Fishneo

Dear Diana, Thank you so much for your wonderful review on Trustpilot – and for being such a valued repeat customer! We're truly honoured that you love our tees enough to keep coming back, and that you're even thinking of them as gifts for others. That's the highest compliment we could ask for. Whenever you're ready to add more to your collection – or need a hand picking the perfect gift – just reach out. We'd be happy to help, and we always appreciate the opportunity to serve you. Thanks again for your trust and support. Please kindly contact us when you place the order again; we can't wait to see what you pick next! Best regards, Fishneo Customer Service Team

Dear Farhang M, Thank you for sharing your experience. We are truly sorry to hear about the difficulties you've faced with your order – from the delay, to the tracking issues, and the unhelpful responses. We completely understand your frustration and why you feel you cannot trust us. We want to be clear: this is not the experience we want any customer to have, and we take your feedback very seriously. The situation you described – a tracking number showing "delivered" without the package arriving – is unusual, and we understand why it would raise concerns. To help us investigate and resolve this properly, could you please reply with your order number? We will: 1. Check the delivery status with the carrier 2. Review our communication with you 3. Work on a proper resolution We understand your frustration, and we hope you'll give us the chance to look into this and make things right. Yours sincerely, Fishneo Customer Service Team

Dear Colby Weems, Thank you for taking the time to share your detailed experience on Trustpilot. We genuinely appreciate your honest feedback, and we are truly sorry to read about your frustrations. We understand your concerns regarding delivery time, sizing inconsistency, and our responses regarding returns. Please allow us to address each point with clarity: Delivery time: We produce our items on demand, which can take 5–7 business days before shipping. However, we understand that three weeks is longer than expected, and we apologise for the delay. Sizing: You are absolutely right to point out that our button-down shirts and t-shirts fit differently. Our t-shirts are designed with a unisex, relaxed fit, which can sometimes run larger than expected. We appreciate your feedback on this and will review our size chart to make it clearer for future customers. Return and refund: We apologise for the confusion and frustration you experienced when trying to return the items. You are correct that our policy states returns are accepted. However, international return shipping can indeed be expensive, and we should have communicated this more clearly at the time of your purchase. Our intention with the 30% discount offer was to provide an alternative that would save you the cost and hassle of returning the items – but we fully understand your preference for a return and refund, and we should have respected that from the start. The "10% profit" comment was not meant to dismiss your concerns, but we can see how it came across that way, and we sincerely apologise for that. To resolve this properly, could you please reply with your order number (or the email address used at checkout)? We will personally review your order and arrange a fair resolution – including a transparent and workable return process for both sides. We value your business and your honest feedback. We hope you will give us the opportunity to make things right and to improve our processes so that other customers do not face the same frustration. We look forward to your reply. Yours sincerely, Fishneo Customer Service Team

Hi, Simon Heron, Thank you so much for taking the time to share your thoughts on Trustpilot. We're absolutely delighted to hear that you love the bold design of your shirt and that people have stopped to compliment you on it – that's always a great feeling! We also truly appreciate your honest feedback about the synthetic material. You're right to point that out, and we completely understand the preference for cotton. We use polyester on this particular design because it holds vibrant colours exceptionally well and resists fading over time, which allows us to create the bold, eye‑catching prints that you liked. That said, we absolutely hear your point – cotton would offer a more natural feel, and we agree it would be a great option even at a slightly higher price. For customers who prefer natural fabrics, we do offer a 100% cotton washed collection – it's softer, breathable, and has a more relaxed feel. If you're interested, we'd be happy to point you towards those styles or share a direct link. Thank you again for your kind words and for your constructive suggestion. It's feedback like yours that helps us improve and offer better options in the future. We hope to see you back at Fishneo soon and we will give you a special discount! Best regards, Fishneo Customer Service Team

