Fishneo

Hi Savino Nino, Thanks so much for your review – and honestly, same here. Capybaras are just the best, aren’t they? Chill, friendly, and always look like they’ve got life figured out. We’re really glad you like the design. If you ever want to add another capybara piece (or anything else) to your collection, just contact us and we’ll send you a little discount as a thank‑you. Enjoy your capybara vibes, and hope to see you back soon! Warmly, Fishneo Customer Service Team

Dear Nicola Brown, Thank you for your feedback. We’re sorry for the confusion – we understand that the title and options on the product page may have given the impression that you were ordering the full two-piece set, when in fact the option selected in your order was for a single item. We did ship the item that was selected, but we completely understand how misleading this can be, and we apologise for that. We’d like to make it right. As a gesture, we can offer you the missing piece at half price so you can complete the set. If you’re interested, please contact our customer service again and we’ll arrange it for you. We’re also reviewing our product page to make the options clearer and avoid this in the future. Again, we’re sorry for the frustration, and we hope this solution works for you. Sincerely, Fishneo Customer Service Team

Dear Diane Kendell, Thank you for your feedback. I’m truly sorry to read about your experience – receiving something completely different from what you ordered, and then not getting the help you needed, is not acceptable. I understand your frustration, and I apologise for the disappointment and the hassle this has caused. We want to look into your specific case and resolve it properly. Could you please reply with your order number and a few photos of the item you received? Once we have that, we’ll investigate what went wrong and come back to you with a fair solution. If you’ve already opened a PayPal dispute, we will of course cooperate fully with their process. But we’d still like the chance to sort this out directly with you first – whatever works best for you. Please send us your order details so we can take it from there. Again, I’m sorry for letting you down. Yours sincerely, Fishneo Customer Service Team

Hi Sum Wong, Thanks for the feedback – and honestly, we get it. Too many good options can make it harder to decide, not easier. Sorry if it felt overwhelming. If you tell us what you’re into – style, colours, or the kind of piece you’re after – we can narrow it down and send you a few picks. Just contact us to ask for help. And if you do decide to order, we’d be happy to send you a little discount as a thank-you for the support. Hope to help you find your favourites soon. Warmly, Fishneo Customer Service Team

Hi, Frank Smith, Thanks so much for the kind words about our tees and jerseys – really glad you like them! About the discounts: ours are set up to apply automatically at checkout whenever an order qualifies. So if your orders were eligible, the discount should have been applied on its own – no code needed. Could you send us your two order numbers (or the email used at checkout)? We’ll check both orders and confirm whether the automatic discounts were applied. That way you’ll know exactly what you received. Appreciate you flagging this – we’ll take a look and get back to you. Warmly, Fishneo Customer Service Team

Dear Kristen, Thanks so much for your review – honestly, reading that you finally found your style and that the patterns are "SICK" made our day. That's exactly what we're going for! We're really glad you're happy with the designs and the prices. And since you're planning to come back soon, we'd love to make your next order a little sweeter. Just contact us before you order and we'll send you a special discount – a small thank-you for the support. If you ever post photos of your gear, tag us – we'd love to see how you style it. Thanks again, and we'll see you soon! Warmly, Fishneo Customer Service Team

Hi Erick Ramirez, Thanks so much for the kind words – “good quality + good designs = perfect T-shirt” is exactly what we aim for, so reading that really made us smile. We're glad you're happy with your order. If you ever want to grab another one (or two), just contact us before you order – we'd love to send you a little discount as a thank-you for the support. Enjoy your perfect tee, and we hope to see you back soon! Warmly, Fishneo Customer Service Team

