Fortis is an embedded payments platform that powers secure, integrated payment experiences for businesses and the software they rely on every day. Processing billions of dollars annually, Fortis provides scalable, compliant payment infrastructure across B2B and eCommerce environments, supporting companies of all sizes with reliable and consistent payment processing.We partner with software providers, ERP platforms, and industry-specific applications to embed payments directly within accounting systems and operational workflows. By integrating payments at the system level, Fortis enables accounts receivable automation, reduces manual reconciliation, enhances reporting accuracy, and accelerates cash flow. This connected approach helps businesses operate more efficiently, improve financial visibility, and support sustainable revenue growth.Our integrated payments platform is designed for growing, mid-market, and enterprise organizations that require secure processing, commercial card optimization, advanced data capabilities, and dependable performance at scale. Software partners can strengthen their platforms with embedded payments, while the businesses they serve benefit from a seamless, streamlined, and secure payment experience.At Fortis, we prioritize transparency, security, and long-term partnership. Our team provides responsive support, clear communication, and solutions that evolve alongside our clients’ operational and strategic needs in an increasingly digital marketplace.Learn more at www.fortispay.com
Written by the business, not verified by us.Fortis (fortispay.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 38% give 1 star; The business has replied to 100% of negative reviews; 77 of them were added in the last 12 months. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Reviewers frequently praise the helpful staff and customer service representatives, noting that team members are exceptionally patient, knowledgeable, and efficient when guiding users through complex technical issues and setup processes. Consumers also appreciate the platform's flexibility, mentioning that the integrated payment solutions work smoothly and make managing daily business transactions much easier. Though some customers experienced unexpected charges and persistent billing difficulties over several months. A few other people also felt that communication broke down completely and support became entirely unresponsive after contracts were signed. Reviewers noted difficulties getting timely responses to inquiries, leaving merchants frustrated with unresolved technical errors and unexpected fees.
Auto-generated from all reviews of this business. For reference only.Nicolas went above and beyond to help us! We’re extremely pleased with his assistance and the excellent service!
Thank you for your kind words, Ashanti! We're glad to hear you had a great experience with Fortis. We appreciate you taking the time to share your review.
The worker today at 5960 Paradise Valley Road, Winlaw, BC. He came with a big smile and fixed the problem quickly. I never did get his name; I was busy at the time.I would like to say thank you to him such a kind smile .
Thank you for your kind feedback, Colleen. We're glad to hear you had a positive experience.
Terrible company. I didn’t do the compliance paperwork correctly so instead of reaching out to me they started charging me and by the time I realized it was a lot of money. Also wouldn’t work with me and refund any of the charges and trying to resolve the issue I was bounced between 4 different people. They don’t make cancellations easy either. They suck, so many better companies out there.
Tane, thank you for your feedback. We're sorry to hear about your experience. We understand how frustrating compliance, billing, and account issues can be. It appears you've already been in contact with our support team, but if you'd like to discuss your concerns further, please contact us at 855-465-9999. We'd appreciate the opportunity to review your experience and assist you directly.
Terrible communication. Unreliable and refuse to give a refund.
Thank you for your feedback, Karen. We take customer feedback seriously and appreciate you taking the time to share your experience. Please contact our support team at 855-465-9999 so we can review your account and assist you directly.
Terrible customer service and technical support. Extremely high rates. Tech team did not resolve my issues related to their click to pay. They just gave up and never called me back. Then they want to charge $1000 to have our tokens released to our new provider. I would not recommend Fortis. Update: Fortis responded to my review asked me to call them to discuss how they can help address my concerns. So I called, they kept me on hold for 42 minutes did not offer any resolution.
Brian, Thank you for your feedback. We're sorry to hear you were dissatisfied with your experience. It appears you've been in contact with our support team, but we'd like the opportunity to review your concerns. If you'd like to discuss them further, please contact us at 855-465-9999 so we can assist you directly.
I asked for this company to check if they can check my account to reduce my rate, however, it's been over 6 months, and I still have not heard from them. Their customer service is terrible, and they don't really look out for their customers. I feel stuck with them and would not recommend using this company. Find another solution.
Thank you for your feedback. We're sorry your rate review request wasn't followed up on as expected. We understand how frustrating that can be. Please call our support team at 855-465-9999 so we can review your account and assist you.
I cancelled my account MONTHS ago (8) and still they have not completed a refund because they continued taking money from my account. 7 times I completed a docu sign paper and they keep sending me another one. I gave 4 deadline to refund the money and all are ignored. Never would I recommend them to anyone. Spoke with account rep Deon Swails many times getting no response that settled the matter. They replied to message on this site and gave me a number to call, when I called no one knows a thing and cannot do anything. Even crazier, the person I talked to said the account was finally closed but said she knows nothing about the requested refund even though in over a dozen emails this was talked about and promised. Small claims court is the only direction. If you want me to contact the company Fortis than give me a number or person that knows whats going on. Look up my account contact me As I stated and I did reach someone on 7/8/2026. We called to close this account in September 2025. I was told OK they would do it. Then In October or November when I saw they were still taking money from our account we reached out again and was told our sales rep Dion needs to handle the matter and would call me back. Again waited and waited never called me back. We called again and were told the process was started and we were asked why we wanted to close the account and was again told Dion needed to talk with us. It seemed like they wanted me to talk with this sales rep to save the account. I then started emailing the company. Spoke with Jhanice Alidon Fortis Team, Ashley Lawig Fortis Team, and others. Got no where. Then again it started with Dion I tried reaching out. I dont hear back from him but then finally do and the guy calls me Andy. I again responded to him April 13, 17, 18 and a few other times NEVER getting a responce from him. Was just ghosted by him. So we have been dealing with this since September and they have been STEALING my money when we have asking and asking for a closed account. Even when they finally closed it it took 3 months and we have completed more docu sign forms than I can count. I threatened Deon many times I was reporting the compsny to the BBB and others and he responded in no way to make anything happen. I need a complete refund not 2 months Giving me 2 months refund when I was told it was being closed in October does not work for me. Even the point that you said you recieved the first notice in April and you only gave me 2 months is bull. I am entitled to the complete refund and if we cannot work this out we will end up in small claims court
Bob, We’re sorry to hear about your frustration. Fortis has reviewed the account and confirmed that it has been closed. As discussed with you, our team has also reviewed the refund request and taken steps to address the matter based on the account history and information available. For additional assistance or to provide any supporting documentation for further review, please contact Fortis Support at 855-465-9999.
