Fortis

Hi W. Newton, we’re sorry for the frustration—we understand you’re eager to get up and running. Your account setup is currently in process, and we’re working to complete your portal and gateway access as quickly as possible so you can begin using your terminal. If you haven’t already, please contact our support team at 855-465-9999 so we can provide the latest status and assist with next steps. We appreciate your patience and the opportunity to assist.

Hi Justin, we’re sorry to hear about your experience. We strive to keep our pricing clear and transparent, and we communicate all fees upfront so there are no surprises. That said, we understand how important it is to feel confident in the value you’re receiving. If you’re open to it, please contact our support team at 855-465-9999—we’d be happy to review your account and address any concerns.

Thank you for your kind feedback, Penelope! We’re glad to hear you’ve had a positive experience and that you’re seeing real value. We truly appreciate you taking the time to share your thoughts and for recommending Fortis.

Hi Nanette — thank you for your kind words! We’re glad Fortis has been a reliable partner for your business. – The Fortis Team

Hi Virginia, Thanks for the great review! We’re glad you’re enjoying Fortis and our responsive support team.

Hi Kerry — thank you for your feedback. We’re glad to hear you’ve found Fortis to be dependable. We appreciate your support. – Fortis

Hi Jill — thank you for your kind words and recommendation. We’re glad to hear your experience with Fortis was seamless from day one. If your needs change in the future, we’d be happy to support you again. – Fortis

Thanks for bringing this to our attention. Based on the information provided, it’s unclear whether these emails are coming from Fortis. We reached out via Trustpilot to gather more details but haven’t heard back. If you’re still experiencing this, please reply with additional information so we can investigate further.

Hi Charles — we’re sorry to hear about your experience. If you still need assistance, please contact our support team at 855-465-9999 so we can help get your terminal working properly. – Fortis

Thanks so much, Caribbean Pool Service, for sharing your experience! We're glad to hear your questions were clearly answered and that the process was explained in a way that made everything easier to understand. Providing clarity and support every step of the way is always our goal. We truly appreciate you choosing Fortis!

Hi Brian, Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations and understand your decision to move to another gateway. If you’re open to it, we’d welcome the opportunity to learn more and see if there’s anything we can address. Please contact our support team at 855-465-9999.

Hi Debra — thank you for sharing your feedback. We’re glad to hear you had a positive interaction with the agent you spoke with. Our customer service team is currently looking into the follow-up you mentioned and will review the details. We appreciate you bringing this to our attention.

Hi Sean, Thank you for your feedback. We take concerns about support and terminal performance seriously, and we appreciate your business since 2020. We would welcome the opportunity to review the situation. Please contact our support team at 855-465-9999 so we can locate your account and look into the matter further. Thank you for bringing this to our attention.

Hi John, Thank you for your feedback. If you have any questions regarding your closed account, please contact our support team at 855-465-9999 and they will be happy to assist. Thank you.

Hi Class III Enterprises, Thank you for your feedback. We take customer service concerns seriously and would welcome the opportunity to better understand your experience. If there are still any open concerns, please contact our support team at 855-465-9999 so we can review the matter further. Thanks,

Hi CM, Thank you for your review! We’re glad to hear the system is easy to use and integrates well with your landscaping software. We appreciate your business and your feedback.

Hi Shady — thank you for your feedback. We reached out through Trustpilot to request additional information so we could better understand your situation and try to help, but we did not receive a response. Account approval decisions can involve several factors, and we would still be happy to review your application and provide additional clarity if needed. Please contact our support team at 855-465-9999, and they will be glad to assist. We appreciate you bringing this to our attention.

Hi Megan, Thank you for taking the time to share your experience with Fortis. We're glad to hear our team has been able to provide helpful support and assist you when needed. We appreciate your kind words and your partnership with Fortis. — Fortis

Hi Ah Mat, Hi Mat, Thank you for your feedback. We reached out to request additional information so we could identify your account and review the matter, but we did not receive a response. If there are still outstanding issues, we would appreciate the opportunity to review your account in detail. Please contact our support team directly at 855-465-9999 so we can escalate this matter and work toward a resolution. Thank you for bringing this to our attention.

Hello, We’re sorry for the frustration — that’s not the experience we want for any customer, especially a new one. Please call us at 855-465-9999 so we can connect you with the right team and provide the information you need.