Fortis is an embedded payments platform that powers secure, integrated payment experiences for businesses and the software they rely on every day. Processing billions of dollars annually, Fortis provides scalable, compliant payment infrastructure across B2B and eCommerce environments, supporting companies of all sizes with reliable and consistent payment processing.We partner with software providers, ERP platforms, and industry-specific applications to embed payments directly within accounting systems and operational workflows. By integrating payments at the system level, Fortis enables accounts receivable automation, reduces manual reconciliation, enhances reporting accuracy, and accelerates cash flow. This connected approach helps businesses operate more efficiently, improve financial visibility, and support sustainable revenue growth.Our integrated payments platform is designed for growing, mid-market, and enterprise organizations that require secure processing, commercial card optimization, advanced data capabilities, and dependable performance at scale. Software partners can strengthen their platforms with embedded payments, while the businesses they serve benefit from a seamless, streamlined, and secure payment experience.At Fortis, we prioritize transparency, security, and long-term partnership. Our team provides responsive support, clear communication, and solutions that evolve alongside our clients’ operational and strategic needs in an increasingly digital marketplace.Learn more at www.fortispay.com
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Is Fortis legit?
Fortis (fortispay.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 38% give 1 star; The business has replied to 100% of negative reviews; 77 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Reviewers frequently praise the helpful staff and customer service representatives, noting that team members are exceptionally patient, knowledgeable, and efficient when guiding users through complex technical issues and setup processes. Consumers also appreciate the platform's flexibility, mentioning that the integrated payment solutions work smoothly and make managing daily business transactions much easier.
Though some customers experienced unexpected charges and persistent billing difficulties over several months. A few other people also felt that communication broke down completely and support became entirely unresponsive after contracts were signed. Reviewers noted difficulties getting timely responses to inquiries, leaving merchants frustrated with unresolved technical errors and unexpected fees.
Auto-generated from all reviews of this business. For reference only.
I called and spoke with three different technical support reps, and none of them were able to help or seemed knowledgeable. I was just passed around, a case was opened, and I was told someone would call me. It’s been five days, and the issue still isn’t resolved
Reply from Fortis2025-07-31
Hi Dr. Drew, I previously reached out requesting more information to help identify your account, but I didn’t receive a response.
It also appears from your profile that you may be located in France—please note Fortis provides business payment solutions in North America only.
If your business is within our service area, please call our support team at 1-855-465-9999 so we can escalate this and work toward a resolution. Thanks!
Missing over $66,000 dollars yes that’s 66 THOUSAND in credit card transactions that were never deposited from my business. Credit card slips say approved but then Fortis suddenly has no record of them. NONE of the money from these transactions were deposited in the last year .In one month there was $15,000 in revenue from cc transactions and maybe $50 was deposited but they were in small increments to make it appear as if the bank was getting batch settlements yet now they have stolen thousands of dollars from my business!! ABSOLUTELY WORST COMPANY!!!
Reply from Fortis2025-07-29
Hi Tawnya,
We take this extremely seriously and are committed to helping get this resolved. I’ve reached out for more details about your account so I can help route this appropriately and didn't hear back from you. Please call our support team directly at (855) 465-9999 so they can investigate right away.
During our transition to Fortis, we encountered a snag with missing configuration details. Fortunately, Justin from the support team came through for us, on a Saturday afternoon, no less. He quickly gathered the necessary information and provided all the missing configurations we needed. Thanks to his swift support, we were able to complete the setup and move forward with the integration smoothly. We’re incredibly grateful for his help!
Reply from Fortis2025-07-28
Thank you, Yanira! We’re so glad Justin was able to support you during your Fortis transition—especially on a Saturday! We truly appreciate your kind words and are happy everything is now running smoothly.
Shea was a great help to me and my problem at work. I was able to get her on the phone without a 20 minute on hold period!! She answered right away, had knowledge of my company issue and even assisted me with additional questions. She send me additional info by email helped even more. This was all very much appreciated.
Reply from Fortis2025-07-10
Hi Annette,
Thanks so much for the great review! We're glad Shea was able to help quickly and provide the support you needed. We appreciate you choosing Fortis.
— The Fortis Team
Shea is the Chargeback QUEEN. She is SMART, KNOWLEDGABLE AND TEACHES YOU WHAT YOU NEED TO SUCCEED! She helps to explain everything and helps you to understand why to empower you. If you need help, she can also assist in guiding you to do the work. Highly recommend using Fortis and their support and tech teams.
Reply from Fortis2025-07-08
Thanks so much, Sparks! We’re thrilled Shea and the Fortis team made a great impression. We appreciate your kind words and recommendation!
This cc processor is beyond terrible. They setup our account ahead of when we wanted it to go active and charged us the full 4 months and could never get all the fees fully refunded. They then took 3 months to cancel our account after a year of trying to use them and still haven't got those fees refunded. The customer service is ridicules and incredibly slow. Fees and monthly charges are high. We're a firearms business so there's much more limited options but even we were able to find someone else. Do no use Fortis under any circumstances. They are not about the customer at all.
Reply from Fortis2025-07-03
Hi Kurt, we're sorry to hear about your experience. We did try reaching out to you through Trustpilot for additional information so we could help resolve the issue, but we didn’t receive a response. That said, we take your concerns seriously and remain open to revisiting this if you’d like to reconnect. Your experience is not reflective of the service we aim to provide, and we genuinely appreciate your feedback as it helps us improve.