Hi jonathan Law, Thanks so much for taking the time to share your feedback – we really appreciate the honest review, and we're glad you love the quality of our tees and our designs. It means a lot to hear that. We're sorry the sizing didn't work out for you, and that the return process felt like too much hassle. We completely understand your frustration. Our sizing is unisex, which can sometimes make it tricky to tell whether it's closer to a men's or women's fit – and that can lead to a shirt being much bigger than expected. Next time, if you're thinking of ordering, just drop us a message first. We'll help you pick the right size based on your measurements, so you don't end up with something too big. And as a thank-you for giving us another chance, we'd like to offer you a special discount on your next order – just reach out when you're ready. We really appreciate your recommendation despite the hiccup, and we hope to see you back soon. Best regards, Fishneo Customer Service Team

Dear Jakob, Thanks for leaving this review – even though it’s tough to read, we appreciate the honesty. You’re right to be frustrated. Long shipping times, quality that doesn’t meet expectations, and limited return options are all real issues, and we’re not going to pretend otherwise. We ship from Asia, which affects delivery, and international returns can be expensive – but that doesn’t make it okay if you feel stuck with something you’re not happy with. We’d like to look into your specific order and see what we can do. Could you reply with your order number? We’ll review what happened and get back to you personally. We know we’ve got work to do on quality, shipping, and returns. Your feedback helps us get there. Thanks, Fishneo Customer Service Team

Dear Mon, Thanks for sharing your experience – and I’m sorry it turned into such a confusing back‑and‑forth. You’re right that the sequence of offers sounds strange: 10%, then 15%, then 20% which you accepted, and then back to 15%. That’s not how it should work, and I can understand why you’re frustrated. There may have been a misunderstanding or an internal error on our side, and we’d like to look into it properly. Could you please send us a private message (or email us again) with your order number? We’ll review the conversation, check what was agreed, and make sure you get a fair resolution – including honouring the offer you accepted if that’s what was confirmed. We know we’re not a UK shop, but we still want to do right by our customers. Please give us the chance to fix this. Thanks, Fishneo Customer Service Team

Dear Kayla, Thank you for your feedback. I’m truly sorry for the experience you’ve had – waiting a month with no real updates, and then being told to “be patient” when the tracking hasn’t moved in two weeks. That’s not good enough, and I understand why you’re frustrated. We’d like to fix this properly. Could you please reply with your order number? Once we have it, we’ll: Check the latest status with our shipping partner Find out why the tracking has stalled Give you a clear answer within 24–48 hours If the parcel is lost or stuck beyond recovery, we’ll arrange a refund or a replacement – whichever you prefer. We’ll also review how our support team handled your case, because “be patient” isn’t a solution. Please send us your order number so we can take this over and get it resolved. We’re sorry for letting you down. Sincerely, Fishneo Customer Service Team

Dear Paula, Thanks for your review – it's great to hear the website was easy to navigate and that you liked the selection. We know the "too many good options" struggle well, so we're glad you found a design you're excited to wear. If anything about the shirt doesn't meet your expectations once it arrives, just let us know – we'll sort it out. And if you ever want to order again, contact us by email before you buy and we'll send you a little discount as a thank‑you. Enjoy your new tee! Warmly, Fishneo Customer Service Team

Hi, Louise Batty Thank you for your feedback. I’m truly sorry to hear about the material, sizing, and return issues you’ve had – that’s not the experience we want for you, and I understand your frustration. We’d like to look into this properly. Could you please send us your order number via private message? We’ll check the item you received, compare the sizing against our chart, and review the return process to find a fair solution for you. We’re also taking your comments on board and will be reviewing our product descriptions and size guides to make sure they’re accurate. Please get in touch so we can sort this out directly. Sincerely, Fishneo Customer Service Team

Hi there, Thanks for leaving a review – we appreciate you taking the time, especially since it was your first time ordering with us. We're glad to hear the experience was fine overall. If there was anything that could have made it better, we'd genuinely love to know – it helps us improve for next time. If your friend enjoys the item and you ever want to order again, just send us a message beforehand and we'll sort you out with a little discount as a thank‑you. Thanks again for giving us a try. We hope to see you back soon! Warmly, Fishneo Customer Service Team

