Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the customer service team is very helpful and responsive when addressing delivery questions or product concerns. Many consumers also appreciate receiving quick refunds and well-packed items that match their daily needs.
Though some people reported excessively long delivery times along with persistent issues regarding incorrect sizing or missing items. Others experienced significant difficulties obtaining full financial returns, noting that customer support often provided repetitive or automated responses. Shoppers also noted that certain products did not look like the website advertisements or suffered from poor quality.
Do not buy from this company. Whatever is proposed does not materialise when it does eventually come and they palm you off when you request a refund.
Dr P
Floweraup 回复2026-04-14
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: [email protected] . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Goods ordered in March 2025, queried in December, order not received and no refund
I ordered some spectacles in December 2025, which did not arrive. I contacted them regarding this, but they claimed they never received the order. This denial was after I had paid for them (which you have to do before they dispatch the order). Their response was unsatisfactory, and up until today, 28/03/2026, I have not received my order, and I have not been offered a refund.
THIS IS THE UPDATED REVIEW
Glasses order
Tuesday, 25 March 2025⋅23:00 – 23:30
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🔥Hot Sale🔥Ultra Light Anti Blue Presbyopic Glasses（50% OFF）
Black Gold (Anti Blue Light) / 350° (70-74 Years Old)
1
£11.99
Floweraup 回复2026-03-31
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: [email protected]. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Really disappointed.
The product is nothing like they show, poor quality, different material.
Bullshit.
Still waiting for a refund.
Poor customer service
Floweraup 回复2026-03-26
Dear Customer, thank you very much for taking the time to share your feedback.
We are deeply sorry that the quality and material of the item were unsatisfactory, and that your refund request has not been processed properly. We understand your disappointment and regret that our customer service has not met your expectations.
Please send your order details to our customer service email address: [email protected] . Our professional customer service team will provide you with the best solution within 24 hours.
I ordered what was shown on video as Dr melaxin cream, i received a different make called Barupt. I complained and i had email back saying keep the item and they will refund, and they asked if i could leave a good review, but i didnt. Says alot about this company! I actually have received the refund
Floweraup 回复2026-03-26
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: [email protected] , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I did not like this lipstick at all it tastes vile and could not wait to get it off my lips. I’m stuck with 2 of them which I will never wear . Another stupid purchase of me being influenced by advertising.
Floweraup 回复2026-03-26
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: [email protected] . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Customer service is spot on.
Quick to reply and to sort out any issues promptly.
I have been dealing Lily , she very understanding and friendly .
I would definitely use the company again .
The 3 lipsticks broke as soon as I used them. Sent photos and emailed the company. Without hesitation they sent me 3 new ones. Their customer service is excellent and I will definitely order through them again. Thank you 😊
Ordered according to the size guide but it was too big , I was then sent the next size down for postage only of €5, still too big, sent me another one for free, was perfect fit
Prompt and excellent service
Wanted to return items as sizing very inaccurate (ordered 3XL was more like small). Sent them an email asking what I need to do to sort return & they replied with an answer not related to this. Ended up back & forth emailing them asking for return info & them just giving the same generic response every time. I now wonder if the Company is legit?
Floweraup 回复2026-03-26
Dear Customer, thank you very much for taking the time to share your feedback.
We are truly sorry that the sizing was inaccurate and that our responses failed to address your return request properly. We understand how frustrating and worrying this has been for you, and we take this very seriously.
Please send your order details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours.
I ordered a Christmas present from this company and unfortunately it never arrived.
When I contacted them, they claimed it had been delivered and provided a “proof of delivery” link. However, when you click on the link, it is broken and does not show any delivery confirmation at all. A broken link is not proof of delivery.
I raised this with Klarna, but despite explaining that I did not receive the item and that the proof link does not work, they have decided I still have to pay.
I am extremely disappointed. I did not receive the goods, yet I am being asked to pay for them. I would strongly advise others to be cautious.
Very stressful experience, especially as this was meant to be a Christmas present.
Floweraup 回复2026-03-26
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: [email protected] . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Very poor product that had dried out , total waste of money.
Floweraup 回复2026-02-28
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that you received a dried-out, poor-quality product and feel this was a total waste of money. We fully understand your disappointment and will take this matter seriously. Please send your order details to our customer service email address: [email protected] . Our team will assist you properly and provide a solution within 24 hours. Please give us a chance to resolve this for you.
Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake company! The specialise in ripping people off! You won't get your order and you wont get a real response as its an automated email reply,its the same reply no matter what you put! Im talking to citizens advice about reporting this company to trading standards. According to them i have a good case,hopefully it will help others from getting ripped off..
Floweraup 回复2026-02-28
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that you never received your item and had to deal with repeated auto responses, causing you great anger and disappointment. We take your complaint very seriously and will investigate your case thoroughly. Please send your order details to our customer service email address: [email protected] . Our team will provide a proper solution within 24 hours. Please give us a chance to resolve this for you.
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address,
I received excellent customer service from this company.
Sunny Bee
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