Dear MARK, Thank you so much for your kind review on Trustpilot. We're glad to hear that even though delivery took a little longer than expected, you're very pleased with the quality and that the shirts matched what you saw online. That's exactly what we aim for. What really made our day, though, is that you ordered more as soon as your package arrived – that means the world to us. Knowing that you trust our quality and came back without hesitation is the best compliment we could receive. We'd love to keep being your go‑to for great designs. If you ever need help with sizing, styling, or recommendations, just reach out – we're here to make sure you always have a smooth experience. And when you're ready to shop again, don't forget to reach out – we'd be happy to give you a special discount to say thanks for being a loyal customer. Looking forward to your next order! Best regards, Fishneo Customer Service Team

Dear Judy Caldwell, Thank you for your honest feedback. We're really glad to hear that you appreciated the quality and thickness of our cotton – that means a lot to us. However, we're very sorry that the items turned out too big and that you couldn't easily find a way to return them. We completely understand the frustration. Our shirts have a unisex, relaxed fit, which can sometimes run larger than expected. We always recommend checking our size chart before ordering, and for a more fitted look, sizing down is often the best choice. We'd really like to help you with this. Could you please kindly let us know your order number? Our team will personally look into your case and work with you to find a proper resolution. We appreciate your support and hope to sort this out for you as soon as possible. Best regards, Fishneo Customer Service Team

Hi, Juan Manuel Ramirez Olan Thank you for taking the time to leave your feedback on Trustpilot. We're really glad to hear that you found the process easy and quick – that's exactly what we aim for at Fishneo. Knowing that your experience was smooth and hassle‑free means a lot to us. We hope you love your purchase and will consider shopping with us again. If you ever have any questions or need assistance, just drop us a line – we're here to help. Thanks again for choosing Fishneo. Best regards, Fishneo Customer Service Team

Dear Debbie Kaye, Thank you for your review. We’re truly sorry that your order arrived late and with the wrong item and size – that’s not acceptable. We understand your frustration, and we want to assure you that we are not a scam. We’re a real brand, and we take every order seriously – but we clearly failed this time. To put things right, could you please reply with your order number? We’ll check what went wrong and arrange a proper solution. We value your feedback and hope you’ll give us a chance to make this right. Yours sincerely, Fishneo Customer Service Team

Hi, Jason, Thank you so much for taking the time to leave your feedback on Trustpilot. We're truly delighted to hear that your experience with us was "just great over all" – that means a lot to our team. Knowing that you enjoyed your purchase and the overall experience is exactly what we strive for. We hope you love your new item and that it becomes a favourite in your wardrobe. If you ever need any help or have questions about future orders, we're always just a message away. Thank you again for choosing Fishneo – we look forward to welcoming you back soon. Best regards, Fishneo Customer Service Team

Dear Ms MARY GUYVER, Thank you for your honest feedback. We’re truly sorry to hear that your order from June 19th still hasn’t shipped, and that our previous replies felt reassuring but didn’t lead to action – we completely understand your frustration. Delays like this are not acceptable, and we should have been more transparent with you from the start. We also apologise that our communication hasn’t given you a clear solution – that’s not how we want to support our customers. To fix this, could you please reply with your order number (or the email used at checkout)? Once we have that, we will personally check the current status, find out what went wrong, and give you a concrete update within 24 hours – not just words, but a real plan. We appreciate your patience and hope you’ll give us the chance to make things right. Best regards, Fishneo Customer Service Team

Dear rita nagle, Thank you for your review. We're truly sorry to hear that the two XL tank tops you received were different sizes – especially after you carefully measured yourself and followed our size chart. That’s understandably frustrating, and we apologise for that. We also agree that offering only a 20% discount for a product issue wasn’t the right approach – we should have done better. Here’s what likely happened: we recently switched fabric suppliers for this style, and the new material has a slightly different weight and stretch. As a result, the final measurements between the two production batches turned out slightly different – even though both are labelled XL. This is not acceptable to us, and we're already reviewing our quality control to prevent it from happening again. To resolve your specific case, could you please reply with your order number (or email used at checkout)? Our team will look into your order, verify the batch, and work with you directly to find a fair solution. We appreciate your honesty and hope you’ll give us a chance to make things right. We look forward to your reply. Yours sincerely, Fishneo Customer Service Team

