Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the customer service team is very helpful and responsive when addressing delivery questions or product concerns. Many consumers also appreciate receiving quick refunds and well-packed items that match their daily needs.
Though some people reported excessively long delivery times along with persistent issues regarding incorrect sizing or missing items. Others experienced significant difficulties obtaining full financial returns, noting that customer support often provided repetitive or automated responses. Shoppers also noted that certain products did not look like the website advertisements or suffered from poor quality.
my parcel has been out for delivery for 8 days evri tell to get intouch with seller which is impossible as no one reply don,t shop on this site as its a rip of i don,t think I will receive my parcel or receive a refund you live and learn
Floweraup 回复2026-02-20
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: [email protected] . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Absolute scam! Avoid, avoid avoid
I bought 3 stretchy shirts (£13.99 each).
They were very detailed on sizes so thought id measure myself to be correct.
Eventually when they arrived (3-4 weeks, presumably from CHINA)
They were too small, rubbish quality and didnt look the same.
I emailed them, to recieve 1 generic response. Since then, nothing.
Waste of money. Not even good enough to be used as a duster
Floweraup 回复2026-02-18
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at [email protected], and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Brought some bras and they don’t fit. Trying to send them back and the “customer service “ email they give me I’m only getting automated response. After 7 days still waiting for an address or how to send it back. I wouldn’t buy from here again! It’s shocking!
Floweraup 回复2026-02-14
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: [email protected] . Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
DO not use this company. Absolute scammers.
My order order still has not been dispatched in 2 weeks time. If I would not start questioning, no information would be given. Let’s hope the refund will be processed.
There should be a ban for sellers like this.
Floweraup 回复2026-02-11
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: [email protected] with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Ordered this for the wife for Christmas worried if it would be here on time I need not have worried I received emails letting me know where it was and when I received it it was very good quality no problems with the item or the seller I will use again in the future.
I ordered a AA battery charging unit. Item was not delivered, after quite a few weeks, so contacted the company. I was told the item had ben delivered. I recontacted, and asked where the item had been delivered to? I was told in the reply to my query, to go around asking my neighbours, if they had the item. Otherwise try asking the local post office, if the item was delivered there. So basically they had no idea. From other reviews on this site, and my own experience, I would not deal in any way with this company. Certainly seems like a scam company. Avoid.
In response to the companies reply to my post. I did indeed contact the company concerning my issue. I was offered and accepted another battery charger to be delivered. Sadly, once again, i received an item delivered email, and was told the item had been delivered to my home, in a town called Lichfield. Lichfield is roughly 10 miles from were I live. And once again, when i contacted Foweraup, I was told the item had been delivered, and to ask around, or try local post office to try and locate the item. So again, the battery charger was delivered, but to goodness knows where. The company or the delivery company, certainly didn't seem to have any idea. So until any information comes to prove otherwise. I would say be very very wary of dealing with this company. There site has been removed from Shop. I personally will not have any dealings with these people. Oh, and if the company challenge what I'm saying, I have many many emails, to support what I'm saying.
Floweraup 回复2026-02-06
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: [email protected] ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
It didn't work as I anticipated; its about finished, and not much of a change there.
Floweraup 回复2026-02-06
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your product is not working as expected, and we fully understand how frustrating this must be. Please send your order details and a brief description of the issue to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours, including troubleshooting guidance or a replacement if necessary. Please give us a chance to resolve this for you; thank you very much.
. I bought a pair of trouser, when they eventually arrived they were not what I had expected. Dreadful
Material badly made with an elasticated waiste not shown in the picture. I paid £19.75 and they offered me £10 refund and said I could keep them. I refused this offer so they offered a full refund and a $10 voucher as a gesture of goodwill so all is good.
Floweraup 回复2026-02-01
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: [email protected], and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Order these heart shaped objects with sea glass and lovely words . Looked great quality and were in the sale. Unfortunately when they arrived they were very poor quality so I complained . I was offered partial refund which I accepted as saved me having to parcel up and take to post office and pay for postage probably and thought a charity shop may appreciate them . 3 times I have been promised my refund will be processed. Hasn’t happened. Definitely would not recommend this company. Also they bombard you with emails after .
1st February see response from company. 3 times I’ve been on to customer services as stated and nothing has happened apart from being fobbed off .
Floweraup 回复2026-02-01
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: [email protected]. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Purchased a pair of glasses waited probably 10 days for delivery they are ok for reading but not for distance so probably a bit like bi-focals but can’t see a thing out of them when looking ahead cannot even see how to return them!
Floweraup 回复2026-01-29
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for both the extended delivery time and that the product performance did not meet the promised expectations. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at [email protected] with your order number. We are ready to assist you with suitable solution.
Thank you for your patience and the opportunity to address this.
One star is too good for this company. Their adverts look authentic and really draw you in. However, on reflection now I have the products they look cheap, calcium balm sticks. I'm afraid to use them on my skin. I asked for a refund. They told me to give items out as presents as they see no quality issue and offered a 20% discount on next order. What a joke. Just don't buy anything from these clowns.
Floweraup 回复2026-01-29
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: [email protected] , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Bought two of the colour changing lipstick, was not very impressed at all, very disappointed!! The lipstick didn’t colour your lips and was very cheap
Packaging. #FLOW132676 this was my order number.
Floweraup 回复2026-01-26
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Thanks for all the reviews I've just read,I've just read them all,I won't be buying nothing from these ppl..
Floweraup 回复2026-01-23
Hello! First of all, thank you for browsing our product page and taking the time to read other customers' reviews. We see that you mentioned you might choose to purchase from other channels because of some reviews, and we value your concerns very much. Every customer's feedback is valuable information to us, helping us continuously improve our products and services.
If you would like, we would be happy to:
Answer any questions you may have about the product or reviews in detail;
Provide more information, such as real product photos, usage videos, or more genuine customer feedback;
We firmly believe that sincere communication is the first step in building trust. If you have any questions or need assistance, please feel free to contact us at any time via our customer service email [email protected] or online customer service. We are happy to provide you with one-on-one assistance.
Whether you ultimately choose us or not, we sincerely thank you for giving us the opportunity to learn about you. We wish you a happy shopping experience and hope you find your ideal product soon!
It was a shower head holder that didn't need to be drilled on. I am 5ft 11in and need it higher. My other one cracked with the weight. This is awesome! Delivered within a longer period than I would have liked but does exactly what it says on the tin!
I ordered a hat from this company flower up December 31st I am still waiting for delivery I would not recommend this online shop it’s not been received
Disappointed
Floweraup 回复2026-01-12
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery. The customer service team responded to my query starlight away and processed another order for me.
Ordering was easy but de,I very seemed to take awhile. I was disappointed the text is so small as an older person my eyesight isn’t as good as it was so larger print would be helpful. The designs are very nice.
Sunny Bee
Loungon
Londonnk
Stardusst
Brittrove
Chic Lucky
Seazzyjoy
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