—The Fortis Team
Sarah was very helpful and professional in helping me set up my credit card machine
Reply from Fortis2025-06-30
Thanks for the review! We're glad Sarah was able to help you get your credit card machine set up and appreciate you choosing Fortis. Don’t hesitate to reach out if we can support you further.
Very low quality of customer communication. Chat is closed over the Internet, and you have to wait a long time on the phone line. Only bills are coming regularly. I am unable to log in through the website.
Reply from Fortis2025-06-23
Thank you for taking the time to share your feedback. We're sorry to hear you had difficulty reaching us and understand how frustrating that must have been.
Based on the information provided, we're unable to identify your account, but we'd really like the opportunity to help Please reach out to our support team through one of the following options: Email: [email protected] or
Phone: (855) 465-9999.
We’re committed to improving your experience and hope to connect with you soon.
Thomas Ervin has been SO kind and personable. He makes you feel like you're talking with someone you've known your whole life! Excellent customer service skills and very professional. Very informational as well. 10/10 employee.
Reply from Fortis2025-06-16
Thank you, Aleeyia! We’re so glad Thomas made you feel at ease and delivered such great service—he truly represents what Fortis is all about.
—The Fortis Team
Decided to start selling on Gunbroker.com. More to it than I thought, but Sarah was so helpful on helping to take our current service with Fortis even further. Would highly recommend Fortis for all your card processing services. Thank you Sarah! Very patient.
Reply from Fortis2025-06-13
Thanks so much, Tonya! We're glad Sarah and the Fortis team could support you as you got started on Gunbroker.com. We appreciate your recommendation and look forward to helping your business grow!
Tom Irving has been an amazing representative of Fortis. He has been there to answer all my questions since the beginning.
Reply from Fortis2025-06-16
Hi Trisha,
Thank you for the kind words! We’re so glad Tom has been there for you from the start and that your experience with Fortis has been a great one. We truly appreciate your trust and support.
– The Fortis Team
I would give a negative review if I could!!!!!!!! This place is a joke!!!!!! I didn't even use the equipment and they still charged me $450.00, then turned around and charged me another $350.00 for early termination!!!!! They take weeks upon weeks to give you an answer to anything!!!!!!!! I have been waiting 3 weeks now for answers as to why I was charged these!!!!!!!!!
Reply from Fortis2025-06-10
Hi Bark Bubbles - we’re sorry to hear this. Based on the information provided, we’re unable to identify your account. Please reach out to our Support Team at [email protected] or call 855-465-9999 so we can assist you directly. — The Fortis Team
Margaret Rosloniec was super helpful in answering all my questions & went out of her way to show me features I didn't know existed & will help improve our practice!
Reply from Fortis2025-06-06
Thanks, Abbie! We're glad Margaret was able to help and show you helpful new features. We appreciate your feedback and are always here if you need anything!
— The Fortis Team
I have had nothing but positive things to say about this companies customer care. Mrs. Hillary she was very helpful and made my experience doing business with Fortis a positive one.
Reply from Fortis2025-06-04
Thank you for the great review! We’re glad to hear you had a positive experience with Fortis. We truly appreciate your business and look forward to continuing our partnership.
— The Fortis Team
Justin Weiss provided an exceptional customer service experience. He helped me confirm and credit a customer duplicate payment by walking me through the process on the gateway. Additionally, he provided extra tips for using the site which will help me in the future. He was pleasant, knowledgeable, and very willing to help! Thank you, Justin!!
Reply from Fortis2025-06-03
Hi Jackie,
Thank you for the wonderful review! We’re so glad Justin was able to assist with the duplicate payment and share helpful tips for using Fortis. We’ll be sure to pass along your kind words. We're always here if you need anything!
The Fortis Team
Horrible choice for a micro business. Took 3 cards last year and paid over $1700 in fees. Took me over 4 hours to find out they were the ones taking all the money out of my account. Debi CreatewClay
Reply from Fortis2025-06-02
Hi Debi,
Thank you for your feedback. We’re sorry for the frustration. Fortis accommodates businesses of all sizes, and we’d be happy to review your account and walk through the charges with you. If you still have questions, please reach out to us at [email protected] or (855) 465-9999.
— Fortis Support
I have had nothing but trouble with Fortis but our biggest issue was in february 2024 they replaced our card reader and when they did they gave us a new account but never closed the old one. Since then to today(6/02/2025) I have been through countless phone calls, emails, docsigns and more to get that account closed and cancelled. I am being charged $140 a month for nothing and if you ask for a supervisor they give you every excuse on why they cant.
Reply from Fortis2025-06-02
Hi Hank,
Thank you for sharing your experience. We regret that the resolution process didn’t meet your expectations. Fortis is committed to improving, and we’d still appreciate the chance to revisit your concerns. If you're open to it, please contact us at [email protected] or (855) 465-9999.
— Fortis Support
Fortis' fees were clearly communicated from the start, and-- unlike our previous credit card processor-- they didn't raise our rates once we signed on! Customer service was prompt, friendly, informative. Instructions for set-up of service could have been clearer-- it was a simple enough process but instructions complicated it. We are very happy with Fortis overall.
Reply from Fortis2025-05-29
Thanks so much for the great review! We're glad Fortis could provide transparent pricing and solid support. We appreciate the feedback on setup instructions and will work on improving that!
