and they were too short. Customer service said that those rails should’ve never been sold to me due to them being open boxed already and the previous purchaser had the same issue as me. Now I have to Reebok the step rails send them in and then wait for a refund. Meanwhile, I’ve already purchased another set. Updated Response: your website is the one that listed the item as “open box”. Not a representative. Your listing is wrong for the steps. Both times the boxes on the label itself specified double cab. I ordered crew cab twice and got the same item number twice. For the time it took to repackage steps, print off labels, retape package, wait on FedEx to pick them up and the only compensation I see was a $20 voucher…. Get real.