Automotive parts : Brake & Clutch parts,Filters,Belts,Wipers,Chassis, Suspension We cover models including Japanese,European, American,Chinese,Korean vehicles
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that international shipping is exceptionally fast, and ordered items arrive securely packed and exactly as described in the online catalog. Many enthusiastic buyers also appreciate the reasonable pricing and genuine parts that make maintaining their personal vehicles much easier and considerably more affordable.
However, some people mentioned unexpected extra import taxes and customs fees charged upon delivery that significantly added to the final overall cost. Others also noted that tracking active orders or sorting out incorrect items could occasionally become difficult, confusing, and tedious during the process.
Too many cancellations. this is time wasting as cancellations are done after waiting for days. we also lose monetary value due to forex trading at the bank. Improve your services to ensure that if there is no stock, payment should automatically be rejected.
Fitinpart.sg 回复2023-08-19
Dear Kondwani,
We sincerely apologise for the negative experience you had. We are working on notifying our customers on every delayed orders so that our customers get new updates on their order. We appreciate your patience as we work on this productivity.
We will greatly appreciate the opportunity to serve you better on your next order. Once again we apologise for the inconvenience caused on your part.Thank you!
Don't ever buy from them. Bought battery on shopee from them. Worst experience ever. If I could give them zero stars I would. Was contacted by Manjinder and was told to collect as battery was sent from warehouse to their office but as I wanted to order more, told him that I would collect when all the orders are in. He said fine but I would have to click on 'Received' first. I was like 'huh'. I haven't even collected the item and he wants me to click received and release payment to them. I told him no and he immediately called me and gave me some reason about the order affecting their rating. When I refused, he got extremely rude and said I didn't understand the shopee process. I told him to let me speak to the boss but he refused. I said fine and asked him to cancel my order as they are not interested in my business and customer satisfaction. He said the company is big and 'doesn't need to make 1 customer happy'. I told him I would lodge a complaint and he said 'go ahead'. So this is it. I went to shopee and straightaway cancelled my additional order. Also contacted shopee customer service and they told me not to click on 'Received' and they will help me cancel the order. A few minutes, later, he messaged me again saying I could still come by and collect by 15 Jul if I still wanted the battery. First he says I have to collect today or click 'Received' and now I can collect by 15th??? Do not trust this outfit.
Dear Hammad,
Thank you for taking time to share with us your review. We are sorry to hear you had such a disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
Long delays in delivery and frequent cancellations
Order several parts & delivery stated as 30 days, or early Dec. Stocks never arrived so I sent an online message to customer service & was informed that stocks will arrive only in end Jan. In other instances, after I selected & ordered the cheaper priced option, my order was cancelled by Fitinpart. I went online to check and it's still available. Dishonest click bait.
Fitinpart.sg 回复2023-08-19
Dear KM Y
We sincerely apologise for the negative experience you had. We are working on notifying our customers on every delayed orders so that our customers get new updates on their order. We appreciate your patience as we work on this productivity.
Nevertheless, we are glad that our customer service team has gotten in touch with you and we greatly appreciate the opportunity you have given us to clarify further. Once again we apologise for the inconvenience caused on your part. We look forward to serving you again on better days! Thank you!
I Ordred 2 parts. A week went by. My order is cancelled.
I go into the webshop. Parts are still available, but at a higher price...
What the F...
Fitinpart.sg 回复2023-08-19
Dear Peter
Thank you for taking time to share with us your review. We are sorry to hear you had such a disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
the part and packaging came very old and worn out.
looks like keep very long but cheap to use.
1 more thing to note. the wiper frame not fit honda fit rear hook. need to take out the wiper rubber and put on original wiper frame.
Fitinpart.sg 回复2022-07-26
Dear Ah Ken,
We apologise for the experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
I’ve purchased from Fittinparts on several occasions for many years. Delivery was very fast back then. Delivery was very slow lately.
Fitinpart.sg 回复2022-07-12
Dear Kelvin,
We apologise for the experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
From good to bad to worse.
"Stocks and Delivery" timing very slow and inaccurate.
Totally unreliable.
Fitinpart.sg 回复2022-07-12
Dear TY,
Thank you for taking time to share with us your review. We are sorry to hear you had such a disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
Dear James,
Thank you for your review. We are sorry to hear you had such a disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
Delivery timeline has gotten from BAD to WORSE!
