Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the customer service team is very helpful and responsive when addressing delivery questions or product concerns. Many consumers also appreciate receiving quick refunds and well-packed items that match their daily needs.
Though some people reported excessively long delivery times along with persistent issues regarding incorrect sizing or missing items. Others experienced significant difficulties obtaining full financial returns, noting that customer support often provided repetitive or automated responses. Shoppers also noted that certain products did not look like the website advertisements or suffered from poor quality.
Total scam dont buy from here - I ordered 4 items bra items to correct my posture and all I got were 4 front closure bras - no support or anything, rejplied to email got through to some company called Seel and they couldnt help with my return for refund within 14days of buying - so bought on the 3rd May received 11th May and was trying to contact to get proper return address even had pictures of label when it arrived and said Ill return direct to address on parcel still no reply to 6 emails, if they do it will be outside 13 days since purchase which looking at the other reviews here happens alot so just dont waste your money on them - Scammers
Floweraup 回复2026-05-18
Dear Customer, thank you for your honest feedback.
We are sincerely sorry that the posture correction bras you ordered are totally different from description with no practical support effect. We feel extremely regretful for all the bad experience and troubles caused to you.
Please send your order number and related photos to our official customer service mailbox [email protected] . We will immediately follow up your return and refund demand properly. We truly apologize again for our poor service.
Bought a product which was miss sold !! Did absolutely nothing like the add. Very misleading
Floweraup 回复2026-05-14
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to [email protected] . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
I would have given 5 star but I had an issue with my delivery. Ordered black and blue jeans. Received 2 blue. Contacted customer service, who were very efficient in dealing with this matter. However, they were to send out the black pair and I received another blue pair as the black was out of stock. Again, customer service were quick with replying and a refund is on the way.
I’m just saying it’s not as good as I thought it would be, my puppy soiled on my rug , it hardly cleaned it, just I’m not impressed at all
Floweraup 回复2026-05-07
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: [email protected] . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
The product was fantastic for removing stains. The size was a bit disappointing but only because I didn't check the size of the bottle before purchasing.
Bought these glasses as I was hoping to only wear one pair of glasses for all uses. Unfortunately my eyes dont seem to want to conform and I can see ok if just slightly blurred close up but unfortunately does not work with my eyes long distant This is not down to the glasses as far as im concerned they may be perfect for another person. It's the chance you take but Floweraup is a respectable company and I've always received excellent customer service. 😀
They item does not work.
False advertisement.
The lipstick doesn't change colour.
Its just a plain balm.
Floweraup 回复2026-05-01
Dear customer,
We sincerely apologise for the disappointment caused by the product not meeting your expectations.
Please send your order number to our customer service email ([email protected] ), and we will look into this and arrange a suitable solution for you promptly.
Have placed an order with this company weeks ago, still not received it and no response from customer service despite a number of emails sent. Shocking service! Why have you replied to this review asking me to send an email to your customer service? As I've already said I've sent a number of emails but nobody is responding. Please can someone tell me where my parcel is or issue me a refund.
Floweraup 回复2026-04-27
Dear customer,
We are incredibly sorry for the long delay of your order and the lack of response from our customer service after you sent multiple emails. We fully understand how frustrated and disappointed you must feel, and we sincerely apologize for our shocking service.
Could you please send your order details to our customer service email: [email protected] ?
We will urgently check your order status and resolve this matter for you without delay.
I purchased a dashcam when it arrived
No memory card as in the add.
No WiFi connection as in the add
On using my memory card the card went into the unit not able to retrieve it.
Since got one reply very expensive to send to china.
Did offer replacement but I would have to pay a delivery charge.
But they are not giving answers to my questions
We just get replies via zen
Floweraup 回复2026-04-17
Dear customer,
We are truly sorry for the serious issues with your dashcam and the frustrating experience you’ve had.
We also apologize for the slow and unclear replies, the high cost of returning the item to China, and the delivery charge for a replacement. This is not the service we want to provide.
Please send your details to our customer service email address: [email protected].
Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Recently had an issue, it’s now in the process of being resolved. (I’m told)
Only issue, that I had to rate on Trustpilot before they engaged with me.
Hopefully I’ll not have to rate again if the resolve is not resolved 😃
I ordered a shower bracket, sadly my shower head is too big for it.
I followed their process, of trying to get in touch prior to sending back.
Five emails, not one reply!!
Dreadful customer service!!!!
Edit: all is well, they have fully refunded my costs, great response
Floweraup 回复2026-04-14
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: [email protected] . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Sunny Bee
Loungon
Londonnk
Stardusst
Brittrove
Chic Lucky
Seazzyjoy
Modamissy