Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the customer service team is very helpful and responsive when addressing delivery questions or product concerns. Many consumers also appreciate receiving quick refunds and well-packed items that match their daily needs.
Though some people reported excessively long delivery times along with persistent issues regarding incorrect sizing or missing items. Others experienced significant difficulties obtaining full financial returns, noting that customer support often provided repetitive or automated responses. Shoppers also noted that certain products did not look like the website advertisements or suffered from poor quality.
Paid nearly £20 for a novelty mug it's supposed to talk when you drink and it doesnt and the picture is printed back to front, it also took over 2 weeks to get here will not be using the site again it should be shut down clearly a scam
Floweraup 回复2025-12-24
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: [email protected]. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Still haven’t even dispatched my order after 9 days of ordering! I ordered a M size and invoice says they sending me a S. Contacted customer service and they trying to offer me 20% refund or 50% refund for an item I haven’t even received because they haven’t even sent it!! Don’t bother ordering!
Floweraup 回复2025-12-21
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I bought two tights from them. I didn’t receive it. They think they left it outside my door. I didn’t get it they are not etc bother to send me another one or give me back my money very disappointed and I would never buy anything from tham again for me they are scammers!!!!!
Floweraup 回复2025-12-18
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: [email protected]. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I only wanted 1 lipstick but got a nd paid for 3. I tried to change/cancel the order but was told it was too late. Thdd red n the product took a long time to arrive and we’d h ed n it did and I used it, it made my lips sore. I have asked for a refund and did not even get sn acknowledgment
Useless company selling expensive products
Floweraup 回复2025-12-18
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: [email protected].. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Even though I wasn't entirely satisfied with the product that I purchased, the customer service team were very quick to respond, extremely courteous and agreed to offer a refund which I accepted and it was in my account same day
I ordered four f-caw-f cups. Absolute waste of money and NOT as advertised. They were bought as presents but I'd be embarrassed to give them. Please don't spend your money with this company 😡
Floweraup 回复2025-12-15
Dear customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that you did not have a satisfactory experience, and we completely understand your feelings. To further assist you, please send the specific details and relevant information to our customer service email address: [email protected]. Our professional customer service team will contact you within 24 hours and do their best to provide you with a proper solution.
We kindly ask for your understanding and support, and we appreciate the opportunity to make things right. Thank you again!
Further to my original post about the mascara that gives you a look of lashes been false the company have kindly reimbursed my money you me with an apology .
I ordered thee jeans and I was worried about them fitting me. But I had no need to worry as they fitted really well lots of stretch in them. So comfortable and wash really well. I totally recommend buying these jeans. You will love them
I have bought these thermals for three years running. They are great and keep you lovely and warm. They are easy to wash and dry and comfortable to wear. They are good to do business with and they deliver quickly. I will be ordering again next year as I will be wearing them until summer
Sunny Bee
Loungon
Londonnk
Stardusst
Brittrove
Chic Lucky
Seazzyjoy
Modamissy