Waited for more than 2 weeks even for items in located domestically in SGP
Fitinpart.sg 回复2022-05-31
Dear Elvin,
Thank you for taking time to share with us your review. We are sorry to hear you had such a disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
Dear Kee Tong Tay,
Thank you for taking time to share with us your review. We are sorry to hear you had such a disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
Customers Services was Great 5 stars .especially Venice would ran the Extra Mile.Good work Venice.
DELIVERY? From Good to Bad .Even if you order from Malaysia or China they would come faster then their Delivery from Tuas to Kaki Bukit.
I got numbers of Cancellation due to slower delivery.
HOPE its will improved. Soon
That my honest reviews.
Fitinpart.sg 回复2022-05-19
Dear Robert,
Thank you for your honest review. We are sorry to hear you had such a disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
product range is good.
but delivery need to improve. it's not uncommon for some orders to take more den 1 week to be delivered (ex-stock items)
Fitinpart.sg 回复2022-05-19
Dear Transport Machinery,
Thank you for taking time to share your review. We apologise for the disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
I ordered something and 10 days later is still wasn't shipped
Fitinpart.sg 回复2022-05-19
Dear Moins,
Thank you for your review. We are sorry to hear you had such a disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
Iam not too happy with the service.
I ordered my parts on the 3/5/22 and am still waiting for shipping information or the parts. Each time they say, they are packing. How long does it take to pack a single item that is less than a kilo in weight.
Fitinpart.sg 回复2022-05-13
Dear Gordon,
Thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you would like to know on your current order status.We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
Very bad managment and service! Getting bad to worse.
Fitinpart.sg 回复2022-05-13
Dear Jeremy,
Thank you for your review. We are sorry to hear you had such a disappointing experience, but I really appreciate you bringing this issue to our attention. We have listed our available hours more clearly on our 'Contact Us' page. Do reach out to us if you require any clarification on your order. We hope to serve you again on better days and be able to create better customer experience for your next order. Thank you!
Dear Chan Chee Wah,
Thank you for taking the time out to share your experience and sharing your review with us. We are working towards a more seamless process for our customers nevertheless we thank you for the feedback given. We look forward to serving you again and hope to redeem ourselves on your upcoming order review. Cheers!
GOOD VARIETY, BUT DELIVERY DELAYS AND MAJOR TIME WASTE
There is a wide range and variety of prices, but there is a major problem.
Once the order has been placed, if the seller is not reliable and does not have the item, there are repeated cancellations and returns, and this causes significant loss of time, which in many cases causes you to order the items from local suppliers.
The verification of the availability of the piece should be a maximum of 2 or 3 days.
On the other hand, when a cancellation of pieces is made, the payment of the articles is made, but not the proportional part of the transport costs.
The main problem, as I say, is the loss of time and cancellation after several days and if it is requested again, we enter the same dynamic again.
Sometimes items from 3 or 4 different suppliers have been canceled and I have ordered a month and then have to order it from a local supplier
Fitinpart.sg 回复2022-04-28
Dear Enrique Garcia,
Thank you for taking the time out to share your experience and sharing your review with us. Your feedback will help us to further improve our service for everyone. We are looking to source more reliable vendors so that we can increase more parts choices for our customers with faster response time.
Do note also that refunds of transport costs are proportionate according to the volume weight of the item rather then the value and it depend as well on the shipping cost that you have incurred during your order, if null value, then there will definitely be no refund for shipping cost if cancellation of item is done.
Do feel free to contact us if you require further clarification.
We look forward to serving you again and hope to redeem ourselves on your upcoming order review. Cheers!
Goods received in good condition but rather slow compared to former purchase.
Anyway thanks for the delivery.
Installed the Exhaust Seal this Monday, installation is easy but abit hard to reach with little room to knock the old one out. After replaced, the vehicle sounds more quieter.
Thanks Fitinparts.
Fitinpart.sg 回复2022-04-28
Dear Daniel Woo,
Thank you for taking the time out to share your experience and sharing your review with us. Your feedback will help us to further improve our service for everyone. We look forward to serving you again and hope to redeem ourselves and get 5 stars from you on your upcoming order review. Cheers!
Dear Tsen FunHeng
Thank you for taking the time out to share your experience and sharing your review with us. Your feedback will help us to further improve our service for everyone. We are looking to source more reliable vendors so that we can increase more parts choices for our customers with faster response time. We look forward to serving you again and hope to redeem ourselves on your upcoming order review. Cheers!
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