Fortis is an embedded payments platform that powers secure, integrated payment experiences for businesses and the software they rely on every day. Processing billions of dollars annually, Fortis provides scalable, compliant payment infrastructure across B2B and eCommerce environments, supporting companies of all sizes with reliable and consistent payment processing.We partner with software providers, ERP platforms, and industry-specific applications to embed payments directly within accounting systems and operational workflows. By integrating payments at the system level, Fortis enables accounts receivable automation, reduces manual reconciliation, enhances reporting accuracy, and accelerates cash flow. This connected approach helps businesses operate more efficiently, improve financial visibility, and support sustainable revenue growth.Our integrated payments platform is designed for growing, mid-market, and enterprise organizations that require secure processing, commercial card optimization, advanced data capabilities, and dependable performance at scale. Software partners can strengthen their platforms with embedded payments, while the businesses they serve benefit from a seamless, streamlined, and secure payment experience.At Fortis, we prioritize transparency, security, and long-term partnership. Our team provides responsive support, clear communication, and solutions that evolve alongside our clients’ operational and strategic needs in an increasingly digital marketplace.Learn more at www.fortispay.com
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Is Fortis legit?
Fortis (fortispay.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 38% give 1 star; The business has replied to 100% of negative reviews; 77 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Reviewers frequently praise the helpful staff and customer service representatives, noting that team members are exceptionally patient, knowledgeable, and efficient when guiding users through complex technical issues and setup processes. Consumers also appreciate the platform's flexibility, mentioning that the integrated payment solutions work smoothly and make managing daily business transactions much easier.
Though some customers experienced unexpected charges and persistent billing difficulties over several months. A few other people also felt that communication broke down completely and support became entirely unresponsive after contracts were signed. Reviewers noted difficulties getting timely responses to inquiries, leaving merchants frustrated with unresolved technical errors and unexpected fees.
Auto-generated from all reviews of this business. For reference only.
Have not had any contact since I received the approval email. Have received the cc terminal, but can't get it up and running, as I have not gotten the portal/gateway credentials. I have emailed for support but...
Reply from Fortis2026-04-01
Hi W. Newton, we’re sorry for the frustration—we understand you’re eager to get up and running.
Your account setup is currently in process, and we’re working to complete your portal and gateway access as quickly as possible so you can begin using your terminal.
If you haven’t already, please contact our support team at 855-465-9999 so we can provide the latest status and assist with next steps. We appreciate your patience and the opportunity to assist.
They have the craziest highest fees I've ever seen for a service I wasn't even using! Ill never use them ever again! I saved about 200 dollars a month by switching to signa pay!
Reply from Fortis2026-04-02
Hi Justin, we’re sorry to hear about your experience. We strive to keep our pricing clear and transparent, and we communicate all fees upfront so there are no surprises. That said, we understand how important it is to feel confident in the value you’re receiving. If you’re open to it, please contact our support team at 855-465-9999—we’d be happy to review your account and address any concerns.
I am so happy with Fortis Risk group and their services. They have saved me so much money, I just can’t believe. Now they are in the process of saving me more money. A friend referred them to me, I would like to refer to everyone.
Reply from Fortis2026-03-26
Thank you for your kind feedback, Penelope! We’re glad to hear you’ve had a positive experience and that you’re seeing real value. We truly appreciate you taking the time to share your thoughts and for recommending Fortis.
Fortis has been my supporter in order to process credit cards in my business for a long time. Their customer service is incredible. Fortis has been a solution with no issues.
Reply from Fortis2026-03-24
Hi Nanette — thank you for your kind words! We’re glad Fortis has been a reliable partner for your business.
– The Fortis Team
The system is easy to use and extremely flexible for setting up payment styles. The Support team is very responsive whether I send an email or call them!
Reply from Fortis2026-03-23
Hi Virginia,
Thanks for the great review! We’re glad you’re enjoying Fortis and our responsive support team.
Seamless from day 1 until the day I ended, which was because of the low volume I transactions I managed. I would highly recommend this service to others.
Reply from Fortis2026-03-23
Hi Jill — thank you for your kind words and recommendation.
We’re glad to hear your experience with Fortis was seamless from day one. If your needs change in the future, we’d be happy to support you again.
– Fortis
I never signed up for your service but you keep sending me emails. The unsubscribe button does not work.
Reply from Fortis2026-03-20
Thanks for bringing this to our attention. Based on the information provided, it’s unclear whether these emails are coming from Fortis. We reached out via Trustpilot to gather more details but haven’t heard back. If you’re still experiencing this, please reply with additional information so we can investigate further.
Called multiple times to get my terminal reprogrammed for pin numbers. Still won't work. Probably should choose another company to go with. Don't remember the dates.
Reply from Fortis2026-03-20
Hi Charles — we’re sorry to hear about your experience.
If you still need assistance, please contact our support team at 855-465-9999 so we can help get your terminal working properly.
