We carry a huge selection of aftermarket Jeep Wrangler parts and accessories. Shop for all your Wrangler needs at ExtremeTerrain
Is ExtremeTerrain.com legit?
ExtremeTerrain.com (extremeterrain.com) has a 4.1 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the website for being extremely easy to navigate, making the online shopping process smooth and efficient. Consumers also highlight the helpful customer support team, noting that representatives provide valuable technical knowledge and quick assistance whenever needed. Many buyers are consistently and thoroughly satisfied with the diverse product selection, competitive pricing, and surprisingly fast shipping times.
Some people were dissatisfied with delivery delays and receiving incorrect items during their orders. Other reviewers noted occasional issues with poor packaging that resulted in damaged merchandise and missing components upon delivery.
Auto-generated from all reviews of this business. For reference only.
I rarely leave negative reviews, but after multiple experiences with ExtremeTerrain, I feel other Jeep owners should know about my experience.
A little over a year ago, I purchased a set of wheels and tires for my 2016 Jeep Wrangler from ExtremeTerrain. About a month ago, one of my Mammoth wheel center caps fell off. I contacted customer service to order a replacement, provided the exact measurements, and even sent photos. Despite that, they shipped the wrong center cap.
When I notified them, they apologized and told me they had ordered the correct replacement and that it would arrive in about three weeks. After three weeks passed, I realized I had never received any order confirmation or shipping email, so I contacted them again. That’s when I was told they had contacted the supplier and the part would actually take a couple of months. I chose to wait.
After waiting those additional months without any updates, I contacted them again only to be told the estimated wait had now increased to six months. My only options were to continue waiting with no guarantee the part would ever become available or cancel my order. I also asked whether they could offer a warranty replacement, a compatible alternative, or any other solution since they couldn’t supply the part, and the answer was no.
Unfortunately, this wasn’t my first issue with ExtremeTerrain. When I previously ordered a rear tail light, I clearly specified that I needed the rear light, but I was sent the wrong part.
When I originally purchased my wheels and tires, I was also given the name of a shop that was supposedly partnered with ExtremeTerrain to mount them at no charge. When I called, the shop told me they did not provide that service. I ended up paying Discount Tire to mount the wheels and tires myself.
I understand that suppliers can have inventory issues and that mistakes happen. What disappointed me was the repeated misinformation, the lack of communication, and the absence of any meaningful solution after the sale. I spent a significant amount of money with ExtremeTerrain because I expected knowledgeable service and long-term support for the products they sell.
Based on my experience, I will be purchasing my future Jeep parts and accessories elsewhere. I hope ExtremeTerrain improves its communication and customer support for customers who need replacement parts after the sale.
Reply from ExtremeTerrain.com2026-07-28
Hello Janine,
Thank you for taking the time to share your feedback with ExtremeTerrain. We value the feedback that we receive from our customers as the comments and feedback we receive allows us to make changes and improvements to the products and services we offer to our customers.
We are sorry to hear of the issues you have had with your recent orders. We do show in May 2025, you placed an order for the wheels and tires, and there was an issue with the local shop we suggested for the mounting and balancing. In reviewing your order we show we made a payment to Discount Tire to the mounting and balancing in June 2025. If you paid for the mounting and balancing , could you send a copy of the receipt and invoice to [email protected] and kindly include your order information. We will review for reimbursement.
We also reviewed your order for the center cap. We do see where this was a frustrating experience for you. For the latest order that was placed on 6/11 for the centercap, we do apologize that the item was out of stock and we initially were informed they would be back in stock in July, and then there were additional delays. We do currently have the sku J103181-Mammoth 8 Aluminum Wheel Center Cap; Black (Fits Jeep Wrangler JK & JL Mammoth 8 Aluminum Wheels Only) in stock if you would like to place a new order for this center cap.
Due to the issues that you experienced, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 10/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
L
Linda Shultz · 7 reviews · Experienced 2026-07-19 ·
★★★★★
Easy to find what I wanted
Easy to find what I wanted. Great selection of items
It wasn't great. The product I purchased sagged just like the other one. So I have to remove the visor I received and will have to be without a sun visor until another arrives. I consider being w/o a required visor a big safety issue.
Reply from ExtremeTerrain.com2026-07-28
Hello Chuck and Pearl,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order for the RedRock Replacement Sun Visor.
We are sorry to hear of issues you experienced with this order and that it appears that the sunvisor you received had some defects and it started to sag.
We reviewed your order and we do see that you set up a return/replacement for the visor and a return label was emailed to you. You can also locate the return label on our customer portal, [email protected]. Once you enter your order information and zipcode, on the following page there will be a link where you can download the return tag.
