Fortis is an embedded payments platform that powers secure, integrated payment experiences for businesses and the software they rely on every day. Processing billions of dollars annually, Fortis provides scalable, compliant payment infrastructure across B2B and eCommerce environments, supporting companies of all sizes with reliable and consistent payment processing.We partner with software providers, ERP platforms, and industry-specific applications to embed payments directly within accounting systems and operational workflows. By integrating payments at the system level, Fortis enables accounts receivable automation, reduces manual reconciliation, enhances reporting accuracy, and accelerates cash flow. This connected approach helps businesses operate more efficiently, improve financial visibility, and support sustainable revenue growth.Our integrated payments platform is designed for growing, mid-market, and enterprise organizations that require secure processing, commercial card optimization, advanced data capabilities, and dependable performance at scale. Software partners can strengthen their platforms with embedded payments, while the businesses they serve benefit from a seamless, streamlined, and secure payment experience.At Fortis, we prioritize transparency, security, and long-term partnership. Our team provides responsive support, clear communication, and solutions that evolve alongside our clients’ operational and strategic needs in an increasingly digital marketplace.Learn more at www.fortispay.com
Written by the business, not verified by us.Fortis (fortispay.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 38% give 1 star; The business has replied to 100% of negative reviews; 77 of them were added in the last 12 months. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Reviewers frequently praise the helpful staff and customer service representatives, noting that team members are exceptionally patient, knowledgeable, and efficient when guiding users through complex technical issues and setup processes. Consumers also appreciate the platform's flexibility, mentioning that the integrated payment solutions work smoothly and make managing daily business transactions much easier. Though some customers experienced unexpected charges and persistent billing difficulties over several months. A few other people also felt that communication broke down completely and support became entirely unresponsive after contracts were signed. Reviewers noted difficulties getting timely responses to inquiries, leaving merchants frustrated with unresolved technical errors and unexpected fees.
Auto-generated from all reviews of this business. For reference only.We appreciate how easy Fortis is to use and how well it integrates into ChiroHD.
Hi Haylee, Thank you for the kind words! We’re so glad to hear Fortis has been easy to use and integrates smoothly with ChiroHD — that’s exactly the experience we aim to deliver. We appreciate your partnership and the opportunity to support your business.
Nicolas Cooley took me from absolutely frustrated to educated and confident in just a few short minutes. He listened to my confusion, identified where it was coming from and walked me through steps that lead to complete understanding about the process I was working on. Huge thank you to him and his time!
Hi Chelsea, Thank you for the great review! We’re so glad we could help turn things around and provide the clarity you needed. We appreciate you choosing Fortis!
Fortis provides integrated payment processing for a proprietary software we use, designed specifically for small art galleries/craft shops. Anytime we have needed customer service, for instance after a power outage, they have been immediately responsive. Today, I needed help with transferring my business ownership to a new owner who wished to keep the same service. Trent made the process so easy! While the LLC will change and a new bank account will be set up, the dba trade name is included with the purchase, and Trent understood exactly how to handle that to minimize any confusion with staff or with customers getting cc receipts. He took a major potential stressor off my list, was efficient, quick and extremely courteous. I highly recommend this company.
Hi Eve, Thank you for the great review and recommendation. We’re glad our integrated payments solution is supporting your software and helping your business run smoothly. We appreciate you taking the time to share your experience and wish you continued success.
Terrible experience with Fortis. For our storefront, their terminal (Link 2500) is outdated to say the least. The device would freeze or time out and we would have to restart scanning products. In addition, if a client tried to 'tap to pay', clients would get double charged on their cards. Their customer service reps were helpful over the phone. Stopped working with Fortis after 1 month of trying to make it work and another month of closing the account.
Hi Patrick, We’re sorry to hear about your experience. The freezing and tap-to-pay issues you described are not the standard we aim to deliver. In some cases, device freezing can be related to local LAN or connectivity issues, and we also offer other Ingenico and PAX terminal options designed for storefront environments. If you’re open to it, we’d appreciate the opportunity to review what happened and diagnose further. Please contact our support team at 855-465-9999.
Addressing PCI compliance isn't the most intuitive process in the world but Nicolas Cooley was extremely helpful guiding us through the process.
Thank you for the 5-star review, Stephen. We know PCI compliance can be complex, and we’re glad our team was able to help guide you through the process. We appreciate you choosing Fortis and sharing your experience.