Hi, Ruben Booijink, Thank you so much for taking the time to leave your review on Trustpilot. We’re truly delighted to hear that you really liked the design of your t-shirt – our team puts a lot of care and creativity into every piece, and knowing that it resonated with you means a great deal to us. We hope the quality and fit also lived up to your expectations, and that the shirt becomes a favourite in your wardrobe. If you ever have any questions, need styling advice, or want to explore more designs, please don’t hesitate to get in touch – we’re always happy to help. We’d also love to see how you wear it – feel free to tag us on social media if you share a photo! Thanks again for choosing Fishneo. We look forward to welcoming you back soon. Best regards, Fishneo Customer Service Team

Hi, Cher Client, Thank you for taking the time to leave us a review on Trustpilot. We're truly glad to hear that you appreciate our vast selection and competitive prices – that's exactly what we aim for at Fishneo. We believe great design should be accessible, and we're delighted that our range and value stood out to you. We hope you love your purchase, and we'd be honoured to welcome you back for your next favourite piece. If you ever have questions or need assistance, we're just an email away. Thanks again for choosing Fishneo. Best regards, Fishneo Customer Service Team

Dear JL, Thank you for your honest feedback. We are truly sorry to read about your experience – both with the quality of the product and with the return process. You are absolutely right to be upset. The 10% offer you received was not a fair solution, and we should have done better. We also understand how frustrating it must have been to navigate the return process with little guidance. We take your comments very seriously, and we want to resolve this properly. Could you please reply to this email with your order number (or the email used at checkout)? Our team will personally review your case and get back to you with a fair and appropriate resolution. We want to ensure that your concerns are heard and addressed directly. Again, we apologise sincerely for the disappointment and inconvenience. We value your feedback and will use it to improve both our quality control and our customer service procedures. We hope you will give us the opportunity to restore your trust. Yours sincerely, Fishneo Customer Service Team

Dear Brian Hearns, Thank you for taking the time to leave your feedback on Trustpilot. We're really pleased to hear that you found the ordering process easy and straightforward. Making shopping simple and hassle‑free is something we always strive for, and your comment reassures us that we're on the right track. We hope you love your purchase, and we look forward to serving you again at Fishneo in the future. If you ever have any questions or need assistance, just drop us a line – we're happy to help. Thanks again for choosing Fishneo. Best regards, Fishneo Customer Service Team

Hi, Tyron James Thank you for your kind words – we're delighted to hear that you're happy with our products. Quality and design are at the heart of everything we do, and your feedback reassures us that we're on the right track. We would love to welcome you back for your next favorite piece. If you ever have questions or need assistance, please don't hesitate to reach out. Thanks again for choosing Fishneo. Best regards, Fishneo Customer Service Team

Dear Susan, Thank you for taking the time to share your feedback on Trustpilot. It means a lot to us to hear that you find our products unique and interesting – that’s exactly the feeling we aim to create with every design. We’re passionate about bringing fresh, creative styles to our collection, and knowing that you appreciate that effort truly encourages our team. If you ever have questions or need help choosing your next piece, we’re always just an email away. We’d love to have you back at Fishneo soon! Thanks again for your support. Best regards, Fishneo Customer Service Team

Dear Rachel Zemach, Thank you so much for sharing your feedback on Trustpilot. We're truly happy to hear that you love your new shirt – knowing that our designs resonate with you means a great deal to us. We hope the shirt brings you plenty of joy, and we'd be delighted to welcome you back to Fishneo whenever you're ready to browse our collections again. If you ever have questions or need assistance, we're just an email away. Thanks again for your support! Best regards, Fishneo Customer Service Team

Hi, Farhang M Thank you for sharing your experience on Trustpilot. We’re genuinely sorry to hear that you’re unhappy with our service. To help us understand exactly what went wrong with your order and find a proper resolution, could you please reply to this email with your order number (or the email address used at checkout)? Our team will review the case and get back to you promptly. We appreciate your patience and the opportunity to make things right. Best regards, Fishneo Customer Service Team

Hi, Moira Isaacson Thank you so much for your lovely review on Trustpilot! We're really happy to hear that your experience with us was – as you put it – "easy peasy." That's exactly how shopping should be! If you ever need anything else, we're just a click away. Hope to see you back at Fishneo soon. Best regards, Fishneo Customer Service Team