Fortis is an embedded payments platform that powers secure, integrated payment experiences for businesses and the software they rely on every day. Processing billions of dollars annually, Fortis provides scalable, compliant payment infrastructure across B2B and eCommerce environments, supporting companies of all sizes with reliable and consistent payment processing.We partner with software providers, ERP platforms, and industry-specific applications to embed payments directly within accounting systems and operational workflows. By integrating payments at the system level, Fortis enables accounts receivable automation, reduces manual reconciliation, enhances reporting accuracy, and accelerates cash flow. This connected approach helps businesses operate more efficiently, improve financial visibility, and support sustainable revenue growth.Our integrated payments platform is designed for growing, mid-market, and enterprise organizations that require secure processing, commercial card optimization, advanced data capabilities, and dependable performance at scale. Software partners can strengthen their platforms with embedded payments, while the businesses they serve benefit from a seamless, streamlined, and secure payment experience.At Fortis, we prioritize transparency, security, and long-term partnership. Our team provides responsive support, clear communication, and solutions that evolve alongside our clients’ operational and strategic needs in an increasingly digital marketplace.Learn more at www.fortispay.com
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Is Fortis legit?
Fortis (fortispay.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 38% give 1 star; The business has replied to 100% of negative reviews; 77 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Reviewers frequently praise the helpful staff and customer service representatives, noting that team members are exceptionally patient, knowledgeable, and efficient when guiding users through complex technical issues and setup processes. Consumers also appreciate the platform's flexibility, mentioning that the integrated payment solutions work smoothly and make managing daily business transactions much easier.
Though some customers experienced unexpected charges and persistent billing difficulties over several months. A few other people also felt that communication broke down completely and support became entirely unresponsive after contracts were signed. Reviewers noted difficulties getting timely responses to inquiries, leaving merchants frustrated with unresolved technical errors and unexpected fees.
Auto-generated from all reviews of this business. For reference only.
We have a great experience working with Fortis, especially Fernando Rubio, who is helping to address all needs quickly and professionally. He is supporting the customer from the beginning to the end to ensure all customer inquiry is resolved.
Reply from Fortis2025-11-14
Thanks for your 5-star review, Russ! We’re thrilled to hear you’ve had a great experience with Fortis and that our team provided the support you needed from start to finish. We appreciate your partnership!
Shea was very helpful to me during a very stressful situation. I appreciate all the efforts to guide me thru the process.
Thank you
Willett Vacuum of Larchmont
Reply from Fortis2025-11-14
We’re glad the Fortis team was able to provide helpful guidance and support throughout the process. Thank you for sharing your experience — we appreciate your partnership!
Fraud might just be too strong of a word but that is a might. They just never sent me a bill breakdown and were charging me way more than the agreed upon amount + a ton of extra monthly fees. When I went to close they had a clause about charging me fees after the account was closed and I told them to remove that. They wouldn't but said they would close the account if I emailed them back at a specific email (ccd on the email chain) and they spelled that email wrong so it went nowhere and they continue to charge me. It wasn't unstill I told them I was going to report the theft that they took it seriously and closed the account.
Reply from Fortis2025-11-12
John, We’re sorry to hear about your experience — that’s not the level of service Fortis aims to provide. We’d like to review your account details and make sure everything is resolved properly. Please call our support team at 855-465-9999 so that we can assist you.
Had a customer on the negative database that needed to be cleared. Shea D & Fernando R were very helpful and give complete full instructions of all the steps needed. We had the issued cleared in just a few days and the customer was able to resume payments. Thank you for all your help getting this issue resolved.
Reply from Fortis2025-11-07
Thanks for the great review, Angela! We’re glad the Fortis team could help resolve the issue quickly and get your customer back to accepting payments. We appreciate your partnership!
They charged me for two accounts for months and could not figure out how to fix it. When I finally closed my account because of the multitude of issues with them (using their online account closure process) they not only didn't close my account, but attempted to charge me hundreds of dollars in additional fees. The person I spoke with to try and resolve was the nastiest person I've ever had the displeasure to speak with. She was so awful that it was actually comical. They refused to acknowledge that their system is broken or to take responsibility for their sub-par technical (stuck in the 90s?) issues. Avoid at all costs.
Reply from Fortis2025-11-05
Hi John, we’re very sorry to hear about your experience. Unfortunately, there’s not enough information here for us to identify your Fortis account. Please contact us directly at (800) 761-8039 so we can locate your account details and work toward resolving this as quickly as possible.
Had to call today to get information and help getting into where I needed for statements. Justin W was really great!! Very patient and friendly. Always great to find someone on the phone willing to go that extra mile to help someone.
Reply from Fortis2025-11-05
Thanks for your positive review, T. Rachel! We’re glad the Fortis team was able to help you access the information you needed and make the process smooth. We look forward to supporting your business growth in the future!
I have an unusually large payment come through my account. Of course, it was flagged and verified. The process was quick and smooth. Thanks to Kyle Howard at Biller Genie as he offered quick service to assist with the verification. Fernando Rubio, with Fortis, was professional and came to a speedy resolution.
Reply from Fortis2025-10-29
Hi John, thank you for sharing your experience! We're glad the verification process was quick and smooth, and that Fortis provided a speedy resolution. We appreciate your feedback!
I had a very disappointing experience with Fortis and would strongly advise other businesses to look elsewhere for merchant services.
