Fishneo

Dear Ruthann Friedman Carlisle, Thank you so much for taking the time to leave us a review — and for being a returning customer! We're truly honored that you now own two of our shirts, and even happier to hear that you love them 🥰 We completely understand your frustration with the wait time — it's the one part of the process we wish we could speed up too! Since you mentioned you expedited shipping this time, we'd love to make sure everything goes smoothly with your latest order. To check the current status and confirm that your expedited shipping is applied correctly, could you please email us at [email protected] with your order number? We'll look into it right away and give you a clear update. Thanks again for your support — we're so lucky to have customers like you! Warm regards, The Fishneo Customer Service Team

Dear Andy W We're absolutely thrilled to receive your review — thank you so much! 💙 It means the world to us that you're loving the quality and styles, especially the mesh designs. Knowing that you'd recommend us is the best compliment we could ask for. Thank you for being part of the Fishneo family. We can't wait to have you back! Warm regards, The Fishneo Customer Service Team

Hi, dear, Thank you so much for taking the time to leave us a review – and for giving us the chance to earn your business! We're really glad to hear that you found the website easy to navigate and the checkout process smooth. Making sure everything from sizing to payment is clear and hassle-free is something we work hard on, so it's great to know that came through for you. We also appreciate your honest note about the quality – we completely understand that the true test happens when the items arrive. When your order does land, we'd love to hear what you think. If anything isn't quite right, our team is always here to help. Thanks again for your support – we hope your order exceeds expectations when it arrives! Best regards, The Fishneo Customer Service Team

Dear David, Thank you for taking the time to share your experience – and I want to start by sincerely apologizing. Reading your review, it's clear we let you down, and that's not the standard we aim for. You're absolutely right to expect transparency around shipping costs. We never want a customer to feel blindsided or misled, especially after taking the time to reach out to us beforehand. The fact that you did your due diligence and still felt let down is something we take very seriously. To explain what happened: New Zealand is indeed classified in a different shipping zone for us, which unfortunately results in higher carrier rates than we'd like. That said, your comparison to QWERTY is completely fair – and it highlights that we need to do better. Your feedback has already prompted us to take a closer look at how we communicate shipping costs upfront, especially for higher-rate zones like New Zealand. We're also reviewing our carrier options to see if we can offer more competitive rates for customers in your region. We know actions speak louder than words, and we're committed to improving. Thank you again for holding us accountable – it genuinely helps us get better. Best regards, The Fishneo Customer Service Team

Dear Geraldine Keams, We were absolutely thrilled to read your kind words about our collection featuring your favorite artist! It means the world to us that you love how we’ve brought these iconic designs to life—our team puts so much care into every detail, from the print quality to the fabric feel, and it’s incredibly rewarding to hear that it resonates with you. We’re also delighted that our size chart helped you find the perfect fit, and that you were impressed by our wide range of color choices and style variety. We believe that great style should be accessible to everyone, which is why we work hard to offer diverse options that let you express your unique taste. Your comment that you “will be back for more” has made our day! We can’t wait to welcome you back to explore our latest drops—we’re always working on new, exciting designs that blend art, culture, and everyday wear. Thank you again for your support and for being part of our community. If you ever have any questions or need help finding something special, please don’t hesitate to reach out. Warm regards, The Fishneo Customer Service Team

Dear Mariace Romestant Medina, We are sorry to read about the frustrating experience you had with your recent order and the subsequent refund process, and we offer our sincere apologies for the delays in your refund that led to this dissatisfaction. We recognize there were clear missteps in how your order and refund were handled, including the shipping timeline that did not meet our stated expectations, and the miscommunication around your refund confirmation. These issues fall short of the service standards we aim to uphold at Fishneo, and we regret the stress and inconvenience this has caused you. Your feedback is extremely valuable to us, and we are taking the points you’ve raised to conduct a thorough internal review of our shipping, refund, and customer service workflows. We are committed to making the necessary improvements to our processes to ensure a smoother experience for all our customers moving forward. We understand this experience has impacted your trust in our brand, and we respect your perspective on this matter. If you have any further questions or would like to discuss this issue in more detail, please feel free to reach out to us directly at [email protected], and we will respond to you promptly. Sincerely, The Fishneo Customer Service Team

