Excellent service
Excellent service, after Royal Mail lost the first delivery they were quick to get it sorted
About Floweraup
Data updated- Website
- floweraup.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 154 reviews
- Replies to negative
- 92% (104/113)
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Is Floweraup legit?
Floweraup (floweraup.com) has a 2.7 out of 5 rating on OK.one, based on 213 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 50% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that the customer service team is very helpful and responsive when addressing delivery questions or product concerns. Many consumers also appreciate receiving quick refunds and well-packed items that match their daily needs. Though some people reported excessively long delivery times along with persistent issues regarding incorrect sizing or missing items. Others experienced significant difficulties obtaining full financial returns, noting that customer support often provided repetitive or automated responses. Shoppers also noted that certain products did not look like the website advertisements or suffered from poor quality.
Auto-generated from all reviews of this business. For reference only.What people say
Placed an order on the 11th September 2026
Placed an order on the 11th. September. Still awaiting order to arrive, no correspondence received.
Reply from Floweraup2026-10-04
Dear valued customer, We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience. We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order. Please send your order details to your dedicated after-sales service channel: [email protected] & WhatsApp ：14437077404. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution. Please give us a chance to ensure that the item you ordered is safely delivered to you.
not a scam
For some reason, everyone thinks this is a scam. i have brought several things over the last year and have had no problems
Hi give Lucy 5 Stars she was so helpful…
Hi give Lucy 5 Stars she was so helpful and sorted the problem out.😊
Ordered a dress but was sent the wrong…
Was sent the wrong item but Customer Service agreed to send the correct one without having to return the first and notify me of tracking number once sent. Cannot fault this response to my problem.
Good customer service and very good…
Good customer service and very good quick sort out a problem and they did refund money back to my account. specially that I had a chat with Lucy on WhatsApp she's a very nice and sort out my problem very kind of her. Thanks again 🙏🥰
I ordered the pink dress and when it…
I ordered the pink dress and when it arrived it was faulty .. I contacted customer services and they were brilliant, so helpful. They arranged for another dress to be sent out straight away, I received it a few days later. I’m very pleased!
Total rip off don’t buy from this…
Total rip off don’t buy from this company shows one supplies another total shit.
Reply from Floweraup2026-08-12
Dear Customer, thank you very much for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Glasses uncomfortable and cause eye…
Glasses uncomfortable and cause eye strain wasted my money contacted them about refund just get the same reply about what’s wrong with them keep telling them and get same response sucked in on good video advert my advice keep away save your money definitely dodgy company to deal with.
Reply from Floweraup2026-08-05
Dear Customer, thank you very much for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: [email protected] . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Don’t know who they are but they just…
Don’t know who they are but they just took 12 quid off my card reported
Reply from Floweraup2026-08-02
Dear Customer, thank you very much for taking the time to provide feedback. First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately. To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: [email protected]. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution. Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make.
I ordered a gel pen nail varnish set
I ordered a gel pen nail varnish set. The set was delivered completely useless! The package consists of 2 gel pens and a UVA torch to set the gel! One pen produced no gel at all when on twisting is as instructed it was either empty or broken, and to top it off the UVA torch didn’t work at all so that pen that did work is now just wet sticky gloop on my nails that’s won’t set! Complete waste of money and time
Reply from Floweraup2026-08-01
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly. We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at [email protected], and we will work with you to find an immediate resolution. We appreciate the opportunity to make this right.
I bought these because they were…
I bought these because they were advertised as safety shoes for kitchen work. Unfortunately, they are not safety shoes. The toe area is soft and does not have a protective toe cap. They feel more like basic rubber clogs than professional safety footwear. I would not recommend them to anyone who needs certified safety shoes for work.
Reply from Floweraup2026-07-25
Dear Customer, Thank you for bringing this to our attention. We sincerely apologize that the material and quality of the product are far below your expectations, and that it does not live up to your standards. This is certainly not the experience we wish for our customers. We would like to make this right for you. For a prompt resolution, please contact our customer service team [email protected] with your order number. We are ready to assist you with a suitable solution. Thank you for your patience and the opportunity to address this.
Looks like I got scammed
I.bought three items from them. Received the most pitiful tat imaginable. Has anyone else tried to get a return number and refund? I email them everyday and the Zendesk just sends a bog standard reply. They just will not deal with it. I’m stuck with junk at the cost of £34? Warning!! Do not purchase unless you want scamming.
Reply from Floweraup2026-07-23
Dear Customer, thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had and fully understand your frustration. We take your feedback very seriously and will review our service to prevent this from happening to other customers. Please send your details to our customer service email address: [email protected] professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
prompt action
prompt action, politely answered,all in all a good shopping ewxperience and follow up from customer service
Quick delivery
Quick delivery, good quality items. Rectified an issue straight away. Will use Floweraup again
Good customer service experience
Although the quality of the product ordered was did not meet specification ,the customer service experience was top notch . It was quite responsive and my refund was quick.
Excellent customer service.
My ordered some swimming costumes from Floweraup a company she found on Facebook so when they came she found them too small them i thought here we go again!!. But to my surprise when I asked for return address they as their distribution plant was in Asia it would take a long time to return they offered to keep the goods and a refund of 70% of my money to which I accepted thinking that's the last I have seen of that. To my surprise the money was back in bank the next day, a top class service well done Floweraup she will using your company again in the future you have some different products to the norm.
This company dealt with my concerns…
This company dealt with my concerns quickly and corrected everything to my satisfaction. Thank you.
Communications
We got there in the end so everything went well so keep the good work up at your end
Sorted my problem out
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