I was forced to use Fortis from Bravo Systems. Unfortunately Bravo systems didn't know they couldn't support my legally required process in New Hampshire so I had to cancel Fortis along with Bravo as the POS/Boundbook solution didn't accept Fortis. I received in writing they would not charge a cancellation fee. A month after cancelling they charged this fee. I initiated a chargeback to my bank submitting their written email as proof. Fortis still is attempting to charge me again and won't send back a shipping label for the almost $500 credit card machine. Fortis seems to have some serious issues with processes and refunds. I would never do business with this firm again. I'm going to file a formal complaint with the FTC.
We're sorry to hear about your experience. We'd like the opportunity to review your concerns regarding the cancellation fee and equipment return. Please contact our support team at 855-465-9999 so we can assist you.
Chris Boharic was an exceptionally attentive customer service person
Thank you for sharing your experience, Christi! We’re glad to hear Chris provided attentive support. We appreciate your feedback and your trust in Fortis.
My account was acquired from another company. The on-boarding was not adequate. I have been trying for months to close the account. There is minimal to no customer support. I keep getting charged even though the account is not being used. I would not recommend this company.
Hi David, thank you for sharing your feedback. We’re sorry to hear you’re dissatisfied with your experience. For account-specific concerns, including billing or account closure requests, please contact our support team at 855-465-9999 so we can review the details and assist you directly.
This is one of the worst companies we have worked with in 15 years. Our online payment processing was constantly shut down for days, costing us thousands of dollars each time. No one at Fortis cared. If you care about your business DO NOT use this company. The worst customer service. Terrible and we are so glad to be rid of them.
We’re sorry to hear about your experience — this is not the level of service we aim to provide. We want to assure you that we do care about our customers and take feedback like this seriously. We’d appreciate the opportunity to review your situation in more detail, as issues like this can involve multiple systems. Please contact our support team at 855-465-9999 so we can assist further.
I am a small business owner and a had problems with clients submitting FRAUD Credit Card disputes despite having provided the services and them being there in person. The credit card company would automatically just take those funds from my bank account and thus affecting my bottom line. I call Shea Drayton with FORTIS's dispute department. She walked me through how I could streamline the process and challenge those credit card disputes. It worked and I was able to prove to the Credit Card company that these clients were falsely submitting these disputes and I was able to reverse the chargeback and regain my bottom line. Thank you Shea!
Thank you for sharing your experience — we know how frustrating fraudulent chargebacks can be. We’re glad Fortis could help you navigate the dispute process and recover those funds. We appreciate your trust and are always here to support your business.
Fortis is awesome they intergrate with my pos system. Had a small issue and Patricia Kerr and Shea Drayton took very good care of me figuring out the problem and explaining the solution! Definitely recommend fortis!!
Hi Jacob, thank you for the great review! We’re glad to hear Fortis integrates well with your POS system and that your issue was resolved quickly. We appreciate you taking the time to share your experience and your recommendation!
Easy customer service experience. Fernando did a great job and took care of our needs quickly and efficiently. Was happy with the experience.
Hi Alana, thank you for sharing your experience! We’re glad to hear everything was handled quickly and efficiently and that you had a positive interaction with our support team. If there’s anything we can do to make your experience even better, please let us know.
Helpful support staff-issue resolved quickly.
Hi Kristie, thank you for your review. We’re glad to hear our support team was able to resolve your issue quickly—we appreciate you choosing Fortis!
Hi Jose, thanks for your feedback—we’re glad to hear things are going well. If there’s anything we can do to make your experience even better, please let us know—we appreciate you choosing Fortis!
Be very careful with this company. Make sure you READ everything they require you to sign. DON'T take the salesman at his word. They will lie to you. Pity, because their customer service is very good, the platform is strong, (very few problems) and the fees are reasonable.
Hi Carl, thank you for your feedback. Transparency is important to Fortis, and we encourage customers to review all details carefully. We’re glad you’ve had a positive experience with our service, platform, and pricing. If you’d like us to review anything further, please call 855-465-9999—we’re here to help.
I was sent to Fortis by my Point of Sale team. Jim Gustafson went out of his way to help me get set up. Fortis has integrated perfectly with my system and their support team was great. I had a couple of issues running some cards and when I called, they had the problem solved in no time.
Hi Sidney, thank you for sharing your experience! We’re glad Fortis integrated smoothly with your system and that our support team was able to quickly resolve your issues. We appreciate your business and are here whenever you need us.
I keep getting a PCI non compliance fee charge even though I am compliant. Going to switch to a more reliable processor.
Hi Michael, we’re sorry for the frustration. That’s not the experience Fortis aims to provide. Please call our support team at 855-465-9999 so we can review your account and resolve the PCI fee as quickly as possible.
Nicolas Cooley was very helpful and professional. Thank you for the courteous and informative customer service.
Hi Robin, thank you for taking the time to share your experience! We’re glad to hear Fortis provided helpful and professional service. We appreciate your feedback and your business!
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