– Fortis
I dealt with Fernando Rubio. I had some questions about a process and he was able to walk me through the issue and get it resolved. It really helped me understand some of the behind the scenes that I was unaware of. Thanks again
Reply from Fortis2026-03-18
Thanks so much, Caribbean Pool Service, for sharing your experience! We're glad to hear your questions were clearly answered and that the process was explained in a way that made everything easier to understand. Providing clarity and support every step of the way is always our goal. We truly appreciate you choosing Fortis!
I have not been pleased with this service. we have found success with an alternate gateway.
Reply from Fortis2026-03-17
Hi Brian,
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations and understand your decision to move to another gateway.
If you’re open to it, we’d welcome the opportunity to learn more and see if there’s anything we can address. Please contact our support team at 855-465-9999.
I spoke to a very nice agent who took all my information and told me I would be receiving information via my email either the date of my call or the next day. I guess it’s not his fault b utt nothing was ever received. He was coordinating with another area.
Reply from Fortis2026-03-16
Hi Debra — thank you for sharing your feedback. We’re glad to hear you had a positive interaction with the agent you spoke with. Our customer service team is currently looking into the follow-up you mentioned and will review the details. We appreciate you bringing this to our attention.
Horrible Tech support.... Almost 2 hours on the phones.. being referred to 2 different subsidiary companies. Fortis kept me on hold for 40min before hanging up... Called back after some more hold time, talked to some other rep and the Terminal is still malfunctioning and not taking debit transactions... They said they will follow back with me and never did so far... Been with them since 2020... Horrible!
Reply from Fortis2026-03-16
Hi Sean,
Thank you for your feedback. We take concerns about support and terminal performance seriously, and we appreciate your business since 2020.
We would welcome the opportunity to review the situation. Please contact our support team at 855-465-9999 so we can locate your account and look into the matter further.
Thank you for bringing this to our attention.
Hi John,
Thank you for your feedback. If you have any questions regarding your closed account, please contact our support team at 855-465-9999 and they will be happy to assist.
Thank you.
Hi Class III Enterprises,
Thank you for your feedback. We take customer service concerns seriously and would welcome the opportunity to better understand your experience.
If there are still any open concerns, please contact our support team at 855-465-9999 so we can review the matter further.
Thanks,
Easy system to use and works with our landscaping software.
Reply from Fortis2026-03-16
Hi CM,
Thank you for your review! We’re glad to hear the system is easy to use and integrates well with your landscaping software.
We appreciate your business and your feedback.
Horrible Company, Swapped CC processors and they told me to use Fortis for ACH. Fortis denied my account because of my personal credit. Called and no one could explain to me what my personal credit has to do with them processing ACH transfers for my business. Do not recommend. The lady on the phone just kept talking in circles, and refused to transfer me to anyone with answers stating, "they" they people who made the determination doesn't take phone calls.
Reply from Fortis2026-03-13
Hi Shady — thank you for your feedback. We reached out through Trustpilot to request additional information so we could better understand your situation and try to help, but we did not receive a response. Account approval decisions can involve several factors, and we would still be happy to review your application and provide additional clarity if needed.
Please contact our support team at 855-465-9999, and they will be glad to assist. We appreciate you bringing this to our attention.
Shea Drayton continuously goes above and beyond when I need assistance with anything. Not only does she help in her department of Chargebacks, but she is always happy to assist me or direct me when I have customer service type issues as well. She always finds a solution for me. Shea is wonderful to work with!
Reply from Fortis2026-03-13
Hi Megan,
Thank you for taking the time to share your experience with Fortis. We're glad to hear our team has been able to provide helpful support and assist you when needed.
We appreciate your kind words and your partnership with Fortis.
— Fortis
Worst and most disappointing company I have ever dealt with. I would not recommend their services to any merchant.
They do not properly train merchants or follow up when there are errors on statements or unexpected charges. I called several times requesting a refund and asking them to correct the issues. Every time I was told that they would take care of the extra fees, but nothing was ever resolved.
After months of being charged incorrectly, I had no choice but to terminate their services. Despite my repeated calls, the extra charges were never refunded. I feel that I have been completely ripped off by this company.
I will be filing a formal complaint regarding this matter.
Reply from Fortis2026-03-12
Hi Ah Mat,
Hi Mat,
Thank you for your feedback. We reached out to request additional information so we could identify your account and review the matter, but we did not receive a response.
If there are still outstanding issues, we would appreciate the opportunity to review your account in detail. Please contact our support team directly at 855-465-9999 so we can escalate this matter and work toward a resolution.
Thank you for bringing this to our attention.
As a new customer, I wanted to get a list of all the standing fees we should expect on our account plus transaction fees for ACH and Credit Card transactions. Simple right? I had 2 chats with support agents on the website - neither could help me. The second one said they would have someone reach out that day. 3 days later and despite daily emails to their support@ email address I have had zero response!
Reply from Fortis2026-03-06
Hello,
We’re sorry for the frustration — that’s not the experience we want for any customer, especially a new one.
Please call us at 855-465-9999 so we can connect you with the right team and provide the information you need.