I called Fortis tech support for an issue that required calling an old processor under Fortis. Lily was wonderful throughout the call and helped every step of the way. She even suggested and helped me view 3 of my merchant accounts under a single businesstrack login so I dont have to login under 3 different locations. This will save me a lot of time in the future. Thank you Lily for your creativity and treating my problem as your own.
Thank you for sharing your experience and for choosing Fortis! We’re glad to hear your issue was resolved quickly and that our support team was able to streamline your BusinessTrack access to make managing your merchant accounts easier. Saving you time and simplifying your day-to-day operations is exactly what we aim to do. We appreciate your business and look forward to continuing to support you as you grow.
As our business grew, we needed to increase the limits on our monthly processing volume. Fernando was every helpful in reviewing our financials and setting higher limits for us. Fast and efficient!
Hi Sharon — thank you for the 5-star review! We’re glad to hear Fortis was able to support your growing business by quickly reviewing your needs and increasing your processing limits.
Horrible platform, horrible (NO) communication once they lock you in a contract. They'll hit you with large charges well beyond agreed fee, and then you won't be able to reach someone that can explain why or how to have them removed. Find someone else for you CC processing
Hi Corey, we're sorry to hear about your experience and understand how frustrating billing and communication issues can be. We did reach out for more information so we could assist further, but didn’t receive a response. We'd still like to help—please give our support team a call at 855-465-9999 so we can review your concerns and work toward a resolution.
I reached out to Nicolas Cooley at Fortis to address an issue that had been ongoing for quite some time. Nicolas took the time to fully understand my concerns and worked collaboratively with me to identify the root cause and develop a solution that aligned with both Fortis’s requirements and ours. What began as a phone call quickly transitioned into a Teams meeting so we could review details visually as well as verbally. Throughout the entire process, Nicolas demonstrated exceptional attentiveness and professionalism—I consistently felt heard, supported, and valued. This level of customer engagement is rare and truly sets Nicolas apart. Although resolving the issue took over an hour, it was time well spent, and I’m confident the work Nicolas put in will save us significant time and effort moving forward.
Thank you for the kind feedback. We’re glad our team was able to work through the issue with you and provide attentive, collaborative support. We appreciate your trust in Fortis and are happy to hear the time invested will pay off moving forward.
My company is new with Fortis and have reached out to Shea several times with questions regarding chargebacks. Each time, she has been absolutely wonderful—patient, caring, and incredibly knowledgeable. Shea took the time to guide me through the process and consistently went the extra mile to explain everything in detail, making it much easier for me to fully understand how it works. Her customer service is truly exceptional, and you don’t see that level of dedication very often anymore in this industry. Shea is phenomenal at her job and deserves recognition. Thank you, Shea, for being so helpful and patient—your company is lucky to have you. Keep up the great work! Stephanie S.
Hi Stephanie — thank you for the kind feedback. We’re glad to hear your onboarding experience has been positive and that our team was able to clearly guide you through the chargeback process. We appreciate you choosing Fortis and look forward to supporting you moving forward.
Terrible experience with unexpected fees. Extremely hard to get an answer without being bounced around "departments". Would not recommend for new businesses or for beginners. Initially we didn't sign up to process e-commerce. A few months in when website was up, we decided to try it. My mistake for not realizing that we would needed a whole new merchant account. But the fortis tech guys who helped to integrate the hosted API into my web page were very helpful in getting that working......even though we weren't supposed to process that way. Fast forward 1 yr of our e-commerce working, we get hit with 17,700 fraudulent card tests while we were out of office for Christmas. Get back to thousands of dollars of processing fees for the 17,700 attempts. Suprise suprise, now our monthy account charge didn't process due to insufficient funds. Called fortis within the week to pay the fees, and get told I can't. I have to wait for their collections dept. to contact me. All I want to do is pay what is owed and close my account. Let's see what kind of termination fees they hit me with. I will own my mistakes.....pay what I need to, but don't talk to me and treat me like I'm the criminal. Update: Merchant Account closed on Jan 13. Paid $2,196 on Jan 16 to collections dept. Total due for account. Paid in full. Done. Stop payment instituted on business checking account to prevent further fees from being attempted. Jan 20, personal checking account (not the business checking account tied to merchant account) gets hit with a $2,200 ach transaction from fortis. Called to see what it was for. After numerous tranfers and "we dont know answers", kassi told me that it was for the balance due on account. The balance that had previously been paid via the Fortis collections dept. When I asked if they would refund the $2,200 that had already been paid, I was told to just have my bank issue a stop payment on it. Now we wait.....bank says could take up to 10 days to resolve.
