I cancelled my account MONTHS ago (8)…
I cancelled my account MONTHS ago (8) and still they have not completed a refund because they continued taking money from my account. 7 times I completed a docu sign paper and they keep sending me another one. I gave 4 deadline to refund the money and all are ignored. Never would I recommend them to anyone. Spoke with account rep Deon Swails many times getting no response that settled the matter. They replied to message on this site and gave me a number to call, when I called no one knows a thing and cannot do anything. Even crazier, the person I talked to said the account was finally closed but said she knows nothing about the requested refund even though in over a dozen emails this was talked about and promised. Small claims court is the only direction. If you want me to contact the company Fortis than give me a number or person that knows whats going on. Look up my account contact me As I stated and I did reach someone on 7/8/2026. We called to close this account in September 2025. I was told OK they would do it. Then In October or November when I saw they were still taking money from our account we reached out again and was told our sales rep Dion needs to handle the matter and would call me back. Again waited and waited never called me back. We called again and were told the process was started and we were asked why we wanted to close the account and was again told Dion needed to talk with us. It seemed like they wanted me to talk with this sales rep to save the account. I then started emailing the company. Spoke with Jhanice Alidon Fortis Team, Ashley Lawig Fortis Team, and others. Got no where. Then again it started with Dion I tried reaching out. I dont hear back from him but then finally do and the guy calls me Andy. I again responded to him April 13, 17, 18 and a few other times NEVER getting a responce from him. Was just ghosted by him. So we have been dealing with this since September and they have been STEALING my money when we have asking and asking for a closed account. Even when they finally closed it it took 3 months and we have completed more docu sign forms than I can count. I threatened Deon many times I was reporting the compsny to the BBB and others and he responded in no way to make anything happen. I need a complete refund not 2 months Giving me 2 months refund when I was told it was being closed in October does not work for me. Even the point that you said you recieved the first notice in April and you only gave me 2 months is bull. I am entitled to the complete refund and if we cannot work this out we will end up in small claims court