After spending a considerable amount of…
After spending a considerable amount of time with sales rep Colby, my order for a front and rear painted bright silver to match my existing 1500 2017 Ram was placed. While the front bumper cover was back ordered, the rear bumper arrived chromed, not painted. Just try to get a return request implemented. Go to the web site return process and a review screen pops up which makes it impossible to navigate without starting a review. Give them 5 stars for shipping the wrong part or 1 star for not allowing the return process to move forward. Figuring I would wait until the front cover arrived to complete the order I would then try again to return the rear bumper. The front cover arrived. NOT painted bright silver but a paint ready black Polypropylene plastic. Now I have two bumpers that are wrong and AT won't help or make it right. Let me add that the front cover was an open box item from the start. Now, I tried to complete a return but again the pop-up review window came up with no way to navigate around it so, I gave them a less than flatering review and why I gave it. At that moment they put my account on hold with no ability on my part to even begin a return. These folks are just plain sneaky in the way they do business over the internet. The front cover was wrong and the rear bumper was wrong with no way for me to get resolution. As a 100% disabled combat vet, with a near term diganosis of death from Agent Orange exposure my intention was to make cosmetic repairs on my Ram so my wife will be able to sell it easily when the time comes. I have been ordering parts and supplies from the internet for over 20 years and in that time have I never met a more dishonest supplier. They changed my order on the first bumper to chrome, which I missed because the confirmation went to my spam folder, the second order was just plain wrong and they know it. Devious at worst and a company I will mention in my every interaction with other truck owners and I live in truck country USA so their ears will be burning at every mention of needing aftermarket parts. They will try to insert in the review that the order was on hold because of a charge-back from my bank but this was a credit card order and they know it.