Once there is movement of the package on its way back to us, the replacement will ship out to you.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
J
John A · 1 review · Experienced 2026-07-17 ·
★★★★★
I placed an order for wheels and tires mounted and balanced
I placed an order for wheels and tires, wanted them to arrive mounted and balanced. Work with team to insures this would happen, had to change my choice of wheels to accomplish this according to Tylor B. Even after spending time on the phone and being assured it was all taken care of I received multiple tracking's and items are still arriving piece by piece, now I will have to take them somewhere and get them mounted and balanced which I was trying to avoid in the first place causing me now to have to take time off .
Reply from ExtremeTerrain.com2026-07-28
Hello John,
Thank you for sharing your feedback with ExtremeTerrain regarding your recent order. We are sorry to hear that you were informed your wheels and tires would be mounted and balanced, but you did not receive them this way.
We would like to review your order to see how we can assist you, but we were unable to locate an order with the information shared in your review. If you could email your order information and a copy of your review, for context, to [email protected]. Once we receive this information we will review your order.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
t
tim seipler · 1 review · Experienced 2026-07-18 ·
★★★★★
They have a good selection of different products
They have a good selection of quality products to choose from.
K
Kim Wells · 4 reviews · Experienced 2026-07-16 ·
★★★★★
Great company!
This companies website is easy to use. They have great products and great prices. I have bought from them before and will continue to be a return customer.
S
SF · 2 reviews · Experienced 2026-07-18 ·
★★★★★
Multiple orders with poor packaging…
Multiple orders with poor packaging resulting in damaged prouduct on delivery. Returns are lengthy and difficult. If they would just package their products in a higher quality manner it would save Extreme Terrain time and money plus customers would be satsified!
Reply from ExtremeTerrain.com2026-07-21
Hello,
Thank you for taking the time to share your feedback with ExtremeTerrain. We do value the feedback that we receive from our customers as your feedback helps us in making improvements to the products and services we offer to our customers.
We are sorry to hear that you experienced issues with your recent orders. We would like to review your orders, but we were unable to pull up an account with the information shared in your review. If you could email your order information, and a copy of your comments, to [email protected] we will review your concerns and see if we can resolve these issues for you.
If you have any questions, please contact us and we will be happy to assist you.
Thank you,
Amy
Was having a problem with ordering using my email/password. Nathan was so kind and patient with me and even called me to work out this issue. Incredible! The service alone is why I won’t shop anywhere else from now on for my Jeep! You’ve got a customer for life because of your personality, Nathan! Well done!
R
Rex · 2 reviews · Experienced 2026-07-16 ·
★★★★★
5 stars
Have always had the right parts and have been quick on shipping great place
K
Kristi · 1 review · Experienced 2026-07-11 ·
★★★★★
Do NOT buy from Extreme Terrain Scammers
Bought a universal Jeep window storage bag. Only thing is, it’s not universal for the 2026 JL. I immediately jumped through all their hoops for a return the day I got it when my windows did NOT universally fit. Sent pictures did back flips hopped on 1 leg for 7 hours yes this is how ridiculous their return process is! I have called in 2 times both times I was told you will get a QR code in 24 hours. 1 week later still nothing. With the amount of money I’ve spent this one thing doesn’t work and they do not want to do the right thing. I will never spend another penny there. I will finish spending my credits then I am done. When a customer wants to return something they should be able to return it. I guess maybe some time next year this will be able to be returned based on the other reviews this company needs to be shut down. Next step will be the AZ attorney general’s office they love scammers like this and they don’t play….
Reply from ExtremeTerrain.com2026-07-23
Hello Kristi,
Thank you for taking the time to share your experience with ExtremeTerrain. We apologize for the frustration this situation has caused you.
We reviewed your order and we did reach out to the manufacturer. They shared that while they deem this item as "universal" for some models, you may need to fold the windows for them to fit in the bag. I submitted a request to see if we can have this information updated on our website. We apologize that this was not noted on our product page.
We do show that you set up the return for the storage bag and when the return was set up it was selected to be refunded via store credit. This was completed on 7/21/2026.
Due to this situation, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 10/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Jessie was very patient and helpful. I was ordering a part for my daughter who lives in another state and I'm clueless about Jeeps. He talked me through what I needed and helped me set up my order in my cart. All I had to do was checkout. Awesome! I Definitely recommend Extreme Terrain for your off-road gear!
S
Stephen Gold · 1 review · Experienced 2026-07-12 ·
★★★★★
Ordered a glass mirror that was wrong…
Ordered a glass mirror that was wrong model and their site said it fits. I went to return it and had to upload pics etc for them to approve a refund. Its been 3 days no response. I waited for 45 minutes to have a live chat and the agent pretty much told me its in review? A review for a return?? I will never ever buy from them again. Zero customer service and shady return policy.