Hey, Ken Hurd, Thanks so much for this – it really made our day. We’re really glad you love the three shirts, and we’re sorry about the address glitch, but happy we could get it sorted for you. That’s what we’re here for. And volunteering at an art gallery while wearing one of our shirts? That’s a pretty great combo – no wonder you’re getting compliments. 😊 If you ever snap a photo, tag us – we’d love to see it. Also, since you’re clearly a fan of what we do, we’d love to welcome you back for your next pick. Just email us before you order and we’ll send you a special discount code – a little thank you for being such a great customer. Enjoy the other two shirts just as much, and we hope to see you again soon. All the best, Fishneo Customer Service Team

Dear Silvia Montello, Thanks so much for taking the time to leave a review – we really appreciate it. We're really glad to hear you love the design and find the set comfortable. That's exactly what we aim for. But we're sorry about the sizing issue with the trousers. You're right – the photos can make it look like the legs are tapered or elasticated at the bottom, and if they came up 6–7cm too long, that's frustrating. We'll take a closer look at those product images and the size guide to make sure they're clearer and more accurate for future customers. We're also sorry you had to get them shortened. We know that's a hassle. If you ever want to order again, just contact us and we're happy to give you a speical discount before you buy. And if there's anything else we can do, please let us know. Thanks again for recommending us despite the hiccup – we really appreciate it. All the best, Fishneo Customer Service Team

Hey, Jaime, Thanks for leaving your review – and honestly, we get why you're angry. Quality is something we take seriously, and it sounds like we really dropped the ball on your order. That's not what we want, and it's not what we promise. On the return part – you're right, it's not ideal. We ship from China, and return shipping can be expensive. We know that. We don't love it either. But we should be upfront about it, and we're working on making our policies clearer so people know what they're getting into before they buy. If your items weren't up to standard, that's on us. We'd like to make it right – not with a generic offer, but something that actually works for your situation. If you're open to it, please reply with your order number, and we'll take a fresh look at what happened. We're not here to scam anyone – we're a small team trying to make cool designs, and sometimes we get it wrong. But we want to fix it when we do. All the best, Fishneo Customer Service Team

Dear Loraine Todd, Thank you for your review on Trustpilot – and we're really glad to hear you love the design. We're genuinely sorry to hear about the issue with the sleeve. That's not the quality we want you to receive, and we completely understand your frustration. To sort this out properly, could you please reply with your order number and a clear photo of the ink stain on the sleeve? Our team will review your case and get back to you directly. We appreciate your patience and hope we can resolve this for you quickly. Looking forward to your reply. Warm regards, Fishneo Customer Service Team

Dear Aleksandra Crnkovic, Thanks for your review – we really do appreciate honest feedback like this. You're right to point out the return situation. Our return address is in China, and international shipping costs can be more than the item itself – which makes returns impractical for many customers. We should be clearer about that on our site, and we're looking at ways to do that. In cases like this, we try to offer alternatives that don't leave you out of pocket – like a partial refund or a discount on a future order. It's not a perfect solution, but it's often more practical than asking you to pay for return shipping. If you haven't already spoken to our support team about your specific order, please contact us with your order number – we'll take another look and see what we can do to make things fair. We're sorry this has been frustrating, and we appreciate you giving us the chance to improve. All the best, Fishneo Customer Service Team

Dear Bessie Ray, Thanks for taking the time to write this – we really appreciate the honest feedback. You're right about the fabric. That set was meant to be lightweight, but we can see how it might come across as cheap and thin – especially for the price. We're sorry about that. We'd actually really like to look into this properly. If you could send us a couple of photos showing the fabric close‑up, we can share them with our factory and check if there's been a batch variation or a quality control slip on that specific run. It would help us a lot in figuring out what went wrong. And we completely get why you're not returning it – the international return process is a pain, and we should be more upfront about that. We're not happy that you're left with something you'd only wear around the house. That's not what we want for you. If you're open to it, let us know what feels fair – whether it's a partial refund, or a discount on something we know is better quality. No pressure – we just want to make it right. All the best, Fishneo Customer Service Team