Lack of Reliable Support: We needed quick, competent assistance — but instead, we faced very long response times, multiples holds, and unhelpful replies. Every request felt like it was being bounced around with no urgency or accountability.
Tokenization Failures: We relied on Fortis for secure token generation, and they consistently failed to deliver on this critical feature. The process was unreliable, slow, and technical support offered no real solutions. Availability to contact a helpful person was a major letdown.
Continued Charges After Account Cancellation: Even after we formally cancelled our account, we continued to see charges — without explanation. Reaching out to resolve this just led to more delays and evasive answers. This is unacceptable and feels like a deliberate attempt to squeeze more money from former customers.
Fortis’s service was unreliable when we needed it most, and their post-cancellation billing practices are incredibly unprofessional. If you value transparency, responsiveness, and dependable technical capabilities, look elsewhere.
Reply from Fortis2025-10-10
Scott, we’re sorry to hear that your experience with Fortis didn’t meet expectations. We appreciate your feedback and will share it with our leadership team to help improve future customer interactions. If there are any unresolved billing questions or follow-up items, our Support Team is available at (855) 465-9999 to review them directly.
They overcharge, have hidden fees and when you close the account they hit you for more money. Lie about the paperwork you signed to get free.
Edit to the reply:
You made me call that number to cancel. Even after multiple emails asking to close the account. Then when it's closed you still charge me a extra month. I'll call but I doubt you will fix anything.
Reply from Fortis2025-10-07
Hi Andy,
We’re sorry to hear about your experience. Since we don’t have your account information here, please contact our Customer Support team at (855) 465-9999 between 9 a.m. and 5 p.m. ET so we can review your account details and help resolve this.
Thanks,
— The Fortis Customer Experience Team
Not many answer their phones after the contract is signed, but Michael Lore has been there for us. Changing Point Of Sale companies is never easy. Michael found answers for all of our credit card processing questions.
Reply from Fortis2025-10-02
Thanks so much, Donny! We're glad Michael and the Fortis team could make the transition smooth. We're always here if you need us!
Roy was extremely helpful in walking me through the processing of fees based on different card types and clearly explained the options available so we could decide on the best route for our business. He stayed on top of the process from start to finish and guided us every step of the way. His support made the entire experience smooth and easy to understand. We look forward to working with him again to set up additional accounts.
Reply from Fortis2025-09-30
Thank you, Lisa! We’re so glad to hear Roy and the Fortis team made the process smooth and easy to understand. We appreciate your kind words and look forward to supporting you again as you grow your business!
Roy Brocks was an outstanding gentleman and was in constant communication with me along the way and answered any questions I had.
Reply from Fortis2025-09-18
Thank you, Jeremy. We're glad to hear that Roy and the Fortis team provided clear communication and strong support throughout your experience. We look forward to helping your business continue to thrive.
Swipe Simple is indeed Simple. Rafael made things very easy! He was always available and able to text and call anytime of day, which made our jobs seamless!
Reply from Fortis2025-09-05
Thank you, Faron! We appreciate your feedback and are glad Rafael and Fortis helped make everything seamless.
Patricia was an able to take a frustrating situation and correct not only my issues but one with our customer simultaneously. She was courteous and thorough. Thank you for taking care of us and our business
Reply from Fortis2025-08-26
Thank you, Lakisha Renee! We're so glad Patricia was able to turn things around for both you and your customer. We truly appreciate your kind words and your trust in Fortis!
I was mislead into believing I would only be charged a fee when I made a transaction however I discovered today that I am being charged a monthly PCI compliance fee that they never said would be charged. Having dealt with other processors this fee has never been passed onto the merchant directly. However Fortis has been charging me $45/month for not being "in compliance".
You have to explain to people what you are charging them for before you begin charging them.
They then pass me off to a PCI specialist that had no information about my case so all he could do is regurgitate what PCI is, and try to scare me into believing if ever there was a breach of data I would be personally responsible for. Considering I have an LLC and business insurance it was really unprofessional of him to utilize fear monger tactics.
Response to Fortis reply.
Square, Stripe, and PayPal do not charge a PCI compliance fee. you could have mentioned that there would be a reoccurring charge during the sign up.
I want to add that I don't need to be PCI compliant, Fortis does as they are the ones handling and storing card information for transactions.
Cards are not handled or stored by us.
Fortis seems to be scamming small businesses by suggesting they need this if they're using Fortis POS app
Reply from Fortis2025-08-13
Hi Carpenter, we understand your frustration. While Fortis doesn’t set PCI compliance rules, we do want to make sure you have all the information and support you need. Please give us a call at 855-465-9999 so we can review your account and work toward a resolution.
This is the worse company ever. They get you signed up, and charge you for a service you can't use. I spent 2 months trying to get the credit card machine to accept payments. I never received ANYTHING! I kept getting the run around. Since I couldn't use the service for my business, I cancelled my account. I'm not gonna pay for something I can't use. Then I got an email saying I owed the $250 for early termination. I told them I wasn't going to pay that because I couldn't use it. NOW I'm getting harrassed saying that I owe the $350 or they'll ruin my credit. How the hell did they go up $100 for the same thing? They scam small businesses!!!!!!
Reply from Fortis2025-08-01
Hi Melissa,
I've reached out for additional account information so I can properly route your concern. We’re sorry to hear about your experience — that’s not the service we aim to provide. Please contact us at 855-465-9999 so we can assist you further.