Hi Jared, We’re sorry to hear about your experience and understand how frustrating this situation must have been—especially the impact of the fraudulent card testing activity on your account. Security is something we take seriously, and we regret the disruption this caused. Because we can’t discuss account-specific details publicly, please call our support team at 855-465-9999 so we can review what happened, discuss next steps, and help bring this to a resolution.
Your tech handled my problem . Thank to Nicholas Cooely. I will be getting a refund. Voodoo
Hi Jeffrey — thank you for the review! We’re glad to hear Nicholas Cooley was able to resolve your issue and help get your refund taken care of. We appreciate you taking the time to share your experience and for choosing Fortis.
We have been clients with Fortis for several years. In attempt to save on our fees each month, we switched to a different vendor. After two months, we are returning to Fortis. The portal is much easier to use and has better features that work for our practice.
Hi Alisha, we’re glad to have you back with Fortis. It’s great to hear that our portal and features are a better fit for your practice. We appreciate your continued trust and look forward to supporting you. — The Fortis Team
I have spoke with Shea Drayton about chargeback because in 6 years of service with fortis no one has explained it to us how chargeback works and everything we needs to do to protect merchant from charge the way Shea has. I really appreciate everything she has helped me with and covered all the area that I needs to know. Thank you, Shea!
Thank you for sharing your experience. We’re glad Shea was able to clearly explain the chargeback process and help you better protect your business. We appreciate your partnership with Fortis.
Everyone I’ve interacted with at Fortis has been an unbelievable help. From starting my account to troubleshooting, it’s been fantastic. Justin W in particular just helped me out the most recently and was patient, looking for a meaningful solution, and solved the problem. Thank you!
Thank you for sharing your experience, Joey. We’re glad to hear our team has been helpful throughout your journey with Fortis, and we’ll be sure to pass your kind words along to Justin. We appreciate your trust and look forward to continuing to support you.
Carla Ramirez was a tremendous help to me during a very stressful situation. After several calls without a response, she took the time to call me back and answered all my questions, explaining everything with great professionalism and patience. I truly appreciate her efforts in helping me understand what had happened with the charges that weren’t reflected in our account. Thank you, Yatziris Muñoz Nutritional Formulation Inc.
Thank you for sharing your experience, Yatziris. We’re glad Fortis was able to provide clear, professional support and help resolve your questions during a stressful situation. We appreciate the opportunity to support you and your team.
Nicolas Cooley was very informative and helpful! We were new to the compliance situation, and he walked us right through it without any hardships! We talked to him on a Tuesday, and we were compliant by Wednesday! Thank you!
Thank you for sharing your experience, Kristen. We’re glad Fortis was able to make the compliance process clear and straightforward for you. Providing timely, helpful support is important to us, and we appreciate the opportunity to assist.
First time I have been in this type of issue with a large amount that was received as a first payment for a job done to one of our clients. Fernando was very professional and very fast in resolving the issue. I had to reach out to biller genie to figure out how to get the information needed and James was very straight forward guiding me thru the account. I appreciate everyone's help in resolving this issue.
Thank you for sharing your experience, Cruz. We’re glad Fortis was able to provide clear guidance and help resolve the issue quickly. Supporting our customers through complex situations is important to us, and we appreciate the opportunity to assist.
I had a challenging experience getting my PCI compliance completed and, finally, a representative named Nicolas Cooley got in touch with me and was both knowledgeable and solved the problem quickly. Being able to reach capable customer support staff can be such a challenge these days but once we were in touch with Nicolas, everything went smoothly.
Thank you for sharing your feedback. We appreciate you highlighting your experience with Fortis and are glad the PCI compliance issue was resolved. Reliable, knowledgeable support is important to us, and we’re pleased things moved smoothly once you were connected. Thank you for choosing Fortis.
Communication has been great. We have been able to reach the Fortis team via email, chat, and phone.
Thank you for sharing your feedback, Daniel. We’re glad to hear communication with the Fortis team has been smooth and accessible across email, chat, and phone. We appreciate the opportunity to support you.
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