Refund given for item with no instruction manual.
I complained that there wasn’t an instruction book with the exercise item I bought and they refunded my money excluding postage. I was happy with that . I didn’t have to return the item .
Floweraup (floweraup.com) has a 2.7 out of 5 rating on OK.one, based on 213 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 50% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the customer service team is very helpful and responsive when addressing delivery questions or product concerns. Many consumers also appreciate receiving quick refunds and well-packed items that match their daily needs. Though some people reported excessively long delivery times along with persistent issues regarding incorrect sizing or missing items. Others experienced significant difficulties obtaining full financial returns, noting that customer support often provided repetitive or automated responses. Shoppers also noted that certain products did not look like the website advertisements or suffered from poor quality.
Auto-generated from all reviews of this business. For reference only.I complained that there wasn’t an instruction book with the exercise item I bought and they refunded my money excluding postage. I was happy with that . I didn’t have to return the item .
Lovely product very pleased. Good quick efficient service and delivery Great communication
When I ordered my product and they sent the wrong one and wouldn’t send the right k e out they however did have the check to offer me 20% of if I made a order with them again, which I find disgusting
Customer service was great sorted my problem out right away
I was delighted with the end result which was handled professionally by LUCY and I would rate her 5/5. 💯 However, I was very disappointed at the manner in which the company tried to avoid issuing a refund and some of the options they offered. I feel that a less confident customer would have been taken advantage of. Despite this I feel that Lucy compensated for the lack of customer care prior to her getting involved and hopefully will make future purchases. 🙏
Delivery was quite slow so you need to allow for that. Very good customer service for an item of clothing that didn't fit. Full refund quickly received after good communication via email with customer service.
Ordered two swimming costumes, delivery took a while but received and as shown on website however I did not like the fit. Asked to return for a refund and was asked if I would like another size and pay shipping fee. I declined this and was offered a full refund and to keep the items due to cost of sending back. Received full refund without the hassle of sending back and paying shipping fees. Very satisfied.
Excellent customer service and always willing to satisfy unhappy customer/s by ensure complaint/s are resolve in a professional manner. I highly recommend this store.
I ask for refund as I didn’t like what I ordered and in 3-4 days my money was back into my account. The costumer service was great although was problem in a first day. I am happy when think end this way,
Scammers. An item was missing from my order so i got onto customer services and they kept replying the same saying the tracking shows it jad been delivered. I said yes but something is missing and they sent me the same reply again and again and again i got very mad in the end. They take your money and rip you off
Dear Customer, Thank you very much for taking the time to provide your feedback. We are deeply sorry to hear that we omitted an item from your order, and we sincerely regret the trouble and inconvenience this has caused you. We take full responsibility for this error and the poor service experience it has caused. Please send your order details and relevant information to our customer service email address: [email protected]. Our dedicated customer service team will prioritise your case and provide you with a clear and effective solution within 24 hours. We hope to have the opportunity to resolve this matter to your satisfaction and to regain your trust. Thank you for your patience and understanding.
Shocking! The dress didn't even look like the pic, the colour wasn't even the same blue. When I wanted to return it they just ignored my emails and had no live chat button as mentioned on the website. A disgrace! Save yourself the trouble and frustration!
Dear Customer, thank you for sharing your feedback on your shopping experience with us. We apologise that the item did not match the description provided. Our customer service team is ready to assist you; please email your order details to [email protected]. We will ensure this matter is dealt with appropriately.
Company overseas, item was stuck with customs so took over a month to arrive and outfit awful, nothing like it looked online. I have tried to return for weeks and they just refuse any refund. They have now offered 3.79 towards another purchase! Please dont be scammed
Dear Customer, thank you very much for taking the time to share your feedback. We are truly sorry that the T‑shirt quality and material were nothing like what you expected and left you feeling completely dissatisfied. We understand how disappointing it is to receive a product that falls so far short of what was shown, and this is not the level of quality we want to deliver. Please send your order details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours.
I ordered a hair piece from advert i saw on Instagram, they are all complete con, you should of seen what the sent me. BEWARE
Dear Customer, Thanks for letting us know about your experience. We’re sorry the product didn’t match what was shown. Our support team is ready to help, so please email them at [email protected] your order details. We’ll get this sorted out for you.
Most pathetic company I have ever dealt with. The product came - absolutely disgusting quality. Tried to return (1 month) later 3 emails. Not even a reply. Your a pathetic company.
Dear Customer, thank you so much for taking the time to share your concerns. We are deeply sorry to learn that your recent shopping experience was unsatisfactory, and we sincerely apologize. We value every disappointment you experience and are committed to resolving issues as quickly as possible. To expedite your process, please contact our customer service email: [email protected]. Our professional customer service team will provide you with detailed assistance within 24 hours. We sincerely hope to regain your trust and look forward to your next visit.
My order never arrived , I emailed them and got a reply saying it’s still in the “time to come window “ . It’s now 2 months later and they will not respond whatsoever to my emails asking for a refund . Avoid this company is my advice ! This next bit I’ve added on June 23rd because it would seem the only way this company actually responds to you Is if you leave a bad review on here . They replied asking me to contact customer service which I’ve done approximately 15 times in the last month so once again I’ve emailed - no reply . You cannot speak to anyone on the phone it’s just automated. For gods sake just refund my money !!! What’s the matter with you people . Do not reply to me asking me to contact you . I’ve spent weeks and weeks contacting you . Just refund my money will you order number is ; FLOW181402
Dear Customer, thank you so much for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Trying to return an item and not getting anywhere, so frustrating, avoid at all costs!
Dear Customer, thank you very much for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: [email protected] . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I received my order but unfortunately one was faulty. After a issue with custom service they have offered a refund and im now waiting for a replacement. They stated they are all for custom satisfaction and I must say im happy with the custom service .
Dear Customer, thank you for bringing this to our attention. We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: [email protected] with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
UPDATE: Customer service reached out and reshipped my items which were received. _________________________________________ I placed a sizeable order with FlowerAup on 02 May 2026 (Order #FLOW182801). Since then, I have followed up four separate times via their customer service email: service@floweraup(dotcom) on 08 May, 13 May, 17 May, and 25 May. All emails appear to have been attached to the same Zendesk ticket, yet to date I have received no meaningful update regarding my order or an estimated delivery timeline. It is extremely disappointing that despite repeated follow-ups, no one has responded to acknowledge the issue or provide any clarity. The complete lack of customer communication reflects very poorly on the service experience. Will this review finally receive human attention rather than another automated response? Or should I continue expressing my frustration through additional reviews in the hope that someone will eventually respond to my emails and provide an update on an order that has already been paid for?
Dear valued customer, We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience. We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order. Please send your order details to your dedicated after-sales service channel: [email protected]. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution. Please give us a chance to ensure that the item you ordered is safely delivered to you.
Good customer service replied within a reasonable time Nothing was a problem even when I ordered wrong size
No response to request for return and refund due to item not fitting. Disappointed.
Dear Customer, thank you for your feedback. We are truly sorry that we failed to reply to your return and refund request for ill-fitting items, leaving you greatly disappointed. We sincerely apologise for our negligence and poor service. Please contact us via our customer service email [email protected] with your order info. We will handle your demand promptly and give you a satisfying solution.
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