Hi Haylee,
Thank you for the kind words! We’re so glad to hear Fortis has been easy to use and integrates smoothly with ChiroHD — that’s exactly the experience we aim to deliver.
We appreciate your partnership and the opportunity to support your business.
Hi Chelsea,
Thank you for the great review! We’re so glad we could help turn things around and provide the clarity you needed. We appreciate you choosing Fortis!
Hi Eve,
Thank you for the great review and recommendation. We’re glad our integrated payments solution is supporting your software and helping your business run smoothly.
We appreciate you taking the time to share your experience and wish you continued success.
Hi Patrick,
We’re sorry to hear about your experience. The freezing and tap-to-pay issues you described are not the standard we aim to deliver. In some cases, device freezing can be related to local LAN or connectivity issues, and we also offer other Ingenico and PAX terminal options designed for storefront environments.
If you’re open to it, we’d appreciate the opportunity to review what happened and diagnose further. Please contact our support team at 855-465-9999.
解决 PCI 合规性并不是世界上最直观的过程,但 Nicolas Cooley 在整个过程中为我们提供了非常有帮助的指导。
Fortis 回复2026-02-18
Thank you for the 5-star review, Stephen.
We know PCI compliance can be complex, and we’re glad our team was able to help guide you through the process. We appreciate you choosing Fortis and sharing your experience.
Thank you for sharing your experience and for choosing Fortis!
We’re glad to hear your issue was resolved quickly and that our support team was able to streamline your BusinessTrack access to make managing your merchant accounts easier. Saving you time and simplifying your day-to-day operations is exactly what we aim to do.
We appreciate your business and look forward to continuing to support you as you grow.
Hi Sharon — thank you for the 5-star review! We’re glad to hear Fortis was able to support your growing business by quickly reviewing your needs and increasing your processing limits.
Hi Corey, we're sorry to hear about your experience and understand how frustrating billing and communication issues can be. We did reach out for more information so we could assist further, but didn’t receive a response. We'd still like to help—please give our support team a call at 855-465-9999 so we can review your concerns and work toward a resolution.
我联系了富通银行的尼古拉斯·库利(Nicolas Cooley),解决了一个已经持续了一段时间的问题。尼古拉斯花时间充分理解了我的担忧,并与我合作找出根本原因并开发出符合富通和我们要求的解决方案。
一开始的电话会议很快就转变为团队会议,这样我们就可以通过视觉和口头方式审查细节。在整个过程中,尼古拉斯表现出了非凡的专注和专业精神——我始终感到被倾听、支持和重视。这种程度的客户参与度非常罕见,这确实让 Nicolas 与众不同。
虽然解决这个问题花了一个多小时,但时间花得很值,我相信 Nicolas 所做的工作将为我们节省大量的时间和精力。
Fortis 回复2026-01-16
Thank you for the kind feedback. We’re glad our team was able to work through the issue with you and provide attentive, collaborative support. We appreciate your trust in Fortis and are happy to hear the time invested will pay off moving forward.
Hi Stephanie — thank you for the kind feedback. We’re glad to hear your onboarding experience has been positive and that our team was able to clearly guide you through the chargeback process. We appreciate you choosing Fortis and look forward to supporting you moving forward.
Hi Jared,
We’re sorry to hear about your experience and understand how frustrating this situation must have been—especially the impact of the fraudulent card testing activity on your account. Security is something we take seriously, and we regret the disruption this caused.
Because we can’t discuss account-specific details publicly, please call our support team at 855-465-9999 so we can review what happened, discuss next steps, and help bring this to a resolution.
Hi Jeffrey — thank you for the review! We’re glad to hear Nicholas Cooley was able to resolve your issue and help get your refund taken care of. We appreciate you taking the time to share your experience and for choosing Fortis.
Hi Alisha, we’re glad to have you back with Fortis.
It’s great to hear that our portal and features are a better fit for your practice. We appreciate your continued trust and look forward to supporting you.
— The Fortis Team
Thank you for sharing your experience.
We’re glad Shea was able to clearly explain the chargeback process and help you better protect your business. We appreciate your partnership with Fortis.
我在富通打过交道的每个人都给了我难以置信的帮助。从启动我的帐户到解决问题,这真是太棒了。 Justin W 最近刚刚帮我解决了问题,他很有耐心,寻找有意义的解决方案,并解决了问题。谢谢你!
Fortis 回复2026-01-06
Thank you for sharing your experience, Joey.
We’re glad to hear our team has been helpful throughout your journey with Fortis, and we’ll be sure to pass your kind words along to Justin. We appreciate your trust and look forward to continuing to support you.
Thank you for sharing your experience, Yatziris.
We’re glad Fortis was able to provide clear, professional support and help resolve your questions during a stressful situation. We appreciate the opportunity to support you and your team.
Thank you for sharing your experience, Kristen.
We’re glad Fortis was able to make the compliance process clear and straightforward for you. Providing timely, helpful support is important to us, and we appreciate the opportunity to assist.
我第一次遇到此类问题,收到了一大笔款项,作为为我们的一位客户完成工作的第一笔付款。费尔南多非常专业,解决问题的速度非常快。
我必须联系 Biller genie 来了解如何获取所需的信息,而 James 非常直接地指导我完成该帐户。
我感谢大家为解决这个问题提供的帮助。
Fortis 回复2026-01-06
Thank you for sharing your experience, Cruz.
We’re glad Fortis was able to provide clear guidance and help resolve the issue quickly. Supporting our customers through complex situations is important to us, and we appreciate the opportunity to assist.
我在完成 PCI 合规性方面经历了一次充满挑战的经历,最后,一位名叫 Nicolas Cooley 的代表与我取得了联系,他知识渊博,并且很快解决了问题。如今,能够联系到有能力的客户支持人员可能是一个很大的挑战,但一旦我们与尼古拉斯取得联系,一切就都很顺利。
Fortis 回复2026-01-06
Thank you for sharing your feedback.
We appreciate you highlighting your experience with Fortis and are glad the PCI compliance issue was resolved. Reliable, knowledgeable support is important to us, and we’re pleased things moved smoothly once you were connected. Thank you for choosing Fortis.
Thank you for sharing your feedback, Daniel.
We’re glad to hear communication with the Fortis team has been smooth and accessible across email, chat, and phone. We appreciate the opportunity to support you.