Reply from ExtremeTerrain.com2026-07-21
Hello Stephen,
Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear of the issues you experienced with your recent order for the Heated Blind Spot Mirror Glass.
We are in the process of reviewing our product page to confirm we have the correct fitment on the page and if not, we requested that we make the necessary changes to this information.
We do understand it can be frustrating when there are delays when submitting a request to return the item. The reason we ask for photos and have our Tech Team review the request is there are times when we are able to assist customers, without having to do a full return. We do apologize for the delays. We are experiencing higher then expected volumes and please know we are working on these resolutions as quickly as we can.
We reviewed your order and we show the return label was sent to you on 7/20 and you already dropped the package off at a FedEx box. Once you are refunded for this return, you will receive an email sharing the details of the refund.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Not happy with this company. RETURNS are like pulling out your eyeballs, not quick or pleasant! I received a damaged item also! A giant heavy bumper that has been a big struggle to pick up, take pictures of, resend... And they still are dragging their feet! It's taken two and a half weeks for this freaking return! One agent saying things will be fixed in 24 hours, then in 24 hours ANOTHER agent saying things will be fixed in two to three business days. Both agents were lying!! If you purchase something from this company get ready for the RUN ARROUD! It's like they're doing transactions with half of the United States! They need better systems in place. Not a happy customer.
Reply from ExtremeTerrain.com2026-07-21
Hello,
Thank you for taking the time to share your feedback with ExtremeTerrain. We do value the feedback that we receive from our customers as your feedback helps us in making improvements to t he products and services we offer to our customers.
We are sorry to hear that you experienced issues in returning an item to us. We would like to review your order to see if we can assist you, but we were unable to locate an order with the information shared in your review. If you could kindly email your order information to [email protected]. Please also include a copy of your review, for context. Once we receive this information we will review your order and see how we can resolve this situation for you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
P
Philip · 5 reviews · Experienced 2026-07-13 ·
★★★★★
Great Site for Trucks & Jeeps
Easy shopping experience and great resource for trucks and Jeeps.
R
Rob · 1 review · Experienced 2026-07-15 ·
★★★★★
Great products
Great products. Competitive prices. Shipping is slow. Did not receive promotional rewards off from purchase
Reply from ExtremeTerrain.com2026-07-21
Hello Rob,
Thank you for sharing your feedback with ExtremeTerrain. We appreciate the feedback that we receive from our customers, as your comments help us make changes and improvements to the products and services we offer to our customer.
We would like to review your order to see why there may have been a delay in shipping your orders. If you could please send your order information and a copy of your review to [email protected]. Once we receive your email we will review your order.
If you have any additional questions or concerns, please contact us and we will eb happy to assist you.
Thank you,
Amy
Extreme Terrain sent me a product TWENTY MONTHS after I purchased it. Almost two years after buying a set for my Jeep, I received a missing piece of my order. I didn't even remember an item was missing because I had sold that car ages ago. I'm in Canada and the cost for me to ship back the item is more than four times the cost of the item -- so, between $500 and $950 was quoted for shipping.
Reply from ExtremeTerrain.com2026-07-21
Hello Angela,
Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear of the delays in shipping your order to you.
We wanted to review your order and see why there was such a long delay, but we were unable to locate an order with the information shared in your review. If you could email your order information to [email protected]. If you could also kindly include in the email a copy of your comments for context, we will be happy to review your situation and how we can resolve this issue for you.
If you have any questions or concerns, please contact us and we will assist you.
Thank you,
Amy
T
Thomas Choma · 8 reviews · Experienced 2026-07-12 ·
★★★★★
Having a vehicle that is as old as our…
Having a vehicle that is as old as our Jeep is and finding parts that are available for it is really a good find. The ordering was easy and the arrival time for the product was faster than I expected.
R
Ray DeMarco · 1 review · Experienced 2026-07-09 ·
★★★★★
I will never order from extreme terrain…
I will never order from extreme terrain again. What a fiasco sending me the wrong product and making me wait forever with reviews and using a portal trying to talk to customer service. If you order from them pray that they give you the right order. It should be called extremely hard to get a refund. Never again
Reply from ExtremeTerrain.com2026-07-21
Hello Ray,
Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear that you experienced issues and delays in getting a refund for your order.
We tried to locate an order with the information shared in your review, but we were unable to find your order. If you could please email your order information and a copy of your review, to [email protected], we will review your order and see how we can assist you.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Asked to talk with a representative and got a phone call from Zach right away. He was extremely helpful and gave me the recommendations and choices that fit my exact needs! He placed my order and I was extremely happy. Just waiting for delivery.
T
Thomas Burtis Iii · 3 reviews · Experienced 2026-07-12 ·
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