Dear Dianne Sing, We’re absolutely thrilled to read your lovely review and hear you love our washed long sleeve T-shirts—this means so much to us, especially coming from our loyal repeat customer! It’s our greatest joy to know our pieces hit the mark for you, and your kind feedback makes all our efforts in crafting comfortable, quality basics totally worthwhile. We truly appreciate you taking the time to share your love for our product on Trustpilot, and for your ongoing support of Fishneo. As a small thank you for being such an amazing part of our community, next time you’re ready to order, just reach out to us first (via [email protected] or our social media DMs)—we’ll hook you up with a special loyal customer discount as a little treat! Can’t wait to welcome you back for more great finds, and thank you again for being such a fantastic customer. Warm regards, The Fishneo Customer Service Team

Dear Kat, We sincerely apologize for the great frustration caused by your damaged product and our inadequate follow-up—this falls far short of our service standards, and we take full responsibility for the poor communication in your case. We are committed to resolving this matter for you promptly. Please send your order number and clear photos of the damaged product to us via our official service email: [email protected], or reach out to us directly through our social media private messages. Our team will prioritize your case and follow up with a resolution as soon as we receive your details. Again, we are truly sorry for all the trouble and disappointment this has brought you. We appreciate your patience and look forward to resolving this for you at the earliest opportunity. Sincerely, The Fishneo Customer Support Team

Dear Mariace Romestant Medina, We sincerely apologize for the frustrating experience and all misunderstandings this order has caused you. We take full responsibility for our poor communication throughout the process, and we want to clarify the key facts transparently for you. Your order was put on hold because we received your cancellation request prior to shipment. Our official administrative fee for voluntary order cancellation is 15%, but we proactively adjusted it to 10% as a goodwill gesture for you. The refund (after the 10% fee deduction) has been fully processed, and the official refund confirmation email has been sent to the registered email you used to place the order. Please check your inbox, including the spam/junk folder. If you haven’t received the refund email or have any further questions about the order and refund, please send your order number to [email protected]. A dedicated specialist will follow up with you promptly to resolve all issues. Once again, we apologize for the stress and inconvenience this has brought you. Your feedback is valuable and will help us optimize our order and communication processes to avoid similar issues. Sincerely, The Fishneo Customer Support Team

Dear Caleb Sousa, We’re truly sorry for the frustration and worry your missing order and unclear communication has caused you. This reply is 100% human from our Fishneo support team, and we apologize sincerely that our previous messages felt impersonal and unhelpful. The US phone number we sent is for our US-based international logistics partner, but we failed to explain this clearly to you—and this was a clear oversight on our part. We take full responsibility for this poor communication experience. Could you please send your order number and the registered email address for your Fishneo account to [email protected] at your earliest convenience? Upon receiving your details, our team will immediately contact the logistics provider to verify the full shipping track of your order and conduct a thorough investigation. We promise to send you a detailed update with a tailored resolution plan within 24 hours, and a dedicated specialist will be assigned to your case to follow up with you every step of the way until this issue is fully resolved. We take your experience with our brand very seriously, and we thank you for your valuable feedback—it will help us quickly improve our international customer service and avoid similar issues for all our customers. Once again, we apologize for the inconvenience this has brought you. We look forward to your reply and to resolving this matter for you promptly. Sincerely, The Fishneo Customer Support Team

Dear Ally, Thank you so much for your amazing review—we’re absolutely thrilled to hear you love your new t-shirt and had such a great experience with us! It means the world to our team that you think the quality is excellent, the website was easy to navigate, and our designs stood out to you. We’re over the moon to know you’re planning to add more pieces to your collection, and we can’t wait to share more great designs with you soon. Thanks again for choosing Fishneo—we really appreciate your support, and we look forward to your next order! Warm regards, The Fishneo Customer Service Team

Dear Matthew We were so glad to read your lovely review on Trustpilot—thank you for sharing your honest feedback about our designs, shirts, and the cardigan fit! It truly made our team’s day to hear you love the aesthetics and comfort of our pieces; we work hard to create items that look great and feel great to wear. We also totally get that fit is super personal, and we’re sorry the cardigan feels tight on you, even if your friends think it looks great. If you’d like to sort this out—whether it’s exchanging for a larger size, getting styling tips to make it feel more relaxed, or discussing other options—please don’t hesitate to reach out to our customer service team. You can contact us via email at [email protected], and just share your order number with us—we’ll get back to you right away and make this right. Thank you again for being such a valued customer. We hope to assist you soon! Warm regards, The Fishneo Customer Service Team

Dear Kimberly Olivera, We are truly sorry to hear that your first purchase experience with Fishneo was so disappointing—and we completely understand your frustration. Delivering products that match their descriptions and providing satisfying support is at the core of what we do, so it’s disheartening to know we fell short for you. We want to clarify that the discount offered earlier was only our initial proposed solution, and it was by no means the only option available to you. We fully respect that this wasn’t what you were looking for to resolve the issue of mismatched product descriptions. Could you please share your order number with us via our official support email ([email protected])? Our dedicated customer service team will prioritize your case, review your order details thoroughly, and work out a tailored solution that addresses your concerns appropriately. Your feedback is incredibly valuable to us—it helps us identify where we need to improve, so we can deliver better experiences for all our customers. We hope you will give us a chance to make this right for you. Sincerely, The Fishneo Customer Service Team

Dear Jerry Hodges, Thank you for taking the time to share your recent shopping experience and provide such detailed feedback. We sincerely apologize that the sweatshirt did not meet your expectations and fully understand your disappointment—we certainly don't want our customers to have this experience. We apologize that you felt your order did not match the product on our website, and this makes us realize that we still have room for improvement in ensuring that every product reflects the quality and color that customers see on the website. Your feedback regarding the print and workmanship has been submitted to our product and design teams, who will strengthen their pre-shipment inspection process to prevent similar situations from happening again. We also sincerely apologize for the cross-border return shipping costs you incurred—international logistics costs often fluctuate significantly and frequently exceed expectations, which we understand exacerbates your disappointment. We have offered a 30% discount in hopes of compensating for your loss, but we understand that this is not the solution you would expect. Your satisfaction is at the heart of everything we do, and we hope to find a way to properly resolve your issue without incurring high return costs. Please contact our professional customer support team directly: [email protected]. Our team is ready to listen to your feedback and work with you to find a fair and reasonable solution. At Fishneo, we value every customer's voice. Feedback like yours helps us grow and improve our processes to provide better products and a better user experience. We hope you will give us a chance to rectify this. Sincerely, The Fishneo Customer Service Team

Dear Mark Gilson, We are sincerely sorry to hear about your frustrating order experience—this is not the standard we strive to deliver at Fishneo, and we take your concerns extremely seriously. We want to clarify that Fishneo is a legally compliant brand, and all our products are fully licensed and sourced directly from authorized suppliers. The delay in your shipment and lack of tracking information are highly unusual, and we are eager to get to the bottom of this immediately for you. Could you please share your order number with us via our official support email ([email protected])? Our dedicated customer service team will prioritize your case, conduct a full investigation into the order status, and provide you with a detailed update within 24 hours. We understand your disappointment and frustration, and we are committed to resolving this matter to your satisfaction. Thank you for your patience as we work to fix this for you. Sincerely, The Fishneo Customer Team

Dear Ruthann Friedman Carlisle, THANK YOU SO MUCH for sharing this fantastic review on Trust—we’re absolutely over the moon to read your kind words! 🎉 We’re obsessed that you loved our product, the fun graphics, the cozy cotton, and how much joy it brought you—those little details are exactly what we pour our hearts into, and it means the WORLD to us that they hit the mark for you! Your awesome feedback just made our whole week. Thanks for being such an amazing part of the Fishneo family—we can’t wait to bring you more fun, comfy, graphic-packed pieces you’ll adore! Warmest regards, The Fishneo Customer Team

Dear Howard Dominguez, Thank you so much for taking the time to share your wonderful review on Trust—we’re absolutely thrilled to read your kind words! 🥰 It means the world to the entire Fishneo team that you love the fit (perfect pull, yes!), comfort, and beauty of our piece—knowing we’ve crafted something that brings you joy is why we do what we do. Genuine feedback like yours isn’t just thoughtful—it’s our greatest motivation to keep refining styles that feel tailor-made for you. We truly value your support, and every positive note reminds us to keep delivering the quality and design you deserve. As a small token of our gratitude, we’ve added a special 15% off coupon for your next purchase, please kindly contact us if you want to place another order—here’s to more stylish, comfortable finds that you’ll adore! If you ever have questions, need styling tips, or want to share more of your looks, we’re always here. Stay tuned for exciting new arrivals—we can’t wait to surprise you with more pieces you’ll love. Warmest thanks again for being such an amazing part of the Fishneo family! Best regards, The Fishneo Customer Team

Dear Mariace Romestant Medina, We are truly devastated to hear about your deeply distressing experience—this is the exact opposite of the trust we strive to build with every customer, and we offer our sincere, unreserved apologies for the frustration, anxiety, and disappointment you’ve endured. We take your allegations extremely seriously: the failure to ship your order, lack of transparent tracking updates, unhelpful scripted responses, and the issues you faced when requesting support are completely unacceptable. This is not the standard we hold ourselves to, and we are launching an urgent internal investigation into your order status and the handling of your inquiries. To resolve this immediately, please reach out to our customer experience manager directly at [email protected] with your order number. We will prioritize your case personally, conduct a full review of your order, and work with you to find a fair and satisfactory resolution—we are committed to addressing this properly, and your order details will be escalated to our leadership team for urgent action. We understand your anger at feeling unheard and dismissed, and we deeply regret any missteps in our customer service that led to this. Rest assured, we do not tolerate censorship of legitimate complaints, and we are reviewing our communication protocols to ensure all customer concerns are addressed with empathy and urgency. Your feedback is a critical wake-up call for us to improve, and we are determined to make this right for you. We hope you will give us the chance to rectify this experience and demonstrate our commitment to accountability. Please contact us at your earliest convenience—we are here to resolve this promptly. Sincerely, The Fishneo Leadership Team

Dear Lindsey Thank you for sharing your honest feedback—we are truly sorry to hear your order did not meet your expectations, and we apologize sincerely for the overpriced feeling, delayed shipping, unhelpful tracking, and the incorrect items you received. It’s completely unacceptable that the sweaters you ordered arrived as printed long-sleeve T-shirts, and that your order was wrong. We are immediately reviewing our order fulfillment and quality control processes to prevent this from happening again, and we’re working with our logistics team to improve tracking updates for all shipments. Please contact our customer service team at [email protected] or our official Facebook page with your order number. We will work closely with you to find a satisfactory solution that addresses all your concerns. We value your feedback and are committed to doing better. We hope to have the chance to make this right for you. Best regards, The Fishneo Customer Service

Dear Rufus Tolbridge, We are truly sorry to hear about your terrible shopping experience—from delayed order updates, unhonored cancellation requests, lost parcel due to courier negligence, to dismissive customer service. This falls far below our standards, and we take full accountability for every misstep. We are immediately reviewing our order cancellation policies, re-evaluating our partnership with Evri, and retraining our customer service team to prevent repeat issues. We are currently unable to find the order number using your name. To resolve this properly, please contact us via [email protected] or our official Facebook page with your order number. Our team will work closely with you to find a satisfactory solution that addresses your concerns. We deeply regret the stress and frustration we’ve caused. Your feedback is critical to our improvement, and we hope to have the chance to make this right. Sincerely, The